Summary
Overview
Work History
Education
Skills
Timeline
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Alicia Mccadney

Rochester,NY

Summary

Dynamic and compassionate professional with experience at Freedom Care, excelling in patient advocacy and electronic health records management. Proven ability to enhance client satisfaction through effective communication and problem-solving skills. Committed to delivering high-quality care while fostering strong relationships with clients and their families.

Overview

12
12
years of professional experience

Work History

Personal Care Assistant

Freedom Care
07.2023 - Current
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Provided companionship to elderly and disabled clients in their homes or other residential facilities.
  • Maintained accurate records of client care activities on computerized systems for charting purposes.
  • Accompanied clients to medical appointments and provided transportation services when necessary.
  • Maintained clean and well-organized environment for client happiness and safety.

Teacher's Assistant

Kids First Center
Rochester, NY
02.2022 - 06.2023
  • Provided individualized and small group support to reinforce classroom topics and promote student learning.
  • Assisted teachers with creating and maintaining a safe, orderly learning environment.
  • Laminated teaching materials to increase durability under repeated use.
  • Established positive relationships with students, parents, fellow teachers and school administrators.
  • Monitored students in class, hallways, and cafeteria to enforce school rules.

Manager

Walgreens Boots Alliance
Rochester, NY
10.2012 - 05.2023
  • Coordinated cross-departmental projects to ensure timely and successful completion.
  • Facilitated team meetings and workshops to foster collaboration and share best practices.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Established processes to ensure efficient workflow throughout the organization.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Reviewed completed work to verify consistency, quality, and conformance.

Deli Customer Service Clerk

BJ's Wholesale
Rochester, NY
05.2021 - 08.2022
  • Informed customers of deli specials to increase profits.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
  • Followed proper sanitation standards when handling food items throughout preparation process.
  • Provided customers with fresh product and correct portion size to minimize shrink.
  • Participated in training sessions related to food safety regulations.
  • Greeted customers and answered questions regarding deli products.

Education

Associate of Applied Science - Medical Administration

Bryant Stratton College
Rochester, NY
12-2025

High School Diploma -

Joseph C Wilson Magnet
Rochester, NY
06-2004

Skills

  • Medical coding
  • Electronic health records
  • Data entry
  • Customer service
  • Patient advocacy
  • Scheduling appointments
  • Problem solving
  • Team collaboration
  • Client relationship management
  • Nutrition planning
  • Medication management
  • Compassionate care

Timeline

Personal Care Assistant

Freedom Care
07.2023 - Current

Teacher's Assistant

Kids First Center
02.2022 - 06.2023

Deli Customer Service Clerk

BJ's Wholesale
05.2021 - 08.2022

Manager

Walgreens Boots Alliance
10.2012 - 05.2023

Associate of Applied Science - Medical Administration

Bryant Stratton College

High School Diploma -

Joseph C Wilson Magnet

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Alicia Mccadney