Alicia M. Cunningham
Washington,DC
Summary
Dynamic professional with a proven track record at Soboyejo Sofidiya, excelling in client relations and problem-solving. Adept at enhancing community access and fostering team collaboration, I consistently deliver exceptional service and innovative solutions, ensuring high customer satisfaction and operational efficiency. Detail-oriented and self-motivated, I thrive in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Safe Passage Ambaasador
Soboyejo Sofidiya
Washington, District of Columbia
10.2024 - 04.2026
- Collaborated with diverse groups of youths and adults to improve community access options.
- Delivered friendly, knowledgeable service to effectively resolve problems and enhance customer satisfaction.
- Completed daily tasks with accuracy and efficiency to support organizational goals.
- Developed creative solutions that improved team dynamics and achieved better outcomes.
Support Staff
Anacostia High School
Washington, DC
09.2022 - 06.2023
- Greeted visitors and callers, addressed inquiries, and directed them to appropriate personnel based on their needs to enhance visitor experience.
- Answered telephones, provided information to callers, took messages, and transferred calls to appropriate individuals to ensure effective communication.
- Resolved student complaints and answered questions regarding policies and procedures to support student understanding and satisfaction.
- Meet with other professionals to discuss individual students' needs and progress
- Employ special educational strategies and techniques during instruction to improve the development of sensory- and perceptual-motor skills, language, cognition, and memory
Bakery
Giant Food Store
Washington, DC
06.2021 - 07.2022
- Adjusted oven temperatures and positioned items for optimal baking results
- Set time and speed controls for mixing machines, blending machines, or steam kettles so that ingredients will be mixed or cooked according to instructions
- Inspected products for quality, identifying and removing damaged or expired goods to maintain standards
- Monitored equipment compliance with health and safety regulations, performing maintenance and cleaning tasks.
- Ordered and received supplies and equipment for operational needs
Education
High School Diploma -
McKinley Senior High School
Washington, DCWashington, DC
Skills
- Client relations
- Customer Service Driven
- Public outreach
- Team collaboration
- Conflict resolution
- Situational awareness
- Problem solving
- Detail-oriented
- Time management
- Multitasking
- Self-Motivated
- Interpersonal communication
Timeline
Safe Passage Ambaasador
Soboyejo Sofidiya
10.2024 - 04.2026
Support Staff
Anacostia High School
09.2022 - 06.2023
Bakery
Giant Food Store
06.2021 - 07.2022
High School Diploma -
McKinley Senior High School