Alicia Mccutcheon
Madison
Summary
Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Production Control Technician
BASF
Madison, AL
12.2023 - Current
- Administration operations working with supervisors, team leads, operators and engineers to control production lines and materials
- Using office machines and various software applications like SAP, Microsoft Word, Microsoft Office, Excel, Gmail, CIMS, 20/20 data entry, tracking sheet data, Adobe Creative Suite, Tableau, BlueSheet, BOM, SucessFactor, TrainTracks, and other systems based on needs.
- Communicated with customers and sales representatives to determine service and scheduling needs
- Troubleshot complex mechanical problems and identified solutions to restore operations
- Maintained stock of parts to decrease downtime on waiting for necessary parts
- Computed cost estimates for labor and materials
- Troubleshot various hardware and software issues to determine root cause of problems
- Verified product performance in line with defined criteria
- Committed to delivering excellent customer service while working in a fast-paced environment
- Focused on learning new skills and staying updated with industry changes
- Using computer systems: Microsoft Word, Microsoft Office, Microsoft Edge, Excel, SAP, CIMS, PeoplesNet, etc
- Answering calls, having problem-solving skills, negotiating skills, and data entry experience
- Mentored and coached team members to ensure successful performance
- Delegated tasks to team members according to project requirements and employee strengths
- Suggested changes to standard operational and working practices, providing leadership needed to develop and implement continuous improvements
Team Leader
Kelly Services/BASF
Madison, AL
02.2023 - 12.2023
- Partner with BASF ECMS to fill open positions within the company with qualified employees to ensure production goals.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Negotiated with suppliers to secure cost-effective resources, positively impacting project budgets.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Work with payroll systems including: Excel, Micro Soft Office, Micro Soft Word, Word Processing, TrainTracks, Bullhorn, SAP, SucessFactors, BOM, Tableau, CIMS, BlueSheet, etc.
Branch Manager
Tower Loan
Trussville, AL
12.2018 - 11.2022
- Facilitated regular meetings with the team to discuss progress towards goals and identify areas for improvement
- Assisted in the recruitment and onboarding of new team members
- Managed resources optimally while keeping costs under control in order to maximize profits
- Managing resources and staff, developing and attaining sales goals, delivering exceptional customer service, and growing the location's revenues
- Using computer systems: Microsoft Word, Microsoft Office, Microsoft Edge, Excel, Credit Applications, Credit Reports, Insurance sales systems, etc.
- Answering calls, having problem-solving skills, negotiating skills, and data entry experience
- Maintained high level of employee morale to minimize turnover and maximize customer satisfaction
- Reviewed employee job performance and contribution during performance appraisal
- Facilitated conflict resolution between customers and staff members, improving the branch's reputation for quality service
- Developed strong working relationships with key stakeholders across departments within the organization
- Coordinated promotional events designed to attract new customers into the branch network
- Collaborated with IT personnel to troubleshoot technical issues related to branch systems
- Generated detailed reports on transaction activity for senior management review
- Approved, rejected and coordinated approval and rejection of lines of credit and commercial, real estate and personal loans
- Submitted delinquent accounts to attorneys and outside agencies for collection
- Examined, evaluated and process loan applications
- Certified in insurance sales, retail, personal loans, mortgage applications, and credit evaluations.
Customer Service Associate
Lowe's Home Improvement Company
Florence, AL
07.2010 - 05.2014
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Implemented new CRM system to better track customer interactions and outcomes.
- Trained new associates in customer service protocols, elevating overall team's performance.
- Fostered positive team environment, contributing to higher staff retention rates.
- Collaborated with product team to communicate customer feedback, leading to improved product offerings.
- Investigated and resolved accounting, service and delivery concerns.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Shipping Clerk/Team Leader
Hillshire Farms/ Saralee Corp.
Florence, AL
07.2010 - 05.2014
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Review insurance policy terms to determine whether a particular loss is covered by insurance
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
- Approve or disapprove credit card applications based on credit score reports
- Greet customers
- Establish standards for personnel performance and customer service
- Count money and make bank deposits
- Use computer systems related to job functions
- Operates forklift trucks or hand trucks to convey, move or hoist materials to proper departments or areas
- Performs manual and clerical work to receive, store, record, distribute, issue, inventory, identify, sort, count, kit assemble, package, ship, order and requisition material, supplies, parts assemblies, equipment and tools
- Maintains adequate stock on hand as needs and requirements determine
- Uses and operates records systems and equipment
- Orders tools, parts, prints, specifications and material to support shop operations
- Expedites the supply of needed items by liaison, coordination and follow up with others
- Prepares and maintains regular and requested reports, charts, graphs and status of work operations information
- Recognizes, identifies and reports critical supply problems and take or recommend corrective action
- Prepares forms, records and reports advising supervision of parts, material and tool shortages
- Advises supervisors of problems and general overall status of material and parts moving through the shop from receiving to shipping
Education
Graduate Certificate - Business Management
Tower Loan University
Mississippi01-2022
Bachelor's - Business Administration
Strayer University
Huntsville, AL09-2021
Associate of Arts - Business Administration
Strayer University
Huntsville, AL09-2019
Student -
Delgado Community College
New Orleans, LA06.2018
Skills
- Effective Communication
- Proficient in Microsoft Office
- Inventory Management
- Customer Service Leadership
- Order Processing
- Financial Planning
- Collaborative Negotiation Skills
- Operational Strategy Knowledge
- Customer Engagement
- Advanced Computer Proficiency
Accomplishments
- Supervised team of 42 staff members.
- Office of the month over 13 times in 2years.
- Lowest Net Loss Award
- Reduced department operating costs by 6% in 7 months.
- Increased company revenue by $2-3million by negotiating, adding retail sales, and making smart loan decisions.
Certification
- Certification of Business Management Concepts, 01/01/18, The basic of Business Management Concepts in the workplace
- Forklift Certification, 01/01/23
Timeline
Production Control Technician
BASF
12.2023 - Current
Team Leader
Kelly Services/BASF
02.2023 - 12.2023
Branch Manager
Tower Loan
12.2018 - 11.2022
Customer Service Associate
Lowe's Home Improvement Company
07.2010 - 05.2014
Shipping Clerk/Team Leader
Hillshire Farms/ Saralee Corp.
07.2010 - 05.2014
Graduate Certificate - Business Management
Tower Loan University
Bachelor's - Business Administration
Strayer University
Associate of Arts - Business Administration
Strayer University
Student -
Delgado Community College
Similar Profiles
Seth TunebergSeth Tuneberg
Plant Operator at BASFPlant Operator at BASF
Kenneth White Jr.Kenneth White Jr.
Quality Supervisor at BASFQuality Supervisor at BASF
Austin LouqueAustin Louque
LLM Application Developer at BASFLLM Application Developer at BASF