Alicia McLaws
Mesa,AZ
Summary
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Preschool Instructional Assistant
Mesa Public Schools
Mesa, AZ
09.2023 - 11.2023
- Provided individual and small group instruction to students with disabilities in the areas of reading, math, and writing.
- Organized instructional materials and activities for special education classrooms.
- Conducted assessments of student skills to identify needs and develop instructional plans.
- Participated in IEP meetings, parent conferences, and other meetings as needed.
- Implemented behavior management strategies designed by the teacher or behavioral specialist.
Special Education Paraprofessional
Mesa Public Schools
Mesa, AZ
08.2022 - 03.2023
- Supported students with personalized accommodations, extra assistance and educational assessments.
- Collaborated with teacher to develop personalized and successful learning strategies.
- Escorted students to restroom cafeteria, outside to playground and on field trips.
- Advised instructor on student behavior or issues requiring immediate attention.
- Worked in tandem with teacher to develop customized classroom environment conducive to students' needs.
- Communicated affirmatively and promoted positive attitudes with every student.
- Met one-on-one with autism students and implemented targeted behavioral plans.
- Improved behavior with modification and positive reinforcement techniques.
- Consulted with teachers regarding student progress, IEP adjustments and classroom needs.
- Motivated students using feedback and encouragement.
- Assisted neurodiverse students with classwork and activity preparation.
Project Coordinator
APEX Sign Group
San Antonio, TX
06.2021 - 05.2022
- Assessed, monitored and reported on work progression.
- Prioritized needs and delegated assignments to simultaneously handle multiple projects.
- Liaised between departments, vendors and clients to monitor project expenses.
- Produced status reports for customers and senior management.
Paraprofessional
Mesa Public Schools
Mesa, AZ
09.2018 - 05.2021
- Supported students throughout academic instruction and assignments.
- Supplied one-on-one attention to each student during group activities.
- Assisted children at stations during small-group learning periods.
- Graded assignments and tests and documented results into filing systems.
- Monitored computer usage and assisted students with hardware and software issues.
Customer Service Manager
WalMart
Mesa, AZ
03.2013 - 09.2018
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Evaluated employee job performance and motivated staff to improve productivity.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Education
High School Diploma -
Apache Junction High School
Apache Junction, AZ05.2003
Skills
- Call Documentation
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Creative Problem Solving
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Customer Account Management
- Issue and Complaint Resolution
- Needs Assessment
- Verbal and Written Communication
- Customer Service
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Remote Office Availability
Certification
- Level One Fingerprint Clearance Card, issued by the State of Arizona Department of Public Safety. Valid until 08/24/2029.
- CPR/First Aid Certification. Valid until 1/24/2025.
- Food Handlers Permit. Valid until 08/22/2026.
Timeline
Preschool Instructional Assistant
Mesa Public Schools
09.2023 - 11.2023
Special Education Paraprofessional
Mesa Public Schools
08.2022 - 03.2023
Project Coordinator
APEX Sign Group
06.2021 - 05.2022
Paraprofessional
Mesa Public Schools
09.2018 - 05.2021
Customer Service Manager
WalMart
03.2013 - 09.2018
High School Diploma -
Apache Junction High School