Alicia A. Mabry
2465 Richardson Parkway Apt.D333 Morrow ,GA
Summary
Hands-on operations professional with experience supporting production, warehouse, and shipping tasks in fast-paced settings. Brings strength in troubleshooting equipment issues, verifying counts and quality, and handling high-volume packing while keeping productivity, safety, and compliance on track. Eager to apply abilities and hardworking nature toward new role with top-notch company.
Overview
15
15
years of professional experience
Work History
Insert Operator
Fresh Express Inc.
Morrow , GA
10.2021 - 11.2026
- Set up,operate ,and monitored equipment and related finishing equipment in accordance with job specifications and production requirements.
- Identified and troubleshot common equipment issues,including jams,misfeeds, missing inserts, alignment issues and others operating conditions.
- Monitored and verified production speed, waste,spoilage, piece count, component accuracy, print quality, QR barcode, downtime, and other job specific requirements as applicable to improve operating performance.
- Inspected raw ingredients for quality and packaging defects, communicating results to Quality Assurance personnel to support product integrity and compliance.
- Maintain area cleanliness to ensure compliance with (GMP) Good Manufacturing Practices and safety standards while working in a cold and wet environment (33-35 degrees Fahrenheit).
Warehouse Associate
JC Penney Inc.
Forest Park, Georgia
01.2017 - 07.2021
- Maintained accurate order and shipment forms, inventory documentation, and customer records to support efficient operations.
- Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
- Executed packing, unpacking, banding, and assembly of merchandise, ensuring readiness for distribution.
- Packed and inspected over 5000 pieces of merchandise daily while keeping detailed records of productivity and identifying areas for improvement.
- Adhered to all applicable compliance regulations regarding processes and subject materials.
- Trained and mentored new employees to maximize satisfaction and performance.
- Picked products from designated locations using RF scan tools, verified items for orders through system entry, and transferred to processing areas.
Member Service Representative
Sam's Club
Atlanta, GA
02.2012 - 11.2016
- Explained membership types ,programs and benefits to current and prospective members to assist with accounts decisions , build memberships levels, encourage renewals, and promote the value of company products and services.
- Resolved member account issues and guided navigation of internal systems for efficient handling of routine needs.
- Maintained strong knowledgebase of product options and sales promotions to better serve every customer.
- Educated clients on how to conduct transactions with convenient online solutions.
- De-escalated customer concerns with a calm and friendly demeanor, ensuring positive resolution.
- Operated hardware such as cash register or related equipment to process customers purchases in payments ,returns ,refunds, exchanges, etc. using appropriate procedures for different membership and payment types .
- Excelled within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.
Education
High School Diploma -
D.M Therrell High School
Atlanta, GA05-2004
Skills
- Organizational skills
- Time Management
- Attentiveness
- Multitasking skills
- Reliable
- Customer support
- Effective communication
- Client-focused
- Quick learner
- Innovative solutions
- Adaptive team player
- Positive work ethic
Timeline
Insert Operator
Fresh Express Inc.
10.2021 - 11.2026
Warehouse Associate
JC Penney Inc.
01.2017 - 07.2021
Member Service Representative
Sam's Club
02.2012 - 11.2016
High School Diploma -
D.M Therrell High School