Alicia Mallory
Telecommunications Manager
Clarksville,MD
Summary
Dynamic telecommunications professional with a PMP certification seeking to leverage extensive experience and project management skills in a challenging role. Committed to driving strategic initiatives, optimizing processes, and enhancing customer satisfaction.
Results-oriented supporting Federal clients by delivering knowledgeable and innovative IT solutions that enhance efficiency and productivity. Known for driving successful multi-faceted telecommunication service projects involving cross-functional team collaboration in a stressful, high-demand environment.
Overview
22
22
years of professional experience
Work History
Telecommunications Manager
Evoke Consulting / Belcan / AAC / Nova Technology
10.2001 - Current
- Supports all aspects of FCC's IT Telecommunications Infrastructure by delivering and maintaining secure and efficient technology portfolio supporting environment of 3000+ landline telephones and 800+ wireless devices.
- Managed Telecom vendor portfolios exceeding $100M, ensuring optimal service delivery and cost efficiency.
- Optimized network performance for seamless connectivity by implementing regular maintenance schedules and updates.
- Developed cost estimates for system and component implementation and operation.
- Coordinated with IT department leaders on strategic planning efforts aimed at aligning technology investments with organizational goals effectively.
- Lead and directed team of technical professionals.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Identified issues, analyzed information and provided solutions to problems.
- Communicated effectively with vendors to determine pricing and technical specifications for available hardware, software and services.
- Monitored service quality to support customer needs and promote loyalty.
- Spearheaded integration of new technologies into existing telecommunications systems, staying ahead of industry trends.
- Increased network capacity by upgrading infrastructure components, supporting business growth objectives.
- Led multi-faceted telecommunication service projects with Tier1/2/3 Service Desk support teams in high-demand environments, resulting in streamlined processes and improved service quality.
- Implemented and led multiple cost management campaigns, reducing federal spending waste by over $15M.
- Reviewed and evaluated vendor proposals, providing authoritative analyses and recommendations to COR's, TPOC's, and senior leaders, ensuring alignment with organizational objectives.
- Managed CISCO VoIP migrations, VoIP Legacy to Cloud projects, installations, relocations, and troubleshooting.
- Coordinated third-party vendor maintenance and service for VoIP solutions, wireless devices, and satellite devices.
- Developed and administered end-user training materials and telecommunications SOPs, resulting in 20% increase in end-user proficiency.
- Managed FCC's Telecommunications Expense Management vendor.
- Developed and maintained comprehensive databases, applications, and equipment for agency missions and emergency deployments, resulting in 15% increase in operational readiness.
- Established clear communication channels between departments, ensuring efficient information flow throughout organization.
- Provided expert technical support to staff members experiencing difficulties with telecommunication equipment or systems.
- Championed various process improvement initiatives, resulting in streamlined workflows and increased operational efficiency within telecommunications department.
- Developed comprehensive training programs for staff, increasing overall team efficiency in managing telecommunications infrastructure.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Gained strong leadership skills by managing projects from start to finish.
Skills
- Strategic Project Management
- Vendor Partnership Management
- Cross-Functional Team Collaboration
- Process Improvement
- Risk Assessment and Mitigation
- Leadership and Team Management
- End-to-End Project Lifecycle Management
- Innovative IT Solution Development
- Customer Experience Enhancement
- Process Optimization and Efficiency Improvement
- Vendor Relationship Management
- Project Planning
Security Clearance
Public Trust
Pmp
True
Education Training Certifications
- Project Management Prof, PMI # 3705896
- Security + CE
- ITIL V4 Foundations (EXIN)
- Cisco VOIP Call Manager
Career Overview
Highly accomplished Telecommunications Specialist with more than 20 years of progressive experience in Federal environments. Recognized for delivering innovative IT solutions, optimizing vendor relationships, and leading successful projects. Proven track record of driving cost savings, enhancing process efficiency, and ensuring exceptional customer experiences.
Timeline
Telecommunications Manager
Evoke Consulting / Belcan / AAC / Nova Technology
10.2001 - Current
Similar Profiles
JOHN R. BOUSTANIJOHN R. BOUSTANI
Consultant – Paint & Injection Molding Processes Engineering at Belcan Companies Advisory & Consulting ServicesConsultant – Paint & Injection Molding Processes Engineering at Belcan Companies Advisory & Consulting Services
Carol LiuCarol Liu
Procurement Specialist at Wuhan Nova Opto Technology Co., LtdProcurement Specialist at Wuhan Nova Opto Technology Co., Ltd
MARIAN CAROLINA FONSECAMARIAN CAROLINA FONSECA
Administrative Officer at Nova Institute of TechnologyAdministrative Officer at Nova Institute of Technology