ALICIA MELTON
New Braunfels,TX
Summary
Customer Success and Account Management professional with 18+ years of experience supporting customers, managing inbound demand, retaining accounts, and driving revenue across healthcare, services, and consultative sales environments. Trusted relationship-builder known for clear communication, empathy, and acting as the voice of the customer while partnering cross-functionally to deliver strong outcomes.
Overview
13
13
years of professional experience
Work History
PATIENT CARE COACH LEAD(Customer Success)
Nevro
08.2024 - Current
- Serve as primary point of contact for patients and clinicians, providing ongoing education and support during active therapy
- Manage high-volume inbound and outbound interactions while maintaining empathy, accuracy, and professionalism
- Document all interactions and outcomes accurately in CRM and internal systems
- Act as the voice of the customer, sharing trends and feedback with clinical, sales, and product teams
- Receive inbound patient and clinician inquiries and hand off qualified, warm leads to local field sales teams for follow-up
SALES EXECUTIVE
Vacasa Guestworks LLC
07.2022 - 07.2024
- Managed a high volume of inbound leads and customer inquiries, qualifying needs and recommending tailored solutions
- Built trust quickly with prospective customers, converting inquiries into booked services and long-term relationships
- Achieved 179% of revenue target and ranked in the top 10% of 240+ agents nationwide
- Partnered closely with local field and operations teams to ensure smooth handoffs and strong customer experiences
- Maintained detailed CRM records to track lead activity, pipeline status, and customer preferences
- Proactively followed up on warm leads to increase close rates and prevent drop-off
- Contributed customer feedback and objections to leadership to help refine messaging and improve conversion
ACCOUNT MANAGER
RCI (Records Consultants, Inc.)
, TX
05.2019 - 07.2022
- Owned long-term client relationships with a focus on retention, satisfaction, and service consistency
- Educated customers on compliance services and software solutions, serving as a trusted advisor
- Served as liaison between clients and internal teams to resolve issues efficiently
- Identified opportunities to deepen engagement and expand account value
INSIDE SALES REPRESENTATIVE
HD Supply
, TX
05.2016 - 05.2019
- Delivered consultative sales support aligned to customer needs
- Maintained accurate CRM documentation and follow-up
- Consistently exceeded performance targets
INSIDE SALES SUPERVISOR
HD Supply
, TX
11.2012 - 05.2016
- Led and coached a team of inside sales representatives
- Developed training focused on product knowledge and customer communication
- Supported performance initiatives that drove consistent sales growth
Education
Bachelor of Science - Multidisciplinary Studies in Education
McMurry University
Abilene, TXSkills
- Customer Success & Retention
- Account Ownership
- Inbound Lead Management
- Client Communication
- CRM & Salesforce
- Cross-Functional Collaboration
- Revenue Growth Support
- Process Improvement
- Stakeholder Management
Timeline
PATIENT CARE COACH LEAD(Customer Success)
Nevro
08.2024 - Current
SALES EXECUTIVE
Vacasa Guestworks LLC
07.2022 - 07.2024
ACCOUNT MANAGER
RCI (Records Consultants, Inc.)
05.2019 - 07.2022
INSIDE SALES REPRESENTATIVE
HD Supply
05.2016 - 05.2019
INSIDE SALES SUPERVISOR
HD Supply
11.2012 - 05.2016
Bachelor of Science - Multidisciplinary Studies in Education
McMurry University