Alicia Maldonado
Burbank,CA
Summary
Dynamic and self-motivated project manager with years of valuable experience and a passion for management. Results oriented with a proven track record of successfully leading cross-functional teams to deliver complex projects on time and within budget. Adept at strategic planning, risk management, overseeing project lifecycles, from initiation to completion, while effectively managing resources, timelines, and budgets. Strong leadership, communication, and problem-solving skills that contribute to consistently achieving and exceeding client expectations.
Overview
10
10
years of professional experience
Skills
- Project Planning
- Scope Management
- Client Relationship Management
- Project plan development
- Cross-Functional Communication
- Problem-Solving
- Work Planning and Prioritization
- Multitasking Abilities
- Attention to Detail
Work History
Senior Project Manager
Infinite Views Llc
01.2021 - Current
- +0Streamlined processes within the marketing department for more efficient project management and resource allocation.
- Identified and evaluated new technologies and add-on applications to improve and optimize marketing team efforts.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Managed workflow between staff, coordinating documents and creative material distribution.
- Paid attention to detail while completing assignments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Demonstrated strong organizational and time management skills while managing 70+ projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Demonstrated leadership skills in managing projects from concept to completion.
- Passionate about learning and committed to continual improvement.
- Applied effective time management techniques to meet tight deadlines.
- Spearheaded process improvement initiatives that resulted in increased productivity and streamlined workflows across departments.
- Maintained schedules to meet key milestones at every project phase.
Customer Service and Sales Consultant
Australian Tan
03.2019 - 01.2021
- Trained new team members on operations/upsell process
- Interact with customers & ensure excellent customer service
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Meet and exceed daily & weekly sales goals set by corporate
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Boosted customer service satisfaction ratings through consistent quality control.
- Responded to customer calls and emails to answer questions about products and services.
- Educated customers about billing, payment processing and support policies and procedures.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Approved and terminated customer contracts upon request.
- Handled escalated calls professionally, effectively resolving complex
- issues and ensuring client satisfaction at all times.
- Attended telephone skills and program information training sessions to boost aptitude.
Assistant Manager
Rubio's Mexican Grill
10.2016 - 01.2019
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Worked closely with team members to solve problems and handle customer concerns
- Answered questions about store policies and concerns to support positive customer experiences
- Mentored/trained new team members on POS system operation, customer service strategies and sales goals
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Assisted customers by answering questions and fulfilling requests
- Checked prices for customers and processed items sold by scanning barcodes
- Operated cash register for cash, check and credit card transactions with 100% accuracy
- Regularly performed inventory checks of merchandise to ensure adequate product for following business day
- Managed workforce schedule
Head Cashier
Super Burger
01.2016 - 09.2016
- Maintained a clean and organized work area, contributing to a pleasant environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Operated cash register transactions with accuracy
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
Games Associate
Gilroy Gardens Family Theme Park
08.2014 - 12.2014
- Implemented efficient systems tracking equipment usage patterns enabling prompt identification replacement of worn or damaged gaming pieces.
- Facilitated seamless communication between players by stepping in as a mediator during disputes or rule clarifications.
- Fostered a welcoming atmosphere for players of all skill levels through inclusive event planning and accommodating diverse gameplay interests.
- Enhanced player experience by troubleshooting and resolving technical issues in a timely manner.
- Maintained a clean and organized gaming environment for optimal gameplay and customer enjoyment.
- Managed inventory effectively, ensuring all games and supplies were readily available for customers when needed.
- Ensured high-quality demo experiences for potential buyers by consistently updating knowledge regarding game mechanics provided during demonstrations.
- Performed cash handling duties, provided change and balanced money at end of shift.
Education
Bachelor of Arts - Psychology, Minor in Marketing
San Francisco State University
San Francisco, CA2023
Associate of Arts - Liberal Arts Emphasis Math, Science, &Engineering
De Anza College
Cupertino, CA2021
Timeline
Senior Project Manager
Infinite Views Llc
01.2021 - Current
Customer Service and Sales Consultant
Australian Tan
03.2019 - 01.2021
Assistant Manager
Rubio's Mexican Grill
10.2016 - 01.2019
Head Cashier
Super Burger
01.2016 - 09.2016
Games Associate
Gilroy Gardens Family Theme Park
08.2014 - 12.2014
Bachelor of Arts - Psychology, Minor in Marketing
San Francisco State University
Associate of Arts - Liberal Arts Emphasis Math, Science, &Engineering
De Anza College
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