Alicia Macklin
Camp Douglas,WI
Summary
Detail-oriented and reliable professional with extensive experience in facilities maintenance, food service, and customer relations. Proven ability to manage inventory, ensure regulatory compliance, and effectively communicate and collaborate with teams. Adept in multitasking, problem-solving, and utilizing Microsoft Office tools for documentation and reporting. Committed to delivering high-quality results and supporting operational efficiency.
Overview
16
16
years of professional experience
Work History
Custodian
Department of Military Affairs, Volk Field CE
07.2023 - Current
- Team Coordination: Collaborated with team members to ensure office spaces were cleaned and maintained, effectively communicating needs and updates as required.
- Inventory Management: Responsible for stocking supplies and tracking inventory, showcasing organizational skills that are transferable to managing budget information and preparing reports.
- Safety Compliance: Utilized Safety Data Sheets (SDS) to ensure safe use of chemicals., demonstrating attention to detail and adherence to standards, which is crucial for accurate reporting and compliance.
- Adaptability and Additional Tasks: Took on additional tasks like painting and shampooing carpets, highlighting a willingness to learn and adapt - important traits for composing and preparing diverse correspondence.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Food Service Team Member
BBNH Enterprises, Inc.
02.2023 - 07.2023
- Communication Skills: Worked with troubled youth and team members, refining interpersonal skills useful for independently composing and editing correspondence.
- Operational Efficiency: Contributed ideas for improving efficiency, demonstrating a proactive approach to process improvements, which can be applied to managing budget reports and correspondence preparation.
- Organizational Abilities: Maintained a clean and organized work area, reflecting strong organizational skills relevant to preparing detailed reports and managing budget information.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Developed and maintained positive relationships with customers to enhance service.
Industrial Cleaner
ETC Solutions
01.2022 - 11.2022
- Inventory and Supply Management: Monitored and organized cleaning supplies, demonstrating skills in tracking , which are applicable to handling budget information and creating reports.
- Problem Solving: Developed systems for organizing supplies to reduce downtime, showing problem-solving capabilities relevant to managing and reporting budget details.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Skilled at working independently and collaboratively in a team environment.
Group Home Resident Assistant
We R Home Again
01.2018 - 11.2019
- Regulatory Compliance: Enforced rules and regulations in accordance with state guidelines, showcasing experience in following and implementing directives.
- Documentation and Reporting: Maintained detailed records of resident safety and behavior, which translates to experience in preparing documentation for audits or evaluations.
- Crisis Management and Problem-Solving: Addressed conflicts and emergency situations, demonstrating the ability to handle issues effectively, which is useful for addressing audit findings and implementing changes.
- Maintained clean, safe, and well-organized patient environment.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Assisted patients with personal care, social interaction and emotional support.
- Transported individuals to scheduled appointments.
MAIN BARTENDER
OPERA HOUSE
05.2008 - 08.2013
- Managed inventory, tracked sales, and handled financial transactions, showcasing skills in documentation and financial oversight, relevant to audit preparation.
- Ensured compliance with health and safety regulations, indicating experience in following regulations and preparing for evaluations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
Diploma -
Royall High School
Elroy, WI05.1997
Skills
- Strong Work Ethic: Reliable and dedicated with a focus on high-quality results
- Organization and Attention to Detail: Skilled in managing tasks, maintaining accuracy, and keeping workspaces organized
- Creative Problem-Solving: Ability to develop effective solutions for complex issues
- Effective Communication: Clear and concise in composing correspondence and interacting with others
- Team Collaboration: Works well within teams to achieve goals and support colleagues
- Multitasking: Efficient in handling multiple tasks and meeting deadlines
- Regulatory Compliance: Experienced in following safety protocols and regulations
- Technical Skills: Proficient in Microsoft Word, Excel, and Outlook
Custom
- Mark Baumunk, Supervisor, (608) 547-3571, markbaumunk@gmail.com
- Matthew Stauffacher, Maintenance, (608) 797-1741, Mattst2005@gmail.com
- Bobbi Brandt, Owner Of Castle Rock Realty, (608) 377-1227, Bobbi@castle-rock-realty.com
Timeline
Custodian
Department of Military Affairs, Volk Field CE
07.2023 - Current
Food Service Team Member
BBNH Enterprises, Inc.
02.2023 - 07.2023
Industrial Cleaner
ETC Solutions
01.2022 - 11.2022
Group Home Resident Assistant
We R Home Again
01.2018 - 11.2019
MAIN BARTENDER
OPERA HOUSE
05.2008 - 08.2013
Diploma -
Royall High School
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