ALICIA MCCOY
Patient Services Specialist
Cheraw,SC
Summary
Customer service oriented Patient Service Representative/Front Desk Receptionist skilled with greeting patients, scheduling appointments and preparing patient charts.
Overview
22
22
years of professional experience
Work History
Patient Service Specialist
Atrium Health
Charlotte, NC
10.2018 - 02.2022
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Entered patient demographic and insurance data into electronic medical record system.
- Built and maintained positive working relationships with patients and staff.
- Verified insurance eligibility and coverage for patients.
- Balanced deposits and credit card payments each day.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Responded to inquiries by directing calls to appropriate personnel.
- Provided excellent customer service to patients and medical staff.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Patient Service Representative
Carolina Bone and Joint
Charlotte, NC
08.2005 - 04.2018
- Patient Registration,appointment scheduling,payment posting,insurance verification, Electronic medical records,end of day closing,answering phones and various other front desk duties.
- Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
- Identified process improvements in the day-to-day functioning of the department.
- Self-directed with astute judgment skills. High level of personal accountability.
Patient Service Representative
Charlotte Radiology
Charlotte, NC
03.2000 - 01.2005
- Patient registration,payment posting,appointment scheduling,end of day closing, greeting patients,answering phones and various other front desk duties.
- Self-directed with astute judgment skills. High level of personal accountability.
Education
Medical Front Office/Reimbursement
Tech Skills
Charlotte, NC2005
Skills
- Patient/family focused
- Strategic decision making
- Independent judgment and decision making
- Insurance Information Collection
Additional Information
Three references and letter of recommendation available upon request.
Timeline
Patient Service Specialist
Atrium Health
10.2018 - 02.2022
Patient Service Representative
Carolina Bone and Joint
08.2005 - 04.2018
Patient Service Representative
Charlotte Radiology
03.2000 - 01.2005
Medical Front Office/Reimbursement
Tech Skills