Alicia Reynolds
Federal Heights,CO
Summary
Energetic and adaptable professional with strong leadership and organizational skills. Understands business operations and financial management, with expertise in strategic planning and team coordination. Committed to driving growth and efficiency while fostering positive workplace culture. Brings positive attitude and commitment to continuous earning and growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Manager
Beauty Brands Salon & Spa
04.2023 - 12.2024
- Managed budget implementations, employee reviews, training, and schedules.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated and strengthened lasting client relationships using strong conflict resolution and dynamic communication skills.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
Nail Technician
Lifetime Fitness Center
07.2022 - 03.2023
- Established strong client relationships through exceptional customer service and communication skills.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Offered advice and recommended products to improve and maintain nails.
- Managed inventory levels efficiently, ensuring all necessary supplies were stocked for daily operations without excess waste or expense.
- Implemented creative marketing strategies to attract new customers to the salon during slow periods or seasonal promotions.
- Grew repeat client base through effective marketing and customer service as well as organizing promotional events, attracting new clients.
Assistant Store Manager
Bed Bath and Beyond
08.2016 - 07.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Implemented loss prevention strategies, significantly reducing shrinkage.
Nail Technician
Beauty Brands Salon & Spa
01.2009 - 07.2016
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
- Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
- Fostered relaxing and welcoming atmosphere, contributing to overall positive client experiences.
Education
High School Diploma -
Centaurus High School
Lafayette, CO01-2003
Nail Technician/esthetician - Cosmetology
Boulder Valley Technical Education Center
Boulder, CO01-2003
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Inventory control
- Customer relations
- Training and development
- Goal setting
- Verbal and written communication
- Labor cost controls
- Project management
- Facility management
- Performance evaluations
- Workflow planning
Certification
Nail Technician License MAN.0503556
Timeline
General Manager
Beauty Brands Salon & Spa
04.2023 - 12.2024
Nail Technician
Lifetime Fitness Center
07.2022 - 03.2023
Assistant Store Manager
Bed Bath and Beyond
08.2016 - 07.2022
Nail Technician
Beauty Brands Salon & Spa
01.2009 - 07.2016
Nail Technician License MAN.0503556
High School Diploma -
Centaurus High School
Nail Technician/esthetician - Cosmetology
Boulder Valley Technical Education Center
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