Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Alicia Marquez Hernandez

Des Moines,IA

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Clinical Support Worker

Primary Health Care, Inc
06.2021 - 04.2025
  • Delivered quality, comprehensive services to customers through team approach.
  • Facilitated timely communication between medical professionals, contributing to seamless coordination of care efforts.
  • Prepared initial delivery tickets and checked demographic info on new patients.
  • Provided vital emotional support to patients and families, fostering strong relationships built on trust and empathy.
  • Coordinated outpatient services as needed, liaising effectively between providers, insurance carriers, pharmacies, laboratories, home health agencies.
  • Promoted patient safety by diligently monitoring conditions and promptly reporting any concerns or changes to appropriate personnel.
  • Engaged positively with diverse populations, tailoring communication styles according to individual needs and preferences while maintaining cultural sensitivity throughout all interactions.
  • Supported the mental health needs of clients by providing empathetic listening and nonjudgmental encouragement during difficult moments.
  • Attended scheduled patient care conferences, in-services and departmental meetings.
  • Upheld patient privacy and confidentiality by adhering to strict HIPAA regulations in all aspects of documentation, communication, and recordkeeping.
  • Enhanced overall clinic operations by participating in performance improvement initiatives aimed at optimizing workflows and identifying areas for growth or refinement.
  • Contributed to a safe and welcoming environment by maintaining clean and organized facilities in compliance with infection control protocols.
  • Supported patients and family members, actively listening to concerns and offering compassionate care.
  • Disinfected tools, equipment and surfaces between patients.
  • Completed necessary reports and documentation on time and to specifications.
  • Took and recorded patients' vital signs, documenting in medical charts.
  • Answered patient inquiries and provided information about healthcare services.
  • Cleaned and set up rooms in preparation for patient appointments.
  • Provided family members with general health education and tips for patient care.
  • Obtained patient or family member authorizations for tests and procedures.
  • Aided in the accurate documentation of patient information, supporting efficient medical recordkeeping processes.

Hotel Front Desk Receptionist

Ramada Hotel
10.2020 - 04.2021
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Maintained an organized front desk area that contributed to smooth operations and professional appearance.
  • Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
  • Contributed to a positive work environment by effectively collaborating with colleagues across various departments.
  • Utilized strong communication skills to effectively relay important information between staff members and management teams.
  • Developed a thorough knowledge of local attractions and events to serve as an informed resource for guests seeking recommendations or directions.
  • Assisted management in reviewing operational procedures periodically, suggesting improvements when needed.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

Special Needs Bus Monitor

Durham School Services
04.2018 - 08.2020
  • Assist students with boarding and exiting vehicle safely and efficiently.
  • Facilitated optimal seating arrangements to maintain compliance standards.
  • Supervised passenger behavior and watched for problems such as injuries, illness and emotional concerns.
  • Resolved behavior or medical problems, improved operations and provided exceptional client support.
  • Implemented individualized behavior management plans for each student as needed, reducing incidents of disruptive conduct on the bus.
  • Maintained accurate records of student attendance and incident reports, contributing to a well-organized system for tracking student performance.
  • Ensured timely arrival at designated stops by effectively coordinating with the bus driver on daily routes and schedules.
  • Collaborated with bus drivers to create a positive transportation environment, resulting in fewer behavioral issues during transit.
  • Enhanced communication between parents, school staff, and transportation department by promptly addressing concerns and providing updates on student progress.
  • Maintained a clean and sanitary environment within the bus, contributing to a welcoming space for students.
  • Demonstrated flexibility by adapting to changes in routes or schedules as needed, prioritizing the needs of special needs students throughout their transportation experience.
  • Participated in regular team meetings with other bus monitors, drivers, and school staff to discuss best practices and ensure quality service delivery.
  • Supported emergency preparedness efforts by participating in drills and maintaining knowledge of emergency procedures.
  • Enhanced student well-being by promptly addressing any health or medical concerns that arose during transportation and notifying appropriate parties as needed.
  • Promoted a positive atmosphere on the bus through engaging activities that encouraged social interaction among students while en route to school or home.
  • Assisted students in using assistive devices such as wheelchairs or lifts when necessary, ensuring their safe transport on the bus.
  • Supervised students and maintained discipline on bus to reduce driver distraction.
  • Informed substitute and newly assigned drivers of routes and directions to maintain timely schedule.
  • Calmed unruly students during bus rides and helped prevent repeated disruptions.
  • Accompanied driver throughout assigned routes on each school day.
  • Completed thorough bus inspections before and after each trip.
  • Monitored behavior of children on bus and at loading areas and intervened to address conflicts and bullying.

Education

High School -

Roosevelt High School
Des Moines, IA
05.2017

Skills

  • Bilingual Spanish speaker
  • Positive and detail oriented
  • Strong interpersonal relations
  • Compassion and empathy
  • Teamwork and collaboration
  • Problem-solving
  • Time management abilities
  • Organizational skills
  • Continuous improvement
  • Task prioritization
  • Adaptability and flexibility
  • Relationship building
  • Motivational Interviewing
  • Certified in CPR/AED

Accomplishments

  • Collaborated with team of 5 in the development of Primary Heath Care Way, an efficient process to have patients experience the best medical care possible

Certification

  • Certified Bilingual Spanish Interpreter, Primary Health Care - June 2021-April 2025
  • CPR/AED, Primary Health Care - March 2025 - current

Languages

Spanish
Native or Bilingual

Timeline

Clinical Support Worker

Primary Health Care, Inc
06.2021 - 04.2025

Hotel Front Desk Receptionist

Ramada Hotel
10.2020 - 04.2021

Special Needs Bus Monitor

Durham School Services
04.2018 - 08.2020

High School -

Roosevelt High School

Similar Profiles

CREATE PROFILE