Ariel Gramazio
Stamford,CT
Summary
Detail-oriented professional with a strong background in data entry and business support. Recognized for enhancing service quality and operational efficiency, ensuring high customer satisfaction and repeat business.
Overview
11
11
years of professional experience
Work History
Lead Server
Allium Eatery
Westport, Connecticut
09.2024 - Current
- Led training sessions for new staff, enhancing service quality and operational efficiency.
- Resolved customer complaints effectively, maintaining high satisfaction levels and repeat business.
- Coordinated with kitchen staff to ensure timely food preparation and service delivery.
- Implemented service protocols, resulting in improved customer experience and reduced wait times.
- Assisted in developing promotional strategies to increase customer engagement and sales.
- Maintained cleanliness and organization of dining areas, contributing to a welcoming environment.
- Trained staff on menu items and pairings, enhancing guest dining experiences and upselling opportunities.
Server
Ella Restaurant
New City, NY
06.2014 - Current
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Coordinating large parties and proper time frame for staff and restaurant to run smoothly and orderly.
Business Manager
Snow Hill Farm
North Salem, New York
08.2023 - 07.2024
- Developed strategic plans to enhance business growth and operational efficiency at Snow Hill Farm.
- Monitored financial performance, identifying areas for cost reduction and revenue enhancement.
- Prepared comprehensive reports for management, summarizing financial status and operational metrics.
- Maintained financial records, prepared budgets, and monitored expenditures for multiple departments.
Credit & Collection Analyst
Westchester Medical Center Foundation
Valhalla, NY
04.2018 - 07.2024
- Conducted preliminary credit analyses to evaluate creditworthiness and compliance standards.
- Reviewed customer financial data to assess risk levels for credit extension decisions.
- Reconciled customer accounts to identify delinquencies and document underlying causes.
- Collaborated with customers and sales teams to negotiate payments and resolve account discrepancies.
- Regularly monitored customer credit files to track receivables effectively.
- Organized tasks strategically to meet service objectives efficiently.
- Implemented process improvements and provided training to enhance team productivity.
- Recorded debit, credit, and account transactions in spreadsheets and databases accurately.
Education
High School Diploma -
Clarkstown South High School
West Nyack, NY06.2007
Liberal Arts And General Studies
Rockland Community College
Suffern, NYSkills
- Data entry and document preparation
- Business support and authorizations
- Microsoft Office and Meditech proficiency
- A2K-SMS and Cerner expertise
- ON-BASE knowledge
- Organizational skills
- Attention to detail
- Time management
- Mathematical proficiency
- Customer complaint resolution
- POS terminal operation
- Customer relationship management
- Budget management
- Strategic planning
- Effective communication
Timeline
Lead Server
Allium Eatery
09.2024 - Current
Business Manager
Snow Hill Farm
08.2023 - 07.2024
Credit & Collection Analyst
Westchester Medical Center Foundation
04.2018 - 07.2024
Server
Ella Restaurant
06.2014 - Current
High School Diploma -
Clarkstown South High School
Liberal Arts And General Studies
Rockland Community College