Alicia McSpadden
Healthcare
Wilmer,AL
Summary
Highly communicative Medical Practice Manager with a background recommending methods to lower overhead costs and improve efficiency. Detail-oriented professional with exemplary skills in alleviating customer issues with tact and handling insurance company disputes. Promoting great leadership and decision making skills.
Overview
7
7
years of professional experience
Work History
Peptide Consultant - Certified
Forged Fitness
Mobile, AL
08.2026 - Current
- Developed tailored fitness solutions to improve client engagement and retention rates.
- Facilitated workshops and training sessions to educate clients on fitness best practices and program usage.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Conducted thorough market research and analysis, providing valuable insights for client decision making.
Clinical Manager
Mobile Bay Medical Weight Loss
Mobile, AL
05.2021 - Current
- Supervised clinical staff, ensuring adherence to best practices and regulatory compliance.
- Developed and implemented patient care protocols to enhance service delivery.
- Managed scheduling and operations for weight loss programs, optimizing resource allocation.
- Trained and mentored new clinical team members, fostering a collaborative environment.
- Collaborated with healthcare providers to integrate comprehensive treatment plans for patients.
- Streamlined administrative processes, enhancing efficiency in patient intake and record management.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Managed budgets and allocated resources effectively to ensure sufficient staffing levels and the availability of necessary equipment and supplies.
- Managed 6 employees, one doctor with various personalities and from different cultures for medium size weight loss clinic.
Front Counter Administrative, Personal Trainer
Southern Fitness Gym
Semmes, AL
04.2019 - 2021
- Balance cash handlings to secure the cash drawer.
- Implemented effective social media strategies facilitate new business and promote patronage in existing customers.
- Trained employees on general procedures, gym rules and duties.
- Reviewed stock counts and ordered items to control inventory.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Created and updated fitness programs focused on cardio, strength and conditioning.
- Improved operations through consistent hard work and dedication
- Maintained energy and enthusiasm in fast-paced environment
Education
Peptide Integration Specialist - Peptide Integration Specialist (EAPIS)
08-2026
Bachelor of Science - Healthcare Management
08-2025
Associate of Science - Healthcare Management
08-2023
Medical Administrator Assistant - Medical
12-2021
Fitness and Nutrition Certificate - Health And Fitness
2021
Skills
Clinical instruction
Clinical leadership
Training and mentoring
Staff supervision
Staff scheduling
Managerial experience
Team management
Patient records administration
Records management
HIPAA
Effective communication
Emergency situational awareness
Clinical documentation
Quality control
Procedure implementation
Healthcare administration
Inventory management
Team meetings
Clinical safety
Patient health education
Timeline
Peptide Consultant - Certified - Forged Fitness
08.2026 - Current
Clinical Manager - Mobile Bay Medical Weight Loss
05.2021 - Current
Front Counter Administrative, Personal Trainer - Southern Fitness Gym
04.2019 - 2021
Empowered Academy - Peptide Integration Specialist , Peptide Integration Specialist (EAPIS)
Penn Foster College - Bachelor of Science, Healthcare Management
Penn Foster College - Associate of Science, Healthcare Management
Penn Foster College - Medical Administrator Assistant , Medical
Penn Foster College - Fitness and Nutrition Certificate, Health And Fitness