Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alicia McClellan

Owls Head,ME

Summary

Organized, hardworking employee with customer service, multitasking, and time management abilities. Experienced in fast-paced environments and adaptable to last-minute changes and thrives under pressure.

Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

22
22
years of professional experience

Work History

Bartender/Server

Luigi's Trattoria Pizzeria
Livonia , MI
07.2022 - Current
  • Greeted guests with friendliness and professionalism.
  • Effectively multitasked within fast-paced environment.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Developed good working relationships with fellow employees through effective communication.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Operated the cash register and Point of Sale (POS) system for transactions, made proper change for cash transactions, and processed payments accurately and efficiently.
  • Neatly sliced and pitted fruit for garnishing drinks.
  • Poured wine, beer and cocktails for patrons.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
  • Executed beginning and end-of-day responsibilities, prioritizing supply restocking.

Manager

Wess Crete LLC
Livonia, MI
03.2018 - Current
  • Led hiring processes to educate new employees about company initiatives.
  • Organized required inspections to obtain certifications from local authorities.
  • Kept detailed progress records to hit strict deadlines and adjust plans.
  • Maintained accurate records related to projects including daily logs, scheduling job bids, inspection reports.
  • Recruited and hired workers, in addition to supervising and monitoring performance.
  • Developed worker schedules and processed weekly payroll.
  • Ensured timely completion of tasks before deadlines.

Personal Care Provider

Private Homecare
Livonia, MI
02.2022 - Current
  • Assisted clients in adapting to new lifestyles during recovery periods.
  • Supported patients in performing ROM exercises, boosting their strength.
  • Supported clients in maintaining hygiene and physical well-being.
  • Assisted with meal planning to meet nutritional plans.
  • Maintained orderliness and cleanliness of environment, contributing to client happiness and safety.
  • Helped clients prepare meals, shop for groceries and arrange transportation to medical appointments.
  • Coordinated services with other healthcare providers such as physical therapists and doctors.
  • Coordinated appointment follow-ups with medical providers on behalf of clients.
  • Ensured safe transfer of individuals from beds to assistive devices.
  • Assisted in preventing sedentary behavior.
  • Provided companionship by talking to clients about their day-to-day experiences and concerns.
  • Supervised medication administration and noted changes in condition.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Assessed and treated patient wounds, bruises, and physical symptoms.
  • Encouraged positive behavior through verbal praise and positive reinforcement techniques.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Checked essential indicators such as temperature, pulse rate, and blood pressure during necessary situations.
  • Transported clients to grocery stores, medical appointments, and various errands.
  • Laundered clothing and bedding to prevent infection.
  • Managed distribution of oral medications in accordance with dosage instructions.
  • Improved patient outlook and daily living through compassionate care.

Bartender/Server

Buddy's Pizza
Livonia, MI
07.2021 - 07.2022
  • Greeted customers and provided excellent customer service.
  • Worked effectively in team environments to make the workplace more productive.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Consistently stayed informed about updated menu items, daily specials, and ongoing promotions.
  • Ensured a positive dining experience by promptly offering necessary extras.
  • Followed health safety guidelines when preparing and serving food products.
  • Trained incoming servers on company protocols and procedures.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.

Bartender/Server

SuperNatural Brewing
Livonia, MI
12.2017 - 07.2018
  • Greeted customers and provided excellent customer service.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Effectively multitasked within fast-paced environment.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Provided drink suggestions to customers based on their preferences.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Processed payments accurately and efficiently with POS system.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
  • Resolved customer complaints in a professional manner.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Carefully inspected identification of customers to verify age requirements for purchase of alcohol.

Personal Caregiver

Private Homecare
Westland, MI
02.2016 - 04.2018
  • Boosted patient spirits via empathetic treatment.
  • Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
  • Supported bathing, dressing and personal care needs.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Prepared meals according to prescribed diets while monitoring fluid intake and output levels.
  • Followed care plan and directions to administer medications.
  • Planned and prepared nutritious meals and snacks to meet diabetic diets.
  • Educated family members about caring for their loved one at home.
  • Monitored vital signs to track and maintain patient well-being.
  • Oversaw accurate distribution of oral medications, complying with dosing and schedule guidelines.
  • Assisted clients with bed and wheelchair transfers.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Provided emotional support to clients and families during difficult times.
  • Communicated concerns to nurse supervisor for enhanced care.
  • Implemented strategies to provide relief during pain episodes.
  • Performed light housekeeping duties such as changing bed linens and vacuuming floors.

Bartender/Server

Outback Steakhouse
Livonia, MI
12.2014 - 03.2018
  • Followed regulations on alcohol service responsibility.
  • Engaged in continuous learning to remain current with product developments.
  • Greeted customers and provided excellent customer service.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Demonstrated effective multitasking in high-pressure setting.
  • Performed opening and closing duties including restocking supplies.
  • Handled customer issues with professionalism.
  • Maintained a clean environment by addressing spills and broken glass promptly.
  • Assisted with customer requests and answered questions to improve satisfaction.

Medical Billing Clerk

BTI INC
Farmington Hills, MI
10.2015 - 09.2017
  • Submitted claims to insurance companies.
  • Mediated disputes related to billing inconsistencies between insurers and patients.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Submitted appeals through provider portals.
  • Enforced compliance with organizational policies and federal requirements regarding confidentiality.
  • Maintained accurate records of all billing activities performed.
  • Reviewed engine assigned codes and modifiers to update and verify accuracy.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Assisted customers with setting up payment plans when necessary.
  • Followed up on unpaid claims with insurance companies as needed.
  • Answered telephone calls from customers inquiring about their bills.
  • Answered customer questions to maintain high satisfaction levels.

Bartender/Server

Papa Joe's Bar
Westland, MI
04.2008 - 01.2011
  • Followed state laws related to serving alcohol responsibly.
  • Balanced cash drawer at shift end maintaining accuracy.
  • Set up stock room for efficient retrieval and replenishment of bar supplies.
  • Delivered top-notch customer service, enhancing satisfaction.
  • Provided a variety of alcoholic beverages to clients.
  • Handled multiple tasks effectively in a high-speed environment.
  • Boosted overall sales figures by recommending premium products.
  • Developed good working relationships with fellow employees through effective communication.
  • Welcomed repeat visitors by name.
  • Maintained cleanliness of bar area.
  • Engaged customers in friendly conversations enhancing their bar experience.
  • Coordinated alternative transportation for impaired patrons.
  • Maintained precise bar tabs.
  • Worked alongside security team to ensure customers were escorted out when needed.

Personal Care Provider

Private Homecare
Westland, MI
06.2008 - 04.2010
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Analyzed outcomes of therapies delivered by medical staff.
  • Assisted with meal planning to meet nutritional plans.
  • Executed routine cleaning activities like vacuuming, dusting, handling laundry and changing bed linens to keep client areas orderly.
  • Ensured a clean and organized environment for client satisfaction and safety.
  • Helped clients prepare meals, shop for groceries and arrange transportation to medical appointments.
  • Engaged clients in daily conversations about their experiences and concerns.
  • Delivered continuous, empathetic patient care to all clients.
  • Managed urgent scenarios efficiently through established procedures.
  • Promoted resident engagement in everyday tasks to boost personal pride.
  • Examined and treated patient lacerations, contusions, and various physical symptoms.
  • Encouraged positive behavior through verbal praise and positive reinforcement techniques.
  • Monitored patients for shifts in physical, emotional, mental or behavioral conditions and injuries.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Built strong and trusting rapport with clients and loved ones.
  • Monitored vital signs such as temperature, pulse rate and blood pressure when required.
  • Educated family members on how best to provide care for their loved one at home.
  • Assisted clients with eating as needed.
  • Handled emergency situations like falls and seizures in accordance with prescribed protocols.
  • Improved patient outlook and daily living through compassionate care.
  • Coordinated and executed routine errands.

Cashier/Wait Staff Member

National Coney Island
Romulus, MI
02.2008 - 04.2008
  • Answered phone calls to assist customers with questions and orders.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Maintained work area and kept cash drawer organized.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Processed customer orders efficiently.
  • Provided friendly greetings to visitors.
  • Distributed prepared meals directly to customers.

Drug GM Associate

Kroger
Livonia, MI
04.2003 - 02.2008
  • Ensured adherence to company policies and government regulations.
  • Organized shelves, racks, cases, bins, and drawers according to product code.
  • Inspected items for breakages before stocking on shelves.
  • Replenished items to maintain stock availability.
  • Communicated with other departments regarding stock levels of items in the store.
  • Handled and resolved routine customer concerns and guided customers in finding products.
  • Reported inventory discrepancies to supervisor immediately.
  • Relocated and reassembled shelves, racks, displays to enhance product visibility.
  • Organized shelf and display products in line with corporate standards.
  • Helped with unloading tasks for delivery trucks when required.
  • Assembled product exhibits strategically across sales area.
  • Utilized forklift and pallet jack for heavy load transportation.
  • Generated precise labels for shipping.
  • Managed regular lifting of materials with different weights.
  • Applied price tags on products based on official pricing guides.
  • Inspected stock regularly for signs of wear or expiration.
  • Demonstrated great teamwork skills with staff members.
  • Conducted routine stockroom cleaning, including sweeping floors and managing waste.

Education

Some College (No Degree) - Nursing

Schoolcraft College
Livonia, MI

Skills

  • Friendly, positive attitude
  • Time management
  • Task prioritization
  • Organizational skills
  • Exceptional customer service
  • Patient care
  • Hospice care
  • Medication administration
  • Customer service

Timeline

Bartender/Server

Luigi's Trattoria Pizzeria
07.2022 - Current

Personal Care Provider

Private Homecare
02.2022 - Current

Bartender/Server

Buddy's Pizza
07.2021 - 07.2022

Manager

Wess Crete LLC
03.2018 - Current

Bartender/Server

SuperNatural Brewing
12.2017 - 07.2018

Personal Caregiver

Private Homecare
02.2016 - 04.2018

Medical Billing Clerk

BTI INC
10.2015 - 09.2017

Bartender/Server

Outback Steakhouse
12.2014 - 03.2018

Personal Care Provider

Private Homecare
06.2008 - 04.2010

Bartender/Server

Papa Joe's Bar
04.2008 - 01.2011

Cashier/Wait Staff Member

National Coney Island
02.2008 - 04.2008

Drug GM Associate

Kroger
04.2003 - 02.2008

Some College (No Degree) - Nursing

Schoolcraft College
Alicia McClellan