Alicia McNeil
Raleigh,NC
Summary
Seeking a position in a challenging and fast-paced environment to utilize over ten years of experience and knowledge in providing administrative support, including performing internal and external communications as well as outstanding Customer Service. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
27
27
years of professional experience
Work History
Transportation Bus Driver
Wake County Public Schools
1997.04 - Current
- Actively monitors, reviews, and corrects performance issues that involve Team Leaders as well as employees assigned to the team
- Considerable knowledge of word processing skills, specifically Microsoft Word, Excel, and Power Point
- Knowledge of record keeping and reporting techniques
- Excellent oral and written communication skills
- Excellent customer service skills
- Establish and maintain effective working relationships with school system staff, students, parents, external agencies, vendors, and the community
- Reduced accidents by consistently following traffic laws, safety procedures, and defensive driving techniques.
- Collaborated with school staff to ensure the safe transportation of students on field trips and extracurricular activities.
- Promoted a positive image for the company by maintaining a professional demeanor and appearance while interacting with passengers or other drivers on the road.
Customer Service Associate
Lowe’s Home Improvement
2016.05 - 2018.06
- Primary responsibility is to provide prompt and friendly service, by actively listening to customer concerns.
- Ensure merchandise is accurately accounted for, handled and ready for customer pickup
- Engaging in safe work practices and encouraging others to do the same
- Maintaining a store that is clean and safe place for associates and customers
- Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
- Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
Assistant Store Manager
Family Dollar
2005.08 - 2006.07
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Education
General Education Diploma -
Wake Technical Community Collage
01.2004
Skills
- Microsoft Office
- Time Management
- Personable
- Customer Service
- Critical Thinking
Timeline
Customer Service Associate
Lowe’s Home Improvement
2016.05 - 2018.06
Assistant Store Manager
Family Dollar
2005.08 - 2006.07
Transportation Bus Driver
Wake County Public Schools
1997.04 - Current
General Education Diploma -
Wake Technical Community Collage
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