Alicia Malicoat
Amelia
Summary
Determined and motivated to pursue a career in the business world. Hardworking and friendly with a
lot of experience in customer service. Handles tasks and situations with patience and efficiency. Well
known for retail sales skills versed in product placement and merchandising. Extensive experience in
inventory management. Knowledge of data entry and customer service.
Overview
11
11
years of professional experience
Work History
Income Maintenance Worker 3
Clermont Job And Family Services
05.2023 - 02.2024
- Reviewed clients' Medicaid applications to see if they reached the correct eligibility for the benefits that we offer. Kept in contact with clients and sent out checklists for eligibility requirements.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Billing and Payment Coordinator
Total Quality Logistics
06.2019 - 03.2023
- Reach out to carriers phone/email to collect missing paperwork that is needed.
- Researched billing errors and discrepancies to initiate corrective action.
- Maintained team productivity by efficiently scanning, submitting and archiving records.
- Overlook paperwork, handle invoices and input data needed to bill/ pay our customers and carriers
Server/Bartender
Buffalo Wings & RIngs
12.2017 - 06.2019
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Data Entry Clerk
Randstad
04.2019 - 05.2019
- Peak job
- Completed data entry tasks with accuracy and efficiency.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Followed established procedures to enter and process data correctly.
Customer Service Agent
Fifth Third Bank
09.2017 - 11.2017
- Answered customer calls, handled customers' accounts as well as answer any questions, verified all information regarding customer accounts, and informed customers of bank's products.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Softlines Clerk
Meijer
08.2014 - 09.2017
- Greet and assist customers, handle fitting rooms and jewelry counter, cashier, condition departments, handle and put back returns, put out clothing and freight.
Receptionist
L.A. Nails and Spa
08.2013 - 11.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Food Associate
Kings Island
05.2013 - 08.2013
- Cashier
- Made food according to standard recipes with requested changes for customer satisfaction.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Education
High School Diploma - undefined
Batavia High School
2014
Skills
- Document Coordination
- Invoice Payment
- Customer-oriented
- Active listening skills
- Retail sales
- Merchandising
- Stocking
- Problem Solver
- Motivated team player
- Employee relation
Timeline
Income Maintenance Worker 3
Clermont Job And Family Services
05.2023 - 02.2024
Billing and Payment Coordinator
Total Quality Logistics
06.2019 - 03.2023
Data Entry Clerk
Randstad
04.2019 - 05.2019
Server/Bartender
Buffalo Wings & RIngs
12.2017 - 06.2019
Customer Service Agent
Fifth Third Bank
09.2017 - 11.2017
Softlines Clerk
Meijer
08.2014 - 09.2017
Receptionist
L.A. Nails and Spa
08.2013 - 11.2013
Food Associate
Kings Island
05.2013 - 08.2013
High School Diploma - undefined
Batavia High School