Alicia Mejia
Bronx
Summary
Focused on delivering comprehensive support to meet diverse patient needs. Flexible with adaptable approach to meeting challenges in healthcare service delivery. History of helping staff and volunteers support individuals using advanced knowledge of medical services and patients' rights. Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Frequently praised as hardworking by my peers. Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
9
9
years of professional experience
Work History
Receptionist Practice Associate
Columbia primary care
08.2022 - Current
- Participated in ongoing training to enhance own job skills and knowledge.
- Met deadlines while maintaining high-quality deliverables.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Assisted with new hire orientation and employee training.
- Responded quickly to meet customer needs and resolve problems.
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
- Answered questions about organization and provided callers with address, directions and other information.
- Displayed pleasant and professional voice and demeanor, positively representing organization.
- Used proper telephone etiquette, answered calls and caller questions and transferred to proper extensions.
- Checked patient's in/out and directed or escorted to appropriate departments and personnel.
- Sorted incoming mail and placed in department bins or distributed to personnel.
- Documented and communicated actions and continuing needs to support continuity among work teams.
- Resolved customer problems and complaints.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Handled assignments independently with good judgement and critical thinking skills.
- Oversaw inventory management, ensuring adequate supplies were available while minimizing waste and controlling costs.
Patient Advocate
Clearchoice
02.2024 - 07.2024
- Advised patients on available services and community resources, based on current information.
- Communicated with physicians and medical providers to clarify and facilitate clinical requests.
- Built and maintained strong team relationships, fostering positive work environment.
- Verified patient demographic information and updated it in electronic health records.
- Monitored waiting areas for cleanliness and addressed any issues promptly.
- Greeted patients and visitors in professional, friendly manner upon arrival.
- Ensured compliance with hospital policies regarding patient registration and data entry accuracy.
- Answered incoming phone calls and provided assistance to callers with questions or concerns.
- Followed up on outstanding balances due from patients in accordance with established procedures.
- Received and prioritized calls, faxes and patient requests, routing information promptly to relevant recipients.
- Escalated complex situations or complaints to management for resolution as appropriate.
- Contributed ideas and actions to continuously improve patient access-related processes.
- Managed daily workload efficiently while prioritizing tasks according to urgency levels.
- Advocated for patient needs based on feedback from rounds with patients and family members.
Front desk specialist
Kez Med Medical Pc
04.2018 - 03.2020
- Screened incoming phone calls, taking messages or forwarding to appropriate staff.
- Responded to emergencies, helping patients in distress and identifying support resources.
- Followed infection control procedures to prevent germs.
- Maintained medical records, technical library and correspondence files.
- Generated online insurance referrals for specific insurance claims.
- Verified insurance daily.
- Assorted office incoming email and faxes daily.
- Assisted with urgent needs for outreach scheduling.
- Scheduled/rescheduled patients.
- Obtained authorizations for procedures ordered by physician according to practice policy.
- Answered questions from patients regarding their accounts or services provided at the practice.
- Communicated effectively with internal departments regarding changes in policies and procedures that affect daily operations.
- Developed and maintained effective working relationships with physicians, staff members, and other health care professionals.
- Provided superior customer service to patients in a fast-paced, high-volume medical office setting.
- Coordinated referrals between primary care providers and specialists when required.
- Implemented process improvements that increased efficiency and accuracy throughout the office environment.
- Recorded patient and insurance payments, maintaining accurate financial records.
- Used basic knowledge of medical terminology in daily office tasks.
- Followed infection control procedures to prevent germs.
- Maintained correspondence files to facilitate office operations.
- Greeted patients immediately upon arrival, providing excellent customer service.
Administrative Assistant
New York Presbyterian Hospital
01.2016 - 07.2018
- Collected co-payments and co-insurance and issued appropriate receipts during check-in.
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations.
- Scheduled patients for exams and screenings.
- Scanned and documented new patient information in electronic health records for registration purposes.
- Operated office equipment, such as voice mail messaging systems and used word processing, spreadsheet and other software applications to prepare reports, invoices, financial statements, letters, case histories and medical records.
- Transmitted correspondence and medical records by mail, e-mail and fax.
- Completed documents, case histories and forms, such as intake and insurance forms.
- Maintained medical records, technical library and correspondence files.
- Answered telephones and directed calls to appropriate staff.
- Received and route messages and documents, such as laboratory results, to appropriate staff.
- Arranged hospital admissions for patients.
- Compiled and recorded medical charts, reports and correspondence, using typewriter and personal computer.
- Utilized Epic.
- Designed and streamlined departmental forms, fostering data entry and retrieval.
- Provided cross-coverage support for other administrative personnel.
- Utilized financial reporting software to generate financial statements and create reports.
- Maintained office inventory by assisting with supply orders.
- Used Microsoft Office Suite to create and revise documents and presentations.
- Utilized sign-in and badge systems to screen and monitor visitors.
- Established professional and collaborative working relationships with company associates and external parties.
- Coordinated equipment maintenance and repairs to maintain office productivity.
- Screened incoming telephone calls, routing to appropriate personnel.
- Maintained calendars and schedules to set appointments for management team.
- Trained staff on office procedures and software applications, driving operations.
- Maintained files and filing, keeping sensitive information confidential.
Education
High School Diploma -
HSVD
New York, NY06-2015
Skills
- Entering Patient Data
- Insurance Processing
- Effective time management
- HIPAA Guidelines
- Maintaining Medical Records
- Clinic Administration
- Office Administration
- Calendaring and Scheduling
- Call Transfers
- Patient Intakes
- Clerical Support
- Office Supplies and Inventory
- Reminder Calls
- Information Assistance
- Online Systems
- Information Inputting
- Patient Data Management Systems
- Spanish Interpreting
- Detail-oriented professional with excellent communication, interpersonal and creative thinking skills
- Attention to Detail
- Quality Assurance
- Stress Management
- Proactive Problem Solving
- Effective Communication
- Critical Thinking
- Effective conflict resolution
- Conflict Mediation
- Active Listening
Timeline
Patient Advocate
Clearchoice
02.2024 - 07.2024
Receptionist Practice Associate
Columbia primary care
08.2022 - Current
Front desk specialist
Kez Med Medical Pc
04.2018 - 03.2020
Administrative Assistant
New York Presbyterian Hospital
01.2016 - 07.2018
High School Diploma -
HSVD
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