ALICIA Hongsermeier Marco
St Beatrice,United States
Summary
Enthusiastic Para Educator, experienced in providing staff support in educational or childcare environments. Worked with children individually and in small groups while providing basic reading, writing and math instruction and other education-related activities as assigned. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.
Overview
20
20
years of professional experience
Work History
Para Educator
Beatrice Public Schools
01.2024 - Current
- Managed approximately 24 kids on a daily basis.
- Assisted students in achieving academic goals by providing one-on-one tutoring and small-group instruction in various subjects.
- Oversaw students in the classroom and common areas to monitor, enforce rules, and support the lead teacher.
- Assisted teachers in managing classrooms effectively by maintaining clear expectations, enforcing rules consistently, and reinforcing positive behavior choices.
- Monitored student classrooms and outdoor activities to promote student safety.
- Actively participated in regular team meetings to discuss student progress, share ideas, and collaborate on strategies for continued success.
- Maintained a safe and inclusive learning environment by addressing behavioral issues promptly and following established protocols.
- Participated in professional development opportunities to stay current on best practices within the field of special education.
- Strengthened communication between school staff, parents, and students by liaising for information sharing.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Documented behaviors and implemented interventions and treatment results.
- Collaborated with teachers to help with classroom and workload management.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Prepared instructional materials for group and one-on-one use to comply with theestablished curriculum.
- Fostered positive relationships with students, families, and colleagues by exhibiting a caring demeanor and maintaining open lines of communication.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Supervised students on field trips for safety and proper behavior in public settings.
- Prepared reports and maintained administrative records.
- Monitored student classrooms and outdoor activities to promote student safety.
- Encouraged student independence by teaching self-advocacy skills and fostering personal responsibility for learning outcomes.
Homemaker
Marco Household
01.2017 - 12.2023
- Caring for three children from pregnancy to their
current ages. - 100% attendance the past ten years; no sick days.
- Never been tardy to any scheduled appointments
- Able to multitask projects, resulting in smooth
running operations. - Calm under pressure.
- 24-hour caregiver.
- Quick learner.
- Problem solver.
- Daily house duties, including cleaning, laundry,
house maintenance. - Pay bills promptly.
- Intervening when siblings can not co-exist and help
- Support multiple competing needs, schedules,
priorities, and overseeing the needs of three children,
even myself, and tasks to maintain multiple
positive outcomes. - Build positive relationships with healthcare
workers, academic professionals, and programs
leaders to ensure alignment with all needs of each - Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Helped children learn how to complete small chores appropriate for their age level.
- Served as a positive role model for young children by modeling appropriate language usage, manners, and conflict-resolution methods.
- Promoted good behavior using positive reinforcement techniques, such as praise and rewards.
- Led indoor and outdoor activities to entertain and occupy children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces are used to prevent the spread of germs.
- Supported child development milestones by implementing age-appropriate learning activities.
- Improved children's social skills through engaging in group activities and outings.
- Taught children to organize toys, wash hands, and share by leading by example
- Planned fun outings and educational activities to keep children entertained.
Pharmacy Technician
CVS Pharmacy
04.2016 - 01.2017
- Filled approximately 300-400 scripts during the shift
- Being able to fill prescriptions and knowledge of medication in the pharmacy and what it is used for
- Cashier and customer service
- Knowledge of health insurance and how it pertains to prescriptions
- Contacting necessary authorization from Doctors and Insurance providers
- Ordering medication when needed for pharmaceutical use
- Answering the phone for customer service in the pharmacy
- Following the direction of the pharmacist on duty
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Provided exceptional customer service, fostering positive relationships with new and returning patients at the pharmacy counter.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to reducing prescription wait times by promptly addressing refill requests and insurance authorizations.
- Counseled customers on medications, appropriate dosage, and potential side effects.
CNA/ Medication Aide
Bickford Cottage Assisted Living
04.2012 - 07.2013
- Supported the needs of 35 residents under assisted care and 7 under memory care.
- Maintain knowledge of policies and procedures regarding residents and resident care according to the state of Nebraska and Bickford Cottage
- Passing of medication following appropriate resident, medication, times, and routes
- Maintaining safety and privacy for residents and employees
- Helping residents with everyday tasks like clothing, bathing, and toileting
- Cleaning facility when appropriate
- Residents' laundry
- Food preparation and serving food to residents
- Documenting appropriately and communicating with other aides and charge nurse
- Communication with all staff
Sales Associate
DILLARDS, NEBRASKA
02.2010 - 09.2010
- Managed approximately 30 incoming calls per day from customers.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Watch for and recognize security risks and thefts and know how to prevent or handle these situations
- Ticket, arrange, and display merchandise to promote sales
- Describe merchandise and explain the operation and care of merchandise to customers
- Greet customers and ascertain what each customer wants or needs
- Prepare merchandise for purchase or rental
- Place special orders or call other stores to find desired items
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Answer questions regarding the store and its merchandise
- Clean shelves, counters, and tables
- Help customers try on or fit merchandise
- Open and close cash registers, count money, separate charge slips, coupons, and vouchers, balance cash drawers, and make deposits.
Assistant Manager
RUE 21, NEBRASKA UNITED STATES
04.2009 - 02.2010
- Managed approximately 50 phone calls, 20 emails, and 10 faxes per day
- Developed strong working relationships with staff, fostering a positive work environment.
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Plan and prepare work schedules and keep records of employees' work schedules and timecards
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling
- Merchandise
- Assign employees to specific duties
- Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy
- Enforce safety, health, and security rules
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing services for customers
- Instruct staff on how to handle difficult and complicated sales
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Keep records of purchases, sales, and requisitions.
Coordinator
T.J. MAXX
11.2007 - 12.2008
- Demonstrate use or operation of merchandise
- Ticket, arrange and display merchandise to promote sales
- Answer questions regarding the store and its merchandise
- Help customers try on or fit merchandise
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Greet customers and ascertain what each customer wants or needs
- Clean shelves, counters, and tables
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Exchange merchandise for customers and accept returns
- Compute sales prices, total purchases and receive and process cash or credit payment
- Place special orders or call other stores to find desired items
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Watch for and recognize security risks and thefts and know how to prevent or handle these situations.
Assistant Manager
Burger King
07.2006 - 11.2007
- Count money and make bank deposits
- Establish standards for personnel performance and customer service
- Monitor compliance with health and fire regulations regarding food preparation and serving and building maintenance in lodging and dining facilities
- Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation
- Schedule staff hours and assign duties
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary
- Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
Cashier, Team Lead
BURGER KING, NEBRASKA
03.2004 - 11.2007
- Serve customers in eating places that specialize in fast service and inexpensive carry-out food
- Accept payment from customers and make changes as necessary
- Clean and organize eating and service areas
- Relay food orders to cooks
- Request and record customer orders and compute bills using cash registers, multicount machines, or pencil and paper
- Collect and return dirty dishes to the kitchen for washing
- Distribute food to servers
- Prepare and serve cold drinks, frozen milk drinks, or desserts using drink-dispensing, milkshake, or frozen custard machines
- Select food items from serving or storage areas and place them in dishes, on serving trays, or in takeout bags
- Prepare simple foods and beverages such as sandwiches, salads, and coffee.
- Performed store opening, closing, and shift-change actions and maintained accurate logs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Developed strong relationships with repeat customers through friendly service interactions.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Responded promptly to requests for assistance, spills, and customer inquiries.
- Used POS system to enter orders, process payments and issue receipts.
- Conducted inventory counts by adding each item in stock and documenting them in the computer system.
Education
Bachelor of Science - Behavioral Science
Bellevue University
Bellevue, NE11.2025
Associate of Science - health and science
SOUTHEAST COMMUNITY COLLEGE
LINCOLN, NEBRASKA12.2023
Skills
- Microsoft Office
- Medical Terminology 1 and 2
- A very good at multitasking
- Accepts verbal communication and reorganization well
- Communicate very well with others
- Sensory integration strategies
- Special Education Support
- Documentation
- Has taken various health and nursing courses at SCC with a wide knowledge of medical terms and concepts
- Small Group Instruction
- Emotional Support
- Collaborative Teamwork
Timeline
Para Educator
Beatrice Public Schools
01.2024 - Current
Homemaker
Marco Household
01.2017 - 12.2023
Pharmacy Technician
CVS Pharmacy
04.2016 - 01.2017
CNA/ Medication Aide
Bickford Cottage Assisted Living
04.2012 - 07.2013
Sales Associate
DILLARDS, NEBRASKA
02.2010 - 09.2010
Assistant Manager
RUE 21, NEBRASKA UNITED STATES
04.2009 - 02.2010
Coordinator
T.J. MAXX
11.2007 - 12.2008
Assistant Manager
Burger King
07.2006 - 11.2007
Cashier, Team Lead
BURGER KING, NEBRASKA
03.2004 - 11.2007
Bachelor of Science - Behavioral Science
Bellevue University
Associate of Science - health and science
SOUTHEAST COMMUNITY COLLEGE
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