Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alicia Melroe

Olympia,WA

Summary

Expert in crisis handling, alliance building, and community outreach. Sound communication, conflict management and multitasking abilities. Highly motivated and enthusiastic about helping people in need with personalized services.

Overview

18
18
years of professional experience

Work History

Residential Services Advocate

SafePlace Olympia
03.2022 - Current
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Delivered friendly service and offered expert support in every interaction.
  • Maintained positive relationships with community to build and nurture dynamic partnerships.
  • Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
  • Assisted with applications and collected required paperwork to help individuals register for supportive services.
  • Supported individuals with legal, physical, or mental health concerns in dealing with routine needs and complex problems.
  • Made referrals to appropriate services, following up to confirm patients received access to required care.
  • Distributed supportive services information to help individuals enhance ways of living and achieve self-sufficiency.
  • Participated in professional development initiatives for consistent improvement and up-to-date knowledge of emerging trends and best practices.
  • Operated helpline calls according to individual client's need
  • Responded to emergent DV/SA hospital calls
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Monitored clients' progress and tracked client services to provide crisis interventions.

Lead Preschool Teacher

Capitol Campus Childcare Center
08.2021 - 03.2022
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Utilized books, songs and games to engage students.
  • Addressed behavioral and learning issues with parents and daycare management.
  • Monitored students' academic, social, and emotional progress and recorded in individual files.
  • Planned educational opportunities based on children's interests.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
  • Educated students in foundational concepts such as shapes, numbers, and letters.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Prepared pre-class materials.
  • Submitted weekly lesson plans.
  • Promoted sensory development by providing access to different textures.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Guided students to develop social, emotional and physical skills.
  • Modeled positive behavior and communication skills for students.
  • Implemented age-appropriate curricula to meet needs of young learners.

Paraeducator

Eugene 4J School District
10.2018 - 06.2020
  • Assisted teachers and worked individually with students with special needs, helping each navigate education system.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Documented behaviors, implemented interventions and treatment results.
  • Collaborated with teachers to help with classroom and workload management.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Monitored classroom to observe students' progress in developing skills as well as manage distracting or inappropriate behavior.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Prepared instructional materials for group and one-on-one use to comply with established curriculum.
  • Spoke with parents about children's educational outcomes while observing behaviors and promoting sensitivity to each child's needs and condition.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Administered tests and assessments to evaluate student progress and performance.
  • Relieved classroom teacher during breaks and maintained order and structure in classroom.
  • Reported on student progress, behavior, and social skills to parents.
  • Tailored lesson plans for students with emotional and cognitive disabilities.
  • Supervised students on field trips for safety and proper behavior in public settings.
  • Collaborated with parents and guardians to increase support and provide best learning environment.
  • Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
  • Helped teacher prepare instructional material and displays.
  • Developed and implemented strategies to improve student engagement.
  • Collaborated with instructors to develop engaging lesson plans.
  • Stepped into non-classroom environments such as libraries to help staff manage demand.
  • Planned and prepared bibliographies, charts and graphs.

Therapy Aide

The Child Center
10.2016 - 10.2018
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Relieved classroom teacher during breaks and maintained order and structure in classroom.
  • Tailored lesson plans for students with emotional and cognitive disabilities.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • Copied, organized and distributed classroom assignments or other paperwork.
  • Encouraged small groups to discuss topics and explore concepts through hands-on activities.
  • Taught courses under guidance of senior instructors.
  • Developed materials for classroom teachers to support instruction, lab work or in-class activities.

Room Attendant/Server

Grandview Bed And Breakfast
03.2010 - 09.2010
  • Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Replenished guest room water glasses, toiletries, and paper products.
  • Inspected guest rooms to replenish soap, paper towels and toiletries.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
  • Supported kitchen team by being responsive and pitching in to complete tasks.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.

Cashier/Food Service Worker

Astoria Gateway Cinemas
03.2009 - 09.2009
  • Greeted customers entering theater and responded promptly to customer needs.
  • Upsold additional products and services to customers, increasing revenue.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Barista/Cashier

Cottage Bakery
07.2005 - 09.2006
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.

Education

Bachelor of Arts - Women's, Gender, And Sexuality Studies

University of Oregon
Eugene, OR

Skills

  • Mediation
  • Conflict Resolution
  • Team Collaboration
  • Creative and Critical Thinking
  • Community Advocacy
  • Writing and Editing
  • Community Outreach and Education
  • Crisis Handling
  • Reflective Listening
  • Suicide Prevention
  • Documentation Skills
  • Safety Planning

Timeline

Residential Services Advocate

SafePlace Olympia
03.2022 - Current

Lead Preschool Teacher

Capitol Campus Childcare Center
08.2021 - 03.2022

Paraeducator

Eugene 4J School District
10.2018 - 06.2020

Therapy Aide

The Child Center
10.2016 - 10.2018

Room Attendant/Server

Grandview Bed And Breakfast
03.2010 - 09.2010

Cashier/Food Service Worker

Astoria Gateway Cinemas
03.2009 - 09.2009

Barista/Cashier

Cottage Bakery
07.2005 - 09.2006

Bachelor of Arts - Women's, Gender, And Sexuality Studies

University of Oregon

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Alicia Melroe