Alicia McClellan
Owls Head,ME
Summary
Organized, hardworking employee with customer service, multitasking, and time management abilities. Experienced in fast-paced environments and adaptable to last-minute changes and thrives under pressure.
Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
22
22
years of professional experience
Work History
Bartender/Server
Luigi's Trattoria Pizzeria
Livonia , MI
07.2022 - Current
- Greeted guests with friendliness and professionalism.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Developed good working relationships with fellow employees through effective communication.
- Adhered to state regulations regarding serving alcohol responsibly.
- Operated the cash register and Point of Sale (POS) system for transactions, made proper change for cash transactions, and processed payments accurately and efficiently.
- Neatly sliced and pitted fruit for garnishing drinks.
- Poured wine, beer and cocktails for patrons.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Executed beginning and end-of-day responsibilities, prioritizing supply restocking.
Manager
Wess Crete LLC
Livonia, MI
03.2018 - Current
- Led hiring processes to educate new employees about company initiatives.
- Organized required inspections to obtain certifications from local authorities.
- Kept detailed progress records to hit strict deadlines and adjust plans.
- Maintained accurate records related to projects including daily logs, scheduling job bids, inspection reports.
- Recruited and hired workers, in addition to supervising and monitoring performance.
- Developed worker schedules and processed weekly payroll.
- Ensured timely completion of tasks before deadlines.
Personal Care Provider
Private Homecare
Livonia, MI
02.2022 - Current
- Assisted clients in adapting to new lifestyles during recovery periods.
- Supported patients in performing ROM exercises, boosting their strength.
- Supported clients in maintaining hygiene and physical well-being.
- Assisted with meal planning to meet nutritional plans.
- Maintained orderliness and cleanliness of environment, contributing to client happiness and safety.
- Helped clients prepare meals, shop for groceries and arrange transportation to medical appointments.
- Coordinated services with other healthcare providers such as physical therapists and doctors.
- Coordinated appointment follow-ups with medical providers on behalf of clients.
- Ensured safe transfer of individuals from beds to assistive devices.
- Assisted in preventing sedentary behavior.
- Provided companionship by talking to clients about their day-to-day experiences and concerns.
- Supervised medication administration and noted changes in condition.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Assessed and treated patient wounds, bruises, and physical symptoms.
- Encouraged positive behavior through verbal praise and positive reinforcement techniques.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Checked essential indicators such as temperature, pulse rate, and blood pressure during necessary situations.
- Transported clients to grocery stores, medical appointments, and various errands.
- Laundered clothing and bedding to prevent infection.
- Managed distribution of oral medications in accordance with dosage instructions.
- Improved patient outlook and daily living through compassionate care.
Bartender/Server
Buddy's Pizza
Livonia, MI
07.2021 - 07.2022
- Greeted customers and provided excellent customer service.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Consistently stayed informed about updated menu items, daily specials, and ongoing promotions.
- Ensured a positive dining experience by promptly offering necessary extras.
- Followed health safety guidelines when preparing and serving food products.
- Trained incoming servers on company protocols and procedures.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Bartender/Server
SuperNatural Brewing
Livonia, MI
12.2017 - 07.2018
- Greeted customers and provided excellent customer service.
- Adhered to state regulations regarding serving alcohol responsibly.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Effectively multitasked within fast-paced environment.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Provided drink suggestions to customers based on their preferences.
- Upsold customers from shelf to premium brands to help boost sales.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Processed payments accurately and efficiently with POS system.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Resolved customer complaints in a professional manner.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
Personal Caregiver
Private Homecare
Westland, MI
02.2016 - 04.2018
- Boosted patient spirits via empathetic treatment.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Supported bathing, dressing and personal care needs.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Prepared meals according to prescribed diets while monitoring fluid intake and output levels.
- Followed care plan and directions to administer medications.
- Planned and prepared nutritious meals and snacks to meet diabetic diets.
- Educated family members about caring for their loved one at home.
- Monitored vital signs to track and maintain patient well-being.
- Oversaw accurate distribution of oral medications, complying with dosing and schedule guidelines.
- Assisted clients with bed and wheelchair transfers.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Provided emotional support to clients and families during difficult times.
- Communicated concerns to nurse supervisor for enhanced care.
- Implemented strategies to provide relief during pain episodes.
- Performed light housekeeping duties such as changing bed linens and vacuuming floors.
Bartender/Server
Outback Steakhouse
Livonia, MI
12.2014 - 03.2018
- Followed regulations on alcohol service responsibility.
- Engaged in continuous learning to remain current with product developments.
- Greeted customers and provided excellent customer service.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Demonstrated effective multitasking in high-pressure setting.
- Performed opening and closing duties including restocking supplies.
- Handled customer issues with professionalism.
- Maintained a clean environment by addressing spills and broken glass promptly.
- Assisted with customer requests and answered questions to improve satisfaction.
Medical Billing Clerk
BTI INC
Farmington Hills, MI
10.2015 - 09.2017
- Submitted claims to insurance companies.
- Mediated disputes related to billing inconsistencies between insurers and patients.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Submitted appeals through provider portals.
- Enforced compliance with organizational policies and federal requirements regarding confidentiality.
- Maintained accurate records of all billing activities performed.
- Reviewed engine assigned codes and modifiers to update and verify accuracy.
- Applied HIPAA privacy and security regulations while handling patient information.
- Assisted customers with setting up payment plans when necessary.
- Followed up on unpaid claims with insurance companies as needed.
- Answered telephone calls from customers inquiring about their bills.
- Answered customer questions to maintain high satisfaction levels.
Bartender/Server
Papa Joe's Bar
Westland, MI
04.2008 - 01.2011
- Followed state laws related to serving alcohol responsibly.
- Balanced cash drawer at shift end maintaining accuracy.
- Set up stock room for efficient retrieval and replenishment of bar supplies.
- Delivered top-notch customer service, enhancing satisfaction.
- Provided a variety of alcoholic beverages to clients.
- Handled multiple tasks effectively in a high-speed environment.
- Boosted overall sales figures by recommending premium products.
- Developed good working relationships with fellow employees through effective communication.
- Welcomed repeat visitors by name.
- Maintained cleanliness of bar area.
- Engaged customers in friendly conversations enhancing their bar experience.
- Coordinated alternative transportation for impaired patrons.
- Maintained precise bar tabs.
- Worked alongside security team to ensure customers were escorted out when needed.
Personal Care Provider
Private Homecare
Westland, MI
06.2008 - 04.2010
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Analyzed outcomes of therapies delivered by medical staff.
- Assisted with meal planning to meet nutritional plans.
- Executed routine cleaning activities like vacuuming, dusting, handling laundry and changing bed linens to keep client areas orderly.
- Ensured a clean and organized environment for client satisfaction and safety.
- Helped clients prepare meals, shop for groceries and arrange transportation to medical appointments.
- Engaged clients in daily conversations about their experiences and concerns.
- Delivered continuous, empathetic patient care to all clients.
- Managed urgent scenarios efficiently through established procedures.
- Promoted resident engagement in everyday tasks to boost personal pride.
- Examined and treated patient lacerations, contusions, and various physical symptoms.
- Encouraged positive behavior through verbal praise and positive reinforcement techniques.
- Monitored patients for shifts in physical, emotional, mental or behavioral conditions and injuries.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Built strong and trusting rapport with clients and loved ones.
- Monitored vital signs such as temperature, pulse rate and blood pressure when required.
- Educated family members on how best to provide care for their loved one at home.
- Assisted clients with eating as needed.
- Handled emergency situations like falls and seizures in accordance with prescribed protocols.
- Improved patient outlook and daily living through compassionate care.
- Coordinated and executed routine errands.
Cashier/Wait Staff Member
National Coney Island
Romulus, MI
02.2008 - 04.2008
- Answered phone calls to assist customers with questions and orders.
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained work area and kept cash drawer organized.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed customer orders efficiently.
- Provided friendly greetings to visitors.
- Distributed prepared meals directly to customers.
Drug GM Associate
Kroger
Livonia, MI
04.2003 - 02.2008
- Ensured adherence to company policies and government regulations.
- Organized shelves, racks, cases, bins, and drawers according to product code.
- Inspected items for breakages before stocking on shelves.
- Replenished items to maintain stock availability.
- Communicated with other departments regarding stock levels of items in the store.
- Handled and resolved routine customer concerns and guided customers in finding products.
- Reported inventory discrepancies to supervisor immediately.
- Relocated and reassembled shelves, racks, displays to enhance product visibility.
- Organized shelf and display products in line with corporate standards.
- Helped with unloading tasks for delivery trucks when required.
- Assembled product exhibits strategically across sales area.
- Utilized forklift and pallet jack for heavy load transportation.
- Generated precise labels for shipping.
- Managed regular lifting of materials with different weights.
- Applied price tags on products based on official pricing guides.
- Inspected stock regularly for signs of wear or expiration.
- Demonstrated great teamwork skills with staff members.
- Conducted routine stockroom cleaning, including sweeping floors and managing waste.
Education
Some College (No Degree) - Nursing
Schoolcraft College
Livonia, MISkills
- Friendly, positive attitude
- Time management
- Task prioritization
- Organizational skills
- Exceptional customer service
- Patient care
- Hospice care
- Medication administration
- Customer service
Timeline
Bartender/Server
Luigi's Trattoria Pizzeria
07.2022 - Current
Personal Care Provider
Private Homecare
02.2022 - Current
Bartender/Server
Buddy's Pizza
07.2021 - 07.2022
Manager
Wess Crete LLC
03.2018 - Current
Bartender/Server
SuperNatural Brewing
12.2017 - 07.2018
Personal Caregiver
Private Homecare
02.2016 - 04.2018
Medical Billing Clerk
BTI INC
10.2015 - 09.2017
Bartender/Server
Outback Steakhouse
12.2014 - 03.2018
Personal Care Provider
Private Homecare
06.2008 - 04.2010
Bartender/Server
Papa Joe's Bar
04.2008 - 01.2011
Cashier/Wait Staff Member
National Coney Island
02.2008 - 04.2008
Drug GM Associate
Kroger
04.2003 - 02.2008
Some College (No Degree) - Nursing
Schoolcraft College
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