Alicia Martinez
Salt Lake City,UT
Summary
Proven professional with a track record of enhancing claim resolution rates and exceeding collection targets at Orbit Medical. Skilled in claim submission and demonstrating exceptional problem-solving abilities. Excelled in high-stress customer service roles, improving loyalty through empathy and professionalism. Adapts swiftly to industry changes, ensuring compliance and efficiency.
Overview
11
11
years of professional experience
Work History
Medical Insurance Collector
Orbit Medical
07.2017 - Current
- Participated in continuing education opportunities related to medical insurance collections, staying current with industry best practices and regulatory changes.
- Improved claim resolution rates by diligently reviewing medical records and identifying errors in billing.
- Maintained a high level of professionalism when interacting with patients, insurance company representatives, and colleagues to foster positive working relationships.
- Reduced claim denials through thorough research of insurance coverage, patient eligibility, and claim accuracy.
- Provided exceptional customer service when addressing patient inquiries regarding billing issues or insurance coverage concerns.
- Achieved consistent success in meeting or exceeding monthly collection targets, demonstrating commitment to organizational goals.
Sales Associate
Basic Research Laboratories
07.2015 - 03.2017
- Received calls from customers, pitched and sold beauty supplements to inquiring callers.
- Used upsell tactics to reach goals.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
Customer Service Representative
Sam’s Club
07.2013 - 07.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Pitching and selling member upgrade offers.
Education
Bachelor Of Health Science - Health Information Management
Keiser University
Fort Lauderdale, FLSkills
- Claim submission
- Patient confidentiality
- Data entry proficiency
- Payment posting
- HIPAA
- Meticulous recordkeeping
- Organization skills
- Problem-solving abilities
- Multitasking
- Reliability
- Critical Thinking
- Data entry skills
- Computer Literacy
- Professionalism
- Time management abilities
- Adaptability
Timeline
Medical Insurance Collector
Orbit Medical
07.2017 - Current
Sales Associate
Basic Research Laboratories
07.2015 - 03.2017
Customer Service Representative
Sam’s Club
07.2013 - 07.2015
Bachelor Of Health Science - Health Information Management
Keiser University