ALICIA MCCLAMB
CLAYTON,North Carolina
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Highly committed with hardworking mentality to maintain quality of services. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Housing Services Manager
Passage Home
04.2022 - Current
- Day-to-day supervision and development of staff
- Resolving problems of referrals and assuring that each is made to appropriate agencies and entities
- Monitor program files for appropriate documentation
- Provide staff orientations and trainings, in a timely manner; participate in regular staff meetings, staff training, and supervisory sessions and accept responsibility for aiding the development of positive team relationships as requested
- Create and ensure compliance of program policies and procedures according to federal, state, and local laws
- Approve financial assistance in accordance to grant eligible expenses, program procedure, and budgetary restrictions; review programmatic fiscal statements oversee housing PNL's to ensure compliance
- Ensure housing procedures rental/utility payments follow program policies and grant guidelines (HQS Inspections, FMR, rent reasonableness, rental assistance contracts, rental calculations, utility allowances, etc.) Work with senior management to identify and implement long range strategic goals
- Assess trends and issues in community development, especially in areas of affordable housing and (Veteran Services) to guide the organization
- Assist with grant writing and or grant input, as needed
- Develop partnerships and collaborations to maintain a strong and visible profile in the community to ensure long-term success in sustaining funding and resources necessary to meet the budget and program/organizational goals
- Develop and maintain relationships with other organizations and entities to support joint ventures and collaborations meeting the mission efficiently
- Develop knowledge content for presentations, online delivery, print materials and other sources to help communicate to the larger community that which PH is doing in all its program areas
- Assist in facilitating workshops, events and other functions pertaining to adult and family outreach activities
- Provide data, prepare and distribute reports, correspondence and documents in a timely manner as required by funding agencies
- Other duties assigned by supervisor.
Housing Liaison
Passage Home
01.2022 - Current
- Successfully communicate with entities inside and outside of business
- Monitor, communicate and coordinate objectives of agency
- Solve conflicts and address issues that occurred between other entities and business
- Maintain knowledge of latest requirements and support strategies
- Increase program outreach by building strong relationships with landlords, property managers and community partners
- Gather, organize, and input information into digital database
- Support creation of detailed, technical financial models to value potential acquisition targets
- Maintain up to 120 clients per caseload
- Update tracking spreadsheets for financial tasks
- Boost customer experiences by delivering superior customer service, issue resolution and financial support.
Employment Specialist
Passage Home
07.2020 - 01.2022
- Recognized client employment barriers and devised strategies to resolve
- Matched clients to open positions based on skills and work requirements
- Conducted pre-screening interviews and prepared preliminary evaluations to refer best-qualified applicants to departments for selection
- Maintained records of consumer employment activity such as potential and current employers
- Developed relationships with diverse businesses to develop competitive and permanent job opportunities for consumers
- Marketed individual skills, abilities and interests to develop potential employment opportunities and secure community employment
- Conducted assessments, interviews and job trials with clients to develop person-centered plans for employment and support
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations
- Pre-screened resumes prior to sending to corporate hiring managers for consideration
- Maintained Case load of 38 families/individuals, helping clients accomplish their workforce and employment goals and work towards self-sufficiency; offer counsel and guidance; maintain regular face-to-face contact with enrolled families/individuals
- Conducted interview/assessments all pre-screened families/individuals to determine appropriateness for services
- Reviewed program documents with client; thoroughly explain program expectations and all related rules and requirements; ensure family's understanding and willingness to comply
- Assisted client to develop Individualized Education/Employment and/or Family Care Plan, addressing employment needs, job training, housing sustainability, and other supports
- Engaged client in ongoing assessment process, reviewing and amending Individualized Education/Employment and or Family Care Plan and level of care as necessary.
Case Manager
Passage Home
05.2015 - 07.2020
- Increased referral rates by providing excellent service and building meaningful relationships with clients and partners
- Collaborated with external agencies to meet housing and transitional needs of clients
- Managed support services and fostered communication among social workers, therapists, landlords, property managers and community partners
- Maintained Case load of 25-35 families/individuals, helping clients accomplish their goals and work towards self-sufficiency; offer counsel and guidance; maintain regular face-to-face contact with enrolled families/individuals
- Conducted intake interview/assessments all pre-screened families/individuals to determine appropriateness for services
- Assisted family to develop individualized Family Care Plan, addressing housing sustainability, job training, socialization/tenancy, psycho-social intervention and supports
- Collaborated with intra and inter agency staff to coordinate program of life skill services through group workshops, individualized programs and support groups as needed to assist family with self-sufficiency
- Provided crisis intervention as needed; report instances of neglect or abuse to appropriate authorities
- Engaged family in ongoing assessment process, reviewing and amending Family Care Plan and level of care as necessary
- Monitored family progress through phone calls, site visits and case management appointments
- Advocate for needed treatment and services for clients
- Act as liaison between landlords, court/criminal justice system and treatment services; maintain ongoing contact with service providers
- Maintained case documentation in prompt and timely manner, including progress notes, database entries, and all other relevant information to assist clients and to comply with program requirements; Prepare discharge plans, time logs and statistics.
Paraprofessional
Universal Health
05.2014 - 05.2015
- Monitor consumers' goals, objectives and progress
- Coach consumers' towards accomplishing life goals
- Teach and model effective skills set to develop skills outline in person centered plan
- Document daily progress in clinical notes
- Teach life skills and strategies to consumers
- Coordinate services and resources to provide family and community support
- Organized and guided skills practice, research and memorization tasks for clients
- Prepared instruction materials, constructed bulletin boards and set up work areas.
Qualified Professional
Q1 Clinicals Consultants
07.2014 - 12.2014
- Coordinated plan of care for individuals who are disabled
- Managed and support paraprofessional team
- Prepared office team for state audits
- Verified that paraprofessionals' adhere to company, state, and national regulations
- Provided support and supervision to consumer and field staff
- Maintained awareness and comprehensions of consumers' goals and objectives
- Assisted in implementing consumers' life goals
- Creating treatment plans and case management
- Documented all of consumers' achievements monthly
- Documented progress in clinical notes
- Performed and completed variety of administrative responsibilities.
Paraprofessional/Assistant Family Living Provider
Universal Health
06.2013 - 07.2014
- Monitor consumers' goals, objectives and progress
- Coach consumers' towards accomplishing life goals
- Teach and model effective skills set to develop skills outlined in person centered plan
- Document daily progress in clinical notes
- Teach life skills and strategies to consumers
- Coordinate services and resources to provide family and community support.
Education
Phlebotomy Technician -
Care One Health Training Institute Inc.
07.2013
Bachelor of Science: Biology -
North Carolina Central University
Durham, NC05.2003
Skills
- Policies and procedures
- Verbal and written communication skills
- Staff Management
- Microsoft Office & Adobe Reader
- Financial Management
- Operations management
- Coaching and mentoring
- Contract Management
- Team player
Certification
- Johns Hopkins University: COVID-19 Contact Tracing
- Certified HQS Housing Inspector
- Certified NC Works Employment Trainer
- Certified CESIS Train the Trainer
- Southern University and A&M College: Case Management
- North Carolina State University: Grant Development
- Certified Life Coach in Family Wellness
- Certified Life Coach in Middle Class Express
- Quality Assurance & Controls
- Medical Records Review
- Blood Collection, Storage, & Handling Safety
- Venipuncture & Capillary Puncture
- IATA; CITI/GCP; BSL; CPR; Meds Administration and Phlebotomy Certifications
Accomplishments
- Secured 100% housing goals 7 out of 9 years
- Established working relationships with various Eastern Wake and Western agencies
- Gained 35 new landlords over 7 years
- Strengthened relationships with partners and community
- Implemented increased employment and financial management provisions
- Generated Financial Literacy Training
- Chartered Self-Sufficiency Program in Eastern Wake
- Coordinated Open House
- Master of Ceremony for Mayoral Meet and Greet
- Contributed and implemented new grant sources (ESG)/(UW)
- Established and Facilitated Case Management Group
- Created Training Tools for various departments
- Negotiated contracts with various community partners
Timeline
Housing Services Manager
Passage Home
04.2022 - Current
Housing Liaison
Passage Home
01.2022 - Current
Employment Specialist
Passage Home
07.2020 - 01.2022
Case Manager
Passage Home
05.2015 - 07.2020
Qualified Professional
Q1 Clinicals Consultants
07.2014 - 12.2014
Paraprofessional
Universal Health
05.2014 - 05.2015
Paraprofessional/Assistant Family Living Provider
Universal Health
06.2013 - 07.2014
Phlebotomy Technician -
Care One Health Training Institute Inc.
Bachelor of Science: Biology -
North Carolina Central University
Similar Profiles
Celeste CrosbyCeleste Crosby
Program Coordinator at Passage HomeProgram Coordinator at Passage Home
Zayra Aimelis LugoZayra Aimelis Lugo
Preschool Lead Teacher at PASSAGE Ministries, Inc. dba PASSAGE Family ChurchPreschool Lead Teacher at PASSAGE Ministries, Inc. dba PASSAGE Family Church
Dianne NeumannDianne Neumann
CAC Supervisor at Northwest PassageCAC Supervisor at Northwest Passage
Clara MillerClara Miller
Sales Associate at Main Street JewelersSales Associate at Main Street Jewelers
Yolanda McClainYolanda McClain
Store Manager TJ Maxx at TJX CompaniesStore Manager TJ Maxx at TJX Companies