Alicia McCombs
Dayton,OH
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Cassano's Pizza
Kettering, OH
10.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected and analyzed customer information to prepare product or service reports.
- Recorded account information to open new customer accounts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Shift Manager
Dollar General
Bellbrook, OH
02.2020 - 09.2020
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Trained back-up associates and led crew members in managing operations of storefront.
- Cooperated with coworkers to improve customer experience and manage storefront.
Project Manager
Rapid Facilities Services LLC
Dayton, OH
09.2012 - 02.2016
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Met project deadlines without sacrificing build quality or workplace safety.
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Developed and initiated projects, managed costs and monitored performance.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Identified plans and resources required to meet project goals and objectives.
Education
High School Diploma -
Wayne High School
Huber HeightsChemical Dependency Counselor Assistant I - Addiction & Recovery
Sinclair Community College
Dayton, OH03.2022
Skills
- Customer Account Management
- Data Entry and Maintenance
- Customer Retention Strategies
- Courteous with Strong Service Mindset
- Call Documentation
- Understanding Customer Needs
- POS Systems and Ordering Platforms
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Issue and Complaint Resolution
- Order and Refund Processing
- Efficient and Detail-Oriented
- Responding to Difficult Customers
Timeline
Customer Service Representative
Cassano's Pizza
10.2021 - Current
Shift Manager
Dollar General
02.2020 - 09.2020
Project Manager
Rapid Facilities Services LLC
09.2012 - 02.2016
High School Diploma -
Wayne High School
Chemical Dependency Counselor Assistant I - Addiction & Recovery
Sinclair Community College
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