Alicia McIntyre

Operated as the sole clinical authority for a 160-bed long-term care and rehabilitation facility during weekend shifts, managing staff, patient care, and emergencies with minimal support while ensuring safe, high-quality resident care across all units.

• Supervised and coordinated care for 10+ LPNs and 18+ CNAs per shift, maintaining workflow efficiency, delegation, and patient safety
• Directed and supervised all clinical operations across multiple units, ensuring safe, evidence-based care for up to 160 residents per shift and full compliance with state and facility regulations
• Managed staffing challenges in real time, addressing call-offs and reallocating resources to maintain safe coverage
• Conducted comprehensive resident assessments and initiated timely interventions for changes in condition, including provider notification and escalation of care
• Oversaw medication administration and treatment delivery, ensuring accuracy, compliance, and adherence to regulatory standards
• Acted as primary decision-maker for clinical, operational, and emergency situations, including coordination with EMS and external agencies
• Led incident and accident investigations, implementing corrective actions to reduce risk and improve resident safety outcomes
• Ensured continuity of care through effective shift reporting, clinical rounding, and oversight of care plan implementation
• Facilitated effective shift-to-shift communication, ensuring continuity of care through detailed reporting and clinical rounding
• Addressed resident, family, and visitor concerns professionally, promoting a safe and patient-centered care environment
• Enforced infection control protocols, HIPAA compliance, and facility policies to maintain safety and regulatory standards
• Supported and mentored nursing staff, reinforcing clinical competencies, policy adherence, and team collaboration
• Contributed to Quality Assurance and Performance Improvement (QAPI) initiatives to enhance care quality and operational outcomes
• Collaborated with the Director of Nursing and interdisciplinary teams on care reviews and QAPI initiatives to improve pressure injury and fall prevention metrics.
• Promoted a culture of teamwork, conflict resolution, and high performance among staff members

• Delivered direct nursing care in a skilled nursing and sub-acute rehabilitation setting, managing complex patient needs including post-acute, chronic, and geriatric conditions
• Administered medications and treatments with a strong focus on safety, accuracy, and adherence to physician orders
• Monitored residents for changes in condition, promptly reporting and escalating concerns to RN/medical providers to ensure timely intervention
• Collaborated with interdisciplinary teams to implement and update individualized care plans
• Provided wound care, infection control management, and support for residents with advanced medical needs
• Maintained accurate and timely documentation in compliance with regulatory and facility standards
• Built strong therapeutic relationships with residents and families, promoting comfort, trust, and patient-centered care
• Prioritized and managed multiple patient assignments in a fast-paced environment, demonstrating strong time management and clinical judgment
• Recognized for strong clinical judgment and leadership potential, contributing to advancement into a supervisory role

• Supervised operational activities for multiple homeowner associations, focusing on budget adherence and community satisfaction.
• Oversaw coordination of vendors and staff for maintenance projects aimed at optimizing operational workflows.
• Implemented strategies for conflict resolution and promoted transparency in communication to elevate resident satisfaction.
• Managed budget preparation and expense tracking processes to ensure financial stability and proper allocation of funds across multiple associations.
• Led regular meetings with homeowners, addressing concerns and providing updates on community initiatives.
• Coordinated vendor contracts and service agreements to optimize service delivery and cost efficiency.
• Developed and maintained strong relationships with vendors, resulting in cost-effective services for the associations.
• Increased compliance with association rules by conducting regular inspections and enforcing regulations fairly.
• Reduced delinquency rates by implementing effective collection procedures while maintaining open lines of communication with homeowners facing financial difficulties.
• Prepared comprehensive financial reports for board review, ensuring transparency in budgeting decisions and fiscal health of each association managed.

• Executed month-end reconciliations and validated financial statements for compliance and accuracy.
• Administered financial oversight for various properties and conducted training sessions for staff on software transition processes.
• Managed and executed monthly financial closings, guaranteeing accuracy in financial reports.
• Conducted thorough analysis of financial statements to maintain compliance with established regulatory frameworks and internal guidelines.
• Oversaw collection efforts for journal entries, ensuring accurate reconciliations and timely payroll processing.
• Executed banking reconciliations and compiled monthly balance sheet statements to ensure financial accuracy.
• Prepared and presented financial statements on a monthly and quarterly basis to facilitate informed decision-making.
• Performed detailed account reconciliations and adjustments to ensure integrity of financial reporting.
• Executed timely financial reporting by meticulously preparing and analyzing monthly, quarterly, and annual reports.
• Acted as corporate liaison to support and resolve operational challenges associated with Property Boss and Yardi Voyager.
• Generated comprehensive financial and operational reports for operations manager and vice president on a consistent basis.