Alicia Espinasse
Lake Worth,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
AGM
Sant Ambroeus 95k
Palm Beach, FL
05.2018 - Current
- Managing day-to-day operations, ensuring top-notch customer service and quality compliance, serving over 1000 customers daily for a multimillion operation. Helping to lead a team of over 100 employees.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively, always assuring guest satisfaction.
- Provided support and oversaw staff and managers' training program, improving overall staff productivity and guest experience.
- Over 10 years of relationship with vendors, allowing me to negotiate the best prices for all the orders I have assigned as part of my duties, reducing the cost of these items by 5-12% last year. Over $10.000 savings on flowers arrangements and decorations compared to last year today.
- Helping our event planner with the effective planning and execution of large-scale special events, including events outside of the restaurant premises.
GM
Paris In Town Le Bistro-Le Cafe 65K
Palm Beach Gardens, FL
02.2013 - 05.2018
- Effectively leading a team of over 40 employees for both restaurants, with experience in all the different positions of both restaurants for FOH and BOH.
- Participating in the development of multiple training programs for BOH and FOH staff.
- Implemented new weekly inventory tracking system for the bar and wine, and all kitchen items, reducing an existing discrepancy by 10%.
- Implemented new summer specials and events (Mommy and me, bottomless Mimosas, all you can eat mussels Mondays, Happy Hours, live music, Bastille day's event) to increase business during the low season by over 20%.
- Assisted with all ordering, schedules, payrolls, bank deposits, labor and food cost, planning, and strategizing for every quarter for both businesses.
- Wine menu, new desserts, and pastries planning for Le Cafe, and food menu planning for Le Bistro.
GM
Cafe Centro 55K
West Palm Beach, FL
04.2008 - 02.2013
- Effectively managed a team of over 40 employees, working closely with the Chef and owners to ensure good labor and food cost, for a multimillion business.
- Hiring and planning the seasonal entertainment for The Piano Bar.
- Scheduled and directed all staff in daily work assignments to maximize productivity.
- Efficiently resolved problems or concerns to the satisfaction of all involved parties. Continually monitored restaurant and took appropriate action to ensure food quality and service standards.
- Collaborated with the Executive Chef to analyze and approve all food and beverage selections for new menus, private events, and Holidays.
Floor Manager
Taste of Portugal
Palm Coast , FL
11.2005 - 03.2008
- Ensured that all staff members adhered to safety guidelines and regulations.
- Responded promptly to inquiries from customers via phone calls, emails, or face-to-face interactions.
- Maintained a safe, clean and organized floor environment.
- Created daily work schedules for staff members according to the needs of the business.
- Provided training and guidance to new employees regarding store policies and procedures.
Education
Business And Management. -
UTU
Uruguay01-2001
Culinary Degree in International Cuisine -
UTU
UruguaySkills
- Customer Relations
- Quality Assurance
- Team building
- Problem-Solving
- Leadership
- Calm Under Pressure
Certification
- WSET level 2
- ServSafe Manager Certification.
Timeline
AGM
Sant Ambroeus 95k
05.2018 - Current
GM
Paris In Town Le Bistro-Le Cafe 65K
02.2013 - 05.2018
GM
Cafe Centro 55K
04.2008 - 02.2013
Floor Manager
Taste of Portugal
11.2005 - 03.2008
Business And Management. -
UTU
Culinary Degree in International Cuisine -
UTU
- WSET level 2
- ServSafe Manager Certification.
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