Alicia Mauro
Myrtle Beach,SC
Summary
Hospitable Restaurant Manager versed in overseeing staff and handling daily cash deposits. Diligent and fully invested in exhibiting steadfast leadership in high-pressure situations to improve team strength. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods. Energetic and driven leader. Ready to leverage experience and abilities to take on challenging new role.
Overview
13
13
years of professional experience
Work History
GSUSA Volunteer• Troop Leader
Girl Scouts Of Eastern South Carolina
08.2011 - Current
- Provided leadership and mentorship to junior scouts, encouraging personal growth and development.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
- Developed and implemented a range of activities for scouts to participate in, such as camping trips and community service projects.
- Maintained accuracy of troop records of dues, attendance and budget for reporting purposes.
GSUSA Volunteer• Service Unit Chair
Girl Scouts Of Eastern South Carolina
06.2019 - 06.2023
- helped rebuild the SU to now 16 Troops strong; with strong communication and program for the girls and leaders
- Providing names and contact information of leaders and volunteers to council
- Attending trainings and meetings with girl scout staff and other stakeholders
- Planning and managing the budget, supplies, registration, activities, and evaluation of the girl scout program
- Recruiting and facilitating a team of volunteers and older girls to assist with the program
- Encouraging girl-led planning and execution of activities
- Maintaining records and submitting reports as required by the supervisor
- Facilitated collaborative discussion among troop leaders during meetings to promote consensus-based decision making.
Customer Service Manager
Food Lion
11.2013 - 04.2020
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Monitored staff performance to ensure adherence to customer service standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigning tasks to back end staff such as scheduling employees for shifts, updating payroll information, and providing training materials
- Managing the store’s operations including inventory levels of products, employee schedules, and customer satisfaction
- Ensuring that merchandise is properly displayed and that prices are clearly visible to customers
- Ensuring that all cash transactions are processed accurately and efficiently by following established procedures
Education
Bachelor of Arts -
CSUSM
San Marcos, CA05-2000
Degree in Liberal Studies -
Palomar College
San Marcos, CA05-1998
Hospitality/Tourism Management -
Horry-Georgetown Technical College
Conway, SCSkills
- Friendly, Positive Attitude
- Community Relations
- Excellent Time Management
- Skilled Multi-Tasker
- Staff Management
- Problem-Solving
- Conflict Management
- Customer Relations
Timeline
GSUSA Volunteer• Service Unit Chair
Girl Scouts Of Eastern South Carolina
06.2019 - 06.2023
Customer Service Manager
Food Lion
11.2013 - 04.2020
GSUSA Volunteer• Troop Leader
Girl Scouts Of Eastern South Carolina
08.2011 - Current
Bachelor of Arts -
CSUSM
Degree in Liberal Studies -
Palomar College
Hospitality/Tourism Management -
Horry-Georgetown Technical College
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