A motivated and knowledgeable and dedicated customer service professional with extensive experience in sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Hi, I’m
Alicia Meadows
Customer Service Representative
Charlotte,NC
Summary
Overview
10
years of professional experience
21
Certifications
Work History
AerotekCharlotte, NC
Escalation Complaint Specialist
08.2020 - 05.2023
Job overview
- Manage the team’s daily pipeline and provide guidance to resolve complex cases Thoroughly research, investigate and resolve team issues
- Data Entry Demonstrate superior customer service skills when resolving complaints verbally and in writing Handle call escalations and solve complex customer concerns and determine root cause origin
- Exhibit business knowledge by understanding policies and having experience in the origination and servicing system of records
- Build and maintain relationships with team members and business partners Have superior decision making skills and analytical skills while working through a complaint when identifying risk and mitigation escalations Generate reports for management review.
- Clearly communicate and provide feedback to appropriate contacts regarding identified material deficiencies or issues including identification of trends
- Analyze risks and develop solutions Represent the department and/or business unit on special projects as a subject matter expert (SME) as needed
- Worked with stakeholders to help create and revise customer complaint monitoring, manage training and enforce policies and procedures.
- Analyzed complaint data to identify root causes, trends, issues and regulatory concerns.
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
LPL Financial ServicesFort Mill, SC
Operations Specialist
12.2019 - 08.2020
Job overview
- Prepares work to be processed by gathering, sorting, organizing, and recording data, information, and documents
- Serve as a subject matter expert on operational policies and procedures and assist with information distribution regarding new accounts subject areas such as new account opening, review and acceptance of account paperwork, and account maintenance
- Have strong attention to detail, excellent customer service skills both verbal and written, and be a team player with a positive attitude
- Review and process new account documentation
- General maintenance of accounts as required
- Document quality issues, performance measures, and quality improvements for management review as required
- Provide information to assist in providing feedback to internal and external business partners.
Spectrum CenterCharlotte, NC
Billing Specialist
05.2018 - 10.2019
Job overview
- Provides basic customer support related to Charter services, including handling billing inquiries and payments
- Process customer orders in a courteous, efficient and timely manner
- Convey an image of quality, integrity and superior understanding regarding services Responsible for establishing and maintaining professional and positive relationships with customers on behalf of Charter and ensuring issues are addressed consistently with company policies and practices
- Data Entry Scheduling customers for appointments.(Tech)
Cash AmericaCharlotte, NC
Pawn Broker
07.2017 - 05.2018
Job overview
- Provided outstanding customer service skills Professional Phone skill Taking fingerprints Processing paperwork Police Paperwork Follow-up with customers Cash handling Testing jewelry Providing loans, selling and buying merchandise.
Chick-fil-ACharlotte, NC
Cashier/Customer Service
08.2016 - 02.2018
Job overview
- Handle cash, credit or check transactions with customers Ensure pricing is correct Issue change, receipts, refunds, or tickets Redeem codes and coupons Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
- Make sales referrals, cross-sell products and introduce new ones Resolve customer complaints, guide them and provide relevant information Greet customers when entering or leaving establishment
XeroxCharlotte, NC
Retention Specialist/Customer Service
08.2013 - 08.2016
Job overview
- Communicate with customers, members, and employees to increase loyalty and retain their business or service
- Processes orders
- Prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders
- Addresses complaints with the goal of increasing satisfaction and securing renewals or saves
- Work closely with the Sales, Service and Installation Team Managers to develop a resolution plan.
Education
Olympic High SchoolCharlotte, NC
High school diploma
08.2009 - 6 2013
University Overview
Skills
Responding to customer situations with sensitivityundefined
Certification
Sales (3 years)
Timeline
Escalation Complaint Specialist
Aerotek
08.2020 - 05.2023
Operations Specialist
LPL Financial Services
12.2019 - 08.2020
Billing Specialist
Spectrum Center
05.2018 - 10.2019
Pawn Broker
Cash America
07.2017 - 05.2018
Cashier/Customer Service
Chick-fil-A
08.2016 - 02.2018
Retention Specialist/Customer Service
Xerox
08.2013 - 08.2016
Olympic High School
High school diploma
08.2009 - 6 2013