Alicia May
McRae,AR
Summary
Dynamic leader with a proven track record at SnOBros and Edge Realty, excelling in operations management and relationship building. Spearheaded initiatives that significantly enhanced customer satisfaction and operational efficiency. Skilled in financial management and staff development, achieving remarkable business growth and team performance through strategic planning and effective communication.
Overview
11
11
years of professional experience
Work History
Owner
SnOBros
03.2024 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Realtor
Edge Realty
08.2022 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
Assistant General Manager
Pal-Serv/Pallet Logistics of America
05.2014 - 08.2024
- Handled cash accurately and prepared deposits.
- Assisted in recruiting, hiring and training of team members.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Motivated, trained, and disciplined employees to maximize performance.
- Trained and guided team members to maintain high productivity and performance metrics.
- Resolved problems promptly to elevate customer approval.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Interacted well with customers to build connections and nurture relationships.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Associate of Arts - Business Management
Arkansas State University
Beebe, AR05-2012
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Operations management
- Business management
- Business planning
- Staff management
- Marketing
- Team oversight
- Financial management
- Staff hiring
- Business administration
- Negotiation
- Employee development
- Administrative oversight
- Contract management
- Cost reduction
- Human resource management
Timeline
Owner
SnOBros
03.2024 - Current
Realtor
Edge Realty
08.2022 - Current
Assistant General Manager
Pal-Serv/Pallet Logistics of America
05.2014 - 08.2024
Associate of Arts - Business Management
Arkansas State University