Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Alicia Marsh

Long Island City

Summary

Dynamic Medicare Specialist with proven expertise in claims processing and strong communication skills, honed at Medicare Solutions LLC. Successfully enhanced customer satisfaction through empathetic service and conflict resolution, while consistently exceeding enrollment targets. Adept at building relationships and utilizing data analysis to drive strategic improvements in Medicare management.

Skilled Medicare specialist with strong focus on achieving results and team collaboration. Background in navigating complex regulations, processing claims, and providing exceptional customer service. Adaptable and reliable, meeting changing needs with professionalism. Strong analytical skills, attention to detail, and commitment to delivering accurate and timely solutions.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Medicare Specialist

Medicare Solutions LLC.
05.2022 - Current
  • Developed strong working relationships with insurance carriers, facilitating prompt resolution of disputed claims.
  • Enhanced overall customer experience with empathetic listening and clear communication during interactions.
  • Actively participated in cross-functional team meetings to discuss process improvements and share best practices within the organization.
  • Participated in ongoing professional development opportunities to stay current with industry trends and maintain expertise in the field of Medicare management.
  • Provided timely responses to inquiries from patients, healthcare providers, and colleagues regarding Medicare policies and procedures.

Medicare Sales Agent

Emblem Health Insurance
12.2017 - 10.2021
  • Utilized CRM tools to track client interactions, follow-ups, and progress toward enrollment goals efficiently.
  • Streamlined the enrollment process with efficient documentation and data entry, reducing processing time.
  • Helped eligible low-income seniors access financial assistance programs that reduce out-of-pocket healthcare expenses associated with Medicare plans.
  • Developed a deep understanding of various Medicare plans and regulations to provide expert advice to clients in need of guidance.
  • Enhanced customer retention rates by proactively addressing any issues or concerns regarding their Medicare plans.
  • Consistently met or exceeded sales targets by employing effective sales strategies and techniques tailored to individual client needs.
  • Implemented effective cold-calling strategies to generate leads and expand the client base in a highly competitive market.
  • Developed personalized sales presentations tailored to each client''s unique needs, resulting in increased conversion rates and overall success as a Medicare Sales Agent.
  • Educated seniors on available government assistance programs, helping them make informed decisions about healthcare coverage.

Medicare Sales Representative

United Healthcare Group
03.2014 - 12.2017
  • Collaborated with marketing team to create targeted promotional materials that effectively communicated plan benefits to prospective clients.
  • Developed personalized sales strategies to match individual client needs with optimal Medicare plans, maximizing enrollment opportunities.
  • Consistently met compliance standards for Medicare sales activities, ensuring adherence to state and federal regulations.
  • Conducted informative seminars and presentations on Medicare options, leading to increased community awareness and interest in available plans.
  • Utilized data-driven insights to refine sales approach, targeting key demographics with tailored messaging that resonated with potential clients.
  • Identified cross-selling opportunities within existing client base by reviewing plan usage data and identifying areas where additional coverage may be beneficial.

Medicare Enrollment Specialist

WellCare Health Plans Inc.
04.2011 - 03.2014
  • Assisted members in understanding complex Medicare policies, guiding them through the enrollment process stepbystep.
  • Participated in ongoing education and training sessions to remain updated on changes in Medicare regulations and policies.
  • Handled escalated member cases with professionalism, working diligently towards a satisfactory resolution.
  • Collaborated with cross-functional teams to ensure smooth communication and efficient workflow in the enrollment process.
  • Provided exceptional customer service during application submission, addressing any concerns or issues promptly and professionally.
  • Enhanced member satisfaction with accurate and timely processing of Medicare applications.
  • Improved data integrity within the system through diligent verification of applicant information, reducing errors and discrepancies.
  • Ensured timely completion of daily tasks by setting priorities based on urgency levels.

Education

Bachelor of Science - Forensic Psychology

John Jay College of Criminal Justice
New York, NY

Skills

  • Strong communication skills
  • Claims processing proficiency
  • Customer service expertise
  • Networking and relationship building
  • Medical terminology
  • Conflict resolution techniques
  • Analytical reasoning
  • Negotiation tactics
  • Data analysis

Certification


  • Accident& Health License Department of Financial Services April 2011

Languages

Spanish
Full Professional
English
Native or Bilingual

Timeline

Medicare Specialist

Medicare Solutions LLC.
05.2022 - Current

Medicare Sales Agent

Emblem Health Insurance
12.2017 - 10.2021

Medicare Sales Representative

United Healthcare Group
03.2014 - 12.2017

Medicare Enrollment Specialist

WellCare Health Plans Inc.
04.2011 - 03.2014

Bachelor of Science - Forensic Psychology

John Jay College of Criminal Justice

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Alicia Marsh