Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alicia McCollum

Washington

Summary

Dedicated custodian with a proven track record at Best Kept Buildings, skilled in cleaning and sanitizing while ensuring a safe environment. Known for attention to detail and strong teamwork, I effectively handled emergencies and maintained high cleanliness standards, contributing to a positive atmosphere for all facility users.

Experienced with maintaining cleanliness and safety in educational environments. Utilizes effective cleaning techniques and efficient time management to ensure well-maintained facility. Knowledge of operating and maintaining cleaning equipment for optimal performance.

Diligent with proven history of maintaining clean and safe environments in school settings. Successfully addressed various custodial tasks, contributing to positive school atmosphere. Demonstrated effective problem-solving and time management skills to ensure optimal operational efficiency.

Overview

20
20
years of professional experience

Work History

Custodian

Best Kept Buildings
04.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Paid attention to detail while completing assignments.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
  • Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
  • Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
  • Checked in and stocked inventory throughout facility.
  • Reported damages and hazardous conditions to management for further action.
  • Supported event setup and tear-down, contributing to successful school functions.
  • Moved furniture for cleaning and set up for special events.
  • Kept building spaces premises clean inside and outside.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.

Custodian

Dc Housing Authority
09.2021 - 03.2022
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Moved furniture for cleaning and set up for special events.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Collaborated with other custodial staff to complete larger projects efficiently and effectively.
  • Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
  • Reported damages and hazardous conditions to management for further action.
  • Reduced waste through efficient use of cleaning supplies and equipment.
  • Cleaned equipment and machinery to maintain in optimum working condition.
  • Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.

Custodian

Absolute Cleaning Services
06.2014 - 12.2017
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Promoted a healthy learning environment by disinfecting classrooms, restrooms, and common areas on a consistent schedule.
  • Completed specialized deep-cleaning projects during summer breaks to prepare the facility for the upcoming academic year.
  • Assisted with minor maintenance tasks such as changing light bulbs, repairing fixtures, and painting walls to keep the facility in good condition.
  • Collaborated with faculty and staff to address specific cleaning requests or concerns in their respective areas.
  • Checked in and stocked inventory throughout facility.
  • Moved furniture for cleaning and set up for special events.
  • Maintained positive relationships with coworkers by providing support in their tasks and sharing knowledge about best practices in custodial work.
  • Completed routine floor stripping, sealing, and finishing.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.

Delivery Driver

Domino's Pizza
02.2006 - 07.2008
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Improved customer satisfaction by consistently delivering orders on time and with accuracy.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
  • Processed payments by accepting cash, checks and credit and debit card payments.
  • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
  • Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
  • Utilized strong organizational skills to efficiently manage multiple deliveries per shift without compromising quality or timeliness of service.
  • Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
  • Provided exceptional customer service through courteous interactions and professional communication while handling transactions.
  • Maintained a professional appearance, ensuring that personal grooming and uniform standards were in compliance with company policies.
  • Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.

Security Officer

S&W
08.2006 - 11.2007
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Directed guests around building and answered accessibility questions.
  • Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
  • Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.

Security Officer

American Protection Security Services
09.2005 - 04.2006
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Directed guests around building and answered accessibility questions.
  • Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
  • Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises.
  • Enhanced safety by conducting thorough and regular patrols of the premises.
  • Monitored alarm systems to detect any unauthorized entries into protected areas.
  • Assisted in reducing workplace violence by recognizing potential threats and coordinating appropriate responses.
  • Ensured secure access to facilities by verifying identification and implementing visitor protocols.
  • Maintained detailed reports of daily activities, incidents, and irregularities for management review.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
  • Patrolled commercial property and associated parking garage.
  • Supported emergency response efforts by collaborating with local law enforcement agencies during critical situations.
  • Enhanced overall security awareness among staff through informative presentations on personal safety measures.

Education

High School Diploma -

Goodwill Excel Center
1201 Maryland Ave SW Washington DC
07-2025

Skills

  • Cleaning and sanitizing
  • Work independently
  • Responsible and dependable
  • Customer service
  • Attention to detail
  • Problem-solving
  • Time management
  • Team collaboration
  • Skilled housekeeper
  • Groundskeeping
  • Maintenance
  • Room setup and breakdown

Timeline

Custodian

Best Kept Buildings
04.2022 - Current

Custodian

Dc Housing Authority
09.2021 - 03.2022

Custodian

Absolute Cleaning Services
06.2014 - 12.2017

Security Officer

S&W
08.2006 - 11.2007

Delivery Driver

Domino's Pizza
02.2006 - 07.2008

Security Officer

American Protection Security Services
09.2005 - 04.2006

High School Diploma -

Goodwill Excel Center

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