Alicia Mason

• Delivered exceptional patient support by managing high-volume inbound and outbound calls, including appointment scheduling, follow-ups, and inquiries related to orthopedic care.

• Coordinated with healthcare providers and staff to streamline communication and ensure accurate dissemination of information regarding patient care plans and services.

• Provided administrative and clerical support to the Assisted Living unit, ensuring seamless daily operations and high-quality patient care.

• Managed patient admissions, transfers, and discharges by maintaining accurate records and coordinating with nursing staff and other departments.

• Scheduled and organized appointments, including medical consultations, therapies, and family meetings, while maintaining up-to-date calendars for the unit.

• Prepared and maintained patient charts, ensuring compliance with HIPAA regulations and nursing home policies.

• Acted as a liaison between nursing staff, residents, families, and other departments, addressing inquiries and facilitating communication.

• Ordered and maintained unit supplies to support staff efficiency and operational readiness.

• Assisted in handling phone calls, resolving inquiries, and directing information to the appropriate personnel.

• Contributed to a compassionate and patient-centered environment by ensuring administrative tasks were handled promptly and professionally.

• Provided comprehensive support to the HR department, including employee onboarding, record maintenance, and compliance with company policies and labor laws.

• Accurately processed payroll for employees, ensuring timely submission of wages, deductions, and tax filings in compliance with federal and state regulations.

• Managed employee records, including tracking attendance, leave balances, and benefits enrollment to maintain accurate and up-to-date information.

• Assisted with recruitment efforts by posting job openings, scheduling interviews, and conducting pre-employment background checks.

• Addressed employee payroll and benefits inquiries promptly, resolving discrepancies with professionalism and efficiency.

• Processed and sorted incoming and outgoing mail and packages efficiently, ensuring timely delivery and adherence to USPS standards.

• Operated postal equipment, including mail sorting machines, cash registers, and postage meters, while ensuring accuracy and compliance with USPS policies.

• Managed inventory of postal supplies and replenished stock as needed to maintain seamless daily operations.

• Assisted in maintaining accurate records of transactions, reports, and documentation to support audit compliance.

• Delivered outstanding service in a fast-paced environment, maintaining professionalism and attention to detail under pressure.