Summary
Overview
Work History
Education
Languages
Timeline
Generic

Alicia Massey

Corpus Christi,TX

Summary

Experienced with providing compassionate and attentive care to individuals in need. Utilizes strong interpersonal skills and empathy to connect with clients and support their daily living activities. Knowledge of managing medication schedules and coordinating with healthcare providers to ensure comprehensive care plans.

Experienced with team leadership, operational management, and customer service excellence.

Overview

14
14
years of professional experience

Work History

Care Assistant

Self-employeed
02.2021 - Current
  • Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
  • Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
  • Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
  • Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Provided emotional support to patients and their families throughout the caregiving process, building trust and rapport.
  • Assisted patients with self-administered medications.

Assistant Manager

Little Caesars
11.2014 - 05.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Operated cash register for cash, checks and credit card transaction with excellent accuracy levels

Team Leader

Taco Cabana
07.2011 - 11.2014
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers
  • Completed inventory counts and ordered merchandise
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals
  • Checked identification for proof-of-age for alcohol sales
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great
  • Line Sever makes sure food is severed in the right amount of portion and temperature

Education

GED -

Lone Star College
Houston, TX
06-2003

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Care Assistant

Self-employeed
02.2021 - Current

Assistant Manager

Little Caesars
11.2014 - 05.2018

Team Leader

Taco Cabana
07.2011 - 11.2014

GED -

Lone Star College

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Alicia Massey