Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alicia Mclean

Taylor,MI

Summary

Experienced office manager with a strong background in heavy-duty repair shop operations, team supervision, and customer service. Adept at streamlining office processes, managing schedules, and supporting technicians with repair workflows. Skilled in Microsoft Office, phone etiquette, and time management. Possess OSHA 30 and CPR certification with excellent leadership, organizational, and communication abilities.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Service Advisor

Central Truck Repair Inc
02.2024 - Current
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Learned and adapted quickly to new technology and software applications.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Organized and detail-oriented with a strong work ethic.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.

Administrator

J & R Mobile Welding LLC
04.2023 - 02.2024
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Acted as first point of contact and set appointments for prospective clients.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
  • Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
  • Conducted market research for administrative tools, leading to better resource allocation.
  • Streamlined invoice processing, contributing to improved vendor relationships and financial management.
  • Developed and maintained organized filing systems, reducing retrieval time for important documents.
  • Improved client satisfaction with timely and accurate information provision.

Maintenance Technician

Meijer Distribution Center
12.2022 - 04.2023
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Followed safety protocols to minimize workplace accidents.
  • Executed tasks within time and budget constraints.
  • Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
  • Replaced worn or broken parts on machines and equipment.
  • Optimized production line performance, troubleshooting and fixing issues promptly.

Warehouse Worker

Meijer Distribution Center
09.2022 - 12.2022
  • Consistently lifted materials weighing as much as Number pounds.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
  • Maintained clean, orderly work environment free of hazards.
  • Assembled pallets and crates for secure transportation of materials.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Operated equipment while observing standard safety procedures.

Self Employed Cleaning Service

A2 Clean LLC
10.2015 - 09.2022
  • Developed strong relationships with clients, earning trust through reliability and attention to detail.
  • Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Regularly updated personal knowledge of industry best practices by staying informed about new products and methods.
  • Managed inventory of supplies and equipment, ensuring proper maintenance and cost-effective purchasing decisions.
  • Trained new employees on company policies and procedures, fostering a positive work environment built on shared knowledge and teamwork.
  • Optimized scheduling processes for improved time management that allowed for more appointments per day.
  • Fostered open communication with clients regarding expectations and feedback, leading to better overall service delivery.

Heavy Duty Repair Shop Manager

Diesels Bus and Truck Repair
05.2011 - 06.2015
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
  • Developed new promotional campaigns to attract new customers.
  • Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
  • Monitored and analyzed sales reports to identify opportunities for growth.
  • Improved staff morale through regular recognition programs, rewards incentives, open communication channels, resulting in lower employee turnover rates.
  • Coordinated staff schedules to ensure full coverage during peak hours, enhancing
  • Streamlined store operations, reducing overhead costs significantly.

Education

High school diploma or GED - Automotive Engineering

Michigan Automotive Academy
Romulus, MI
06.2005

Skills

  • Customer service
  • Health and safety
  • Invoicing
  • Customer engagement
  • POS systems
  • Budgeting and finance
  • Vendor engagement
  • Team leadership
  • Data management
  • Cost control
  • Business management
  • Performance improvements
  • Desktops, laptops, and mobile devices
  • Calendar management
  • Administrative management
  • Inventory tracking and management
  • Purchasing and planning
  • Organizational structuring
  • Service writing
  • Parts ordering
  • Scheduling
  • Service department operations
  • Preventative maintenance
  • State and local regulations
  • Labor estimating
  • Positive attitude
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability
  • Computer skills
  • MS office
  • Adaptability
  • Administration and reporting
  • Performance evaluation
  • Profit and loss management
  • Pricing strategy

Certification

  • Driver's License
  • CPR Certification
  • OSHA 30

Timeline

Service Advisor

Central Truck Repair Inc
02.2024 - Current

Administrator

J & R Mobile Welding LLC
04.2023 - 02.2024

Maintenance Technician

Meijer Distribution Center
12.2022 - 04.2023

Warehouse Worker

Meijer Distribution Center
09.2022 - 12.2022

Self Employed Cleaning Service

A2 Clean LLC
10.2015 - 09.2022

Heavy Duty Repair Shop Manager

Diesels Bus and Truck Repair
05.2011 - 06.2015

High school diploma or GED - Automotive Engineering

Michigan Automotive Academy

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