Alicia Martinez
Brookshire,TX
Summary
Proactive BDC Service Representative with extensive experience in resolving customer issues and coordinating dealership transactions. Skilled in CRM software, coaching employees, and analyzing customer feedback for process improvement. Strong multitasking abilities and a goal-oriented mindset to drive productivity and customer satisfaction.
Overview
3
3
years of professional experience
Work History
BDC Service Representative
West Houston Hyundai
07.2024 - Current
- Assisted in resolving customer issues by competently responding to both internal and external customer requests.
- Coordinated effectively with various departments within the dealership to facilitate seamless transactions between sales, finance, parts, and service teams.
- Maintained accurate records of customer interactions, improving database quality and facilitating targeted followups.
- Provided exceptional service with knowledge of products and services.
- Analyzed data from customer feedback surveys to identify areas for improvement within the BDC operation processes.
- Overcame objections using friendly, persuasive strategies.
Trainer
Chick-fil-A
01.2024 - 07.2024
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
WEARHOUSE ASSOCIATE
Ross Distribution Center
01.2022 - 01.2024
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
Education
High School Diploma -
Morton Ranch High School
Katy, TX05-2021
Skills
- Strong multitasking
- Goal-oriented mindset
- Call center experience
- CRM software expertise
- Follow-up calls
- Planning and coordination
Languages
Spanish
Native or Bilingual
Timeline
BDC Service Representative
West Houston Hyundai
07.2024 - Current
Trainer
Chick-fil-A
01.2024 - 07.2024
WEARHOUSE ASSOCIATE
Ross Distribution Center
01.2022 - 01.2024
High School Diploma -
Morton Ranch High School
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