Alicia McGrath
Assinging Specialist
Atwater,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
ASSIGNING SPECIALIST
CLASS VALUATION
REMOTE , MI
11.2021 - Current
- Review mortgage files for accuracy and completeness
- Followed all company policies and procedures to deliver quality work.
- Audit appraisal files
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assigned files t appraises with best fee and turn time o fit clients needs.
- Reviewed appraisal bids and submitted to client for approval.
- Appraiser relations
- Delivered services to customer locations within specific timeframes
- Collaborated with team members to achieve target results
Inventory Auditor
RGIS
Merced , CA
12.2017 - 10.2019
- Inspected all goods for quality and quantity.
- Counted all physical inventory and generated department audit reports.
- Coordinated, managed and implemented projects for auditor and examiner evaluations.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Reviewed daily sales reports and located discrepancies in data
Customer Service Representative/Front Desk Receptionist
SWEEPERS R US
Merced , CA
11.2011 - 04.2019
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Performed wide-ranging administrative, financial and service-related functions..
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Controlled access for authorized vendors to provide services within units to building.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Coordinator
Directory Distributing Associates
Merced , CA
05.2004 - 11.2011
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Trained new employees on proper protocols and customer service standards.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Managed filing systems for electronic and hard copy documents to keep organized records..
- Entered and maintained departmental records in company database.
- Drove workflow improvements by streamlining processes.
- Interacted with customers by phone, email or in-person to provide information.
- Completed bi-weekly payroll for 64 employees.
- Maintained master schedule and set up appointments.
Education
High School Diploma -
Atwater High School
05.1990
Skills
- Courteous with Strong Service Mindset
- De-escalation Techniques
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
- Creative Problem Solving
- Proactive Self-Starter
- Time Management
- Professional telephone demeanor
- Staff Management
- Operations management
- Verbal and written communication
- Good listening skills
- Excellent multi-tasking ability
- Scheduling
Timeline
ASSIGNING SPECIALIST
CLASS VALUATION
11.2021 - Current
Inventory Auditor
RGIS
12.2017 - 10.2019
Customer Service Representative/Front Desk Receptionist
SWEEPERS R US
11.2011 - 04.2019
Coordinator
Directory Distributing Associates
05.2004 - 11.2011
High School Diploma -
Atwater High School
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