Organized, hardworking employee with customer service, multitasking, and time management abilities. Experienced in fast-paced environments and adaptable to last-minute changes and thrives under pressure.
Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
22
22
years of professional experience
Work History
Bartender/Server
Luigi's Trattoria Pizzeria
Livonia , MI
07.2022 - Current
Greeted guests with friendliness and professionalism.
Effectively multitasked within fast-paced environment.
Remained calm and poised during busy periods, promoting great customer service to guests.
Developed good working relationships with fellow employees through effective communication.
Adhered to state regulations regarding serving alcohol responsibly.
Operated the cash register and Point of Sale (POS) system for transactions, made proper change for cash transactions, and processed payments accurately and efficiently.
Neatly sliced and pitted fruit for garnishing drinks.
Poured wine, beer and cocktails for patrons.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
Executed beginning and end-of-day responsibilities, prioritizing supply restocking.
Manager
Wess Crete LLC
Livonia, MI
03.2018 - Current
Led hiring processes to educate new employees about company initiatives.
Organized required inspections to obtain certifications from local authorities.
Kept detailed progress records to hit strict deadlines and adjust plans.
Maintained accurate records related to projects including daily logs, scheduling job bids, inspection reports.
Recruited and hired workers, in addition to supervising and monitoring performance.
Developed worker schedules and processed weekly payroll.
Ensured timely completion of tasks before deadlines.
Personal Care Provider
Private Homecare
Livonia, MI
02.2022 - Current
Assisted clients in adapting to new lifestyles during recovery periods.
Supported patients in performing ROM exercises, boosting their strength.
Supported clients in maintaining hygiene and physical well-being.
Assisted with meal planning to meet nutritional plans.
Maintained orderliness and cleanliness of environment, contributing to client happiness and safety.
Helped clients prepare meals, shop for groceries and arrange transportation to medical appointments.
Coordinated services with other healthcare providers such as physical therapists and doctors.
Coordinated appointment follow-ups with medical providers on behalf of clients.
Ensured safe transfer of individuals from beds to assistive devices.
Assisted in preventing sedentary behavior.
Provided companionship by talking to clients about their day-to-day experiences and concerns.
Supervised medication administration and noted changes in condition.
Encouraged residents to participate in activities of daily living to enhance personal dignity.
Assessed and treated patient wounds, bruises, and physical symptoms.
Encouraged positive behavior through verbal praise and positive reinforcement techniques.
Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
Checked essential indicators such as temperature, pulse rate, and blood pressure during necessary situations.
Transported clients to grocery stores, medical appointments, and various errands.
Laundered clothing and bedding to prevent infection.
Managed distribution of oral medications in accordance with dosage instructions.
Improved patient outlook and daily living through compassionate care.
Bartender/Server
Buddy's Pizza
Livonia, MI
07.2021 - 07.2022
Greeted customers and provided excellent customer service.
Worked effectively in team environments to make the workplace more productive.
Assisted with customer requests and answered questions to improve satisfaction.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Consistently stayed informed about updated menu items, daily specials, and ongoing promotions.
Ensured a positive dining experience by promptly offering necessary extras.
Followed health safety guidelines when preparing and serving food products.
Trained incoming servers on company protocols and procedures.
Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Bartender/Server
SuperNatural Brewing
Livonia, MI
12.2017 - 07.2018
Greeted customers and provided excellent customer service.
Adhered to state regulations regarding serving alcohol responsibly.
Checked identification of guests to verify age requirements for alcohol purchase.
Effectively multitasked within fast-paced environment.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Provided drink suggestions to customers based on their preferences.
Upsold customers from shelf to premium brands to help boost sales.
Remained calm and poised during busy periods, promoting great customer service to guests.
Processed payments accurately and efficiently with POS system.
Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
Resolved customer complaints in a professional manner.
Managed accurate bar tabs and processed cash and credit card transactions.
Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
Personal Caregiver
Private Homecare
Westland, MI
02.2016 - 04.2018
Boosted patient spirits via empathetic treatment.
Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
Supported bathing, dressing and personal care needs.
Drove clients to shop for groceries, attend doctor appointments and run errands.
Prepared meals according to prescribed diets while monitoring fluid intake and output levels.
Followed care plan and directions to administer medications.
Planned and prepared nutritious meals and snacks to meet diabetic diets.
Educated family members about caring for their loved one at home.
Monitored vital signs to track and maintain patient well-being.
Oversaw accurate distribution of oral medications, complying with dosing and schedule guidelines.
Assisted clients with bed and wheelchair transfers.
Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
Provided emotional support to clients and families during difficult times.
Communicated concerns to nurse supervisor for enhanced care.
Implemented strategies to provide relief during pain episodes.
Performed light housekeeping duties such as changing bed linens and vacuuming floors.
Bartender/Server
Outback Steakhouse
Livonia, MI
12.2014 - 03.2018
Followed regulations on alcohol service responsibility.
Engaged in continuous learning to remain current with product developments.
Greeted customers and provided excellent customer service.
Checked identification of guests to verify age requirements for alcohol purchase.
Demonstrated effective multitasking in high-pressure setting.
Performed opening and closing duties including restocking supplies.
Handled customer issues with professionalism.
Maintained a clean environment by addressing spills and broken glass promptly.
Assisted with customer requests and answered questions to improve satisfaction.
Medical Billing Clerk
BTI INC
Farmington Hills, MI
10.2015 - 09.2017
Submitted claims to insurance companies.
Mediated disputes related to billing inconsistencies between insurers and patients.
Monitored past due accounts and pursued collections on outstanding invoices.
Submitted appeals through provider portals.
Enforced compliance with organizational policies and federal requirements regarding confidentiality.
Maintained accurate records of all billing activities performed.
Reviewed engine assigned codes and modifiers to update and verify accuracy.
Applied HIPAA privacy and security regulations while handling patient information.
Assisted customers with setting up payment plans when necessary.
Followed up on unpaid claims with insurance companies as needed.
Answered telephone calls from customers inquiring about their bills.
Answered customer questions to maintain high satisfaction levels.
Bartender/Server
Papa Joe's Bar
Westland, MI
04.2008 - 01.2011
Followed state laws related to serving alcohol responsibly.
Balanced cash drawer at shift end maintaining accuracy.
Set up stock room for efficient retrieval and replenishment of bar supplies.