Alicia McClain
Philadelphia,PA
Summary
Dynamic Leasing Consultant experienced in managing all aspects of property leasing. Achieved significant increases in occupancy rates through effective negotiation skills and strong client relationship management. Focused on delivering high-quality service while ensuring compliance with real estate laws and regulations.
Overview
18
18
years of professional experience
Work History
Leasing Professional
Morgan Proerties
Philadelphia, PA
10.2021 - Current
- Managed leasing process for residential properties at Morgan Properties.
- Assisted prospective tenants with property tours and application procedures.
- Coordinated lease agreements and ensured compliance with company policies.
- Conducted market research to understand local rental trends and pricing.
- Maintained accurate records of tenant interactions and lease details.
- Collaborated with maintenance team to address tenant concerns promptly.
- Provided exceptional customer service to enhance tenant satisfaction and retention.
- Contacted and followed up with tenants on renewal notices.
- Conducted background checks on applicants.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Encouraged prospective tenants to fill out applications after property tours.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Escalated critical issues to property manager to deliver immediate resolution.
- Created detailed records of all leasing activity including tenant leases, renewals, move-ins and move-outs, rent increases.
- Processed applications from prospective tenants including conducting credit checks and verifying references.
- Resolved tenant complaints promptly and professionally in accordance with company policies and procedures.
- Organized and conducted weekly apartment tours for prospective tenants.
- Performed administrative duties such as filing paperwork or answering phone calls from potential renters.
- Responded quickly to emergency situations involving property damage or safety hazards.
Assistant Manager
Allied Universal Security Services
Philadelphia, PA
05.2008 - 10.2021
- Supervised daily operations to ensure security protocols were followed consistently.
- Coordinated training sessions for new staff on security procedures and policies.
- Conducted regular site inspections to assess security measures and identify improvements.
- Managed scheduling and staffing to maintain adequate coverage for all shifts.
- Collaborated with clients to address concerns and enhance service delivery standards.
- Developed reports analyzing incident trends and recommending preventive strategies.
- Facilitated communication between management and security personnel for efficient operations.
- Implemented new technology solutions to streamline reporting and incident management processes.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Education
Some College (No Degree) - Criminal Justice
Colorado University Online
Philadelphia, PASkills
- Lease negotiation
- Tenant screening
- Market analysis
- Compliance management
- Customer relationship management
- Record keeping
- Team collaboration
- Attention to detail
- Problem solving
- Conflict resolution
- Effective communication
- Time management
Timeline
Leasing Professional
Morgan Proerties
10.2021 - Current
Assistant Manager
Allied Universal Security Services
05.2008 - 10.2021
Some College (No Degree) - Criminal Justice
Colorado University Online