Alicia M Boatwright
Express Employment Professional
Lancaster,CA
20
Years of experience
Customer Support Specialist with over 8 years of experience in coordinating patient care activities and ensuring efficient scheduling and communication. Delivered effective management of patient needs and administrative tasks through strong organizational and multitasking skills. Maintained high standards of care by applying knowledge of healthcare protocols and patient management.
Work History
Patient Care Coordinator
5 Months- Scheduling appointments in Outlook. Cleaned examination room to ensure readiness for next patient. Walking the patient to the room. Sent client report to lawyers to facilitate case progress. Cleaned front desk area for a welcoming environment., answering the phones. Retrieved client file to support patient care and documentation.
- Coordinated patient appointments and managed schedules to optimize clinic workflow.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Implemented electronic health record systems to improve patient data management and accessibility.
Administrative Assistant/Receptionist
2 Years 8 Months- Streamlined billing and accounts processes by scanning checks and wires into the programming system and maintaining CTPAT logs for accurate financial records. Answered and screened incoming calls, routing messages and inquiries professionally to support smooth office operations. Facilitated cash management and data entry for accounting, ensuring precision and attention to detail.
Receptionist/Front Desk
9 Months- Greeted and assisted visitors, fostering a professional and welcoming front-office environment. Provided administrative support to multiple departments, enhancing interdepartmental operations. Distributed lunch menus, supporting management engagement and improving office coordination. Managed incoming and outgoing mail including FedEx and daily correspondence to support office communication.
- Managed multi-line phone system, directing calls to appropriate departments and ensuring efficient communication.
- Coordinated appointment scheduling, optimizing front desk workflow and enhancing client service experience.
- Assisted in onboarding new staff by providing training on office protocols and software systems.
Office Clerk
1 Year- Assisted 50+ customers weekly over the phone, addressing product inquiries and providing timely delivery updates. Filing in alphabetical and numerical order to ensure easy accessibility. Generate invoices, create purchase orders, and enter customer information through QuickBooks. Cleared paper jams and performed routine maintenance on printers and copiers.
- Managed daily office operations, ensuring efficient workflow and productivity.
- Processed incoming and outgoing correspondence accurately and promptly.
- Maintained organized filing systems for easy retrieval of documents.
Student Worker/ Customer Service
3 Years- Delivered front-line support to students and faculty on textbooks and materials, showcasing strong customer service skills. Coordinated inventory management and restocked merchandise to ensure seamless operations. Received recognition from management for rapid learning and consistently surpassing performance standards.
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Operated point-of-sale systems for efficient transaction processing and accurate cash handling.
- Maintained inventory organization, ensuring timely restocking of merchandise on sales floor.
Customer Service/Data Entry
2 Years 8 Months- Administered customer service by resolving customer disputes.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Customer Service Representative
2 Years 7 Months- Handled 250+ inbound calls weekly, addressing customer inquiries and resolving issues to enhance satisfaction. Managed customer accounts and transaction history to ensure accurate and timely information. Answer customer inquiries about different products. Recorded and maintained activity logs to support operational efficiency and accountability. Perform online inquiry functions. Keep accurate daily and weekly files of all transactions.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided support in managing customer accounts and processing orders efficiently.
- Assisted in training new representatives on company policies and service protocols.
Education
Certification of Completion - Medical Assistant
AA degree
High School Diploma
Skills
Problem solving
Organization and time management
Zoom and Microsoft Teams
Critical thinking skills
HIPAA compliance
Appointment scheduling
Patient scheduling
Customer claims processing
MS Office and QuickBooks
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