Alicia Menendez

* Maintain high quality patient experience, welcome patients; ensure a safe patient environment, office and exam room cleanliness and appropriate supplies and equipment for patient care in adherence to infection control policy and procedures.
* Perform and document patient’s intake vitals to include but limited to height, weight, temperature, blood pressure, pulse and respiration rate; repeat and notify clinician of any abnormal findings
* Interview patient based on age appropriateness and/or specialty needs with accurate documentation and update medical records to include chief complaint, current medications with drug name, dosing, route, medication and food allergies with reaction and severity, vaccine, medical, surgical, family, social histories, any barriers to care and home status.
* Obtain necessary medical records, consultation notes, hospital inpatient and/or ED discharge records, diagnostic and laboratory results for clinician review and treatment follow-up as needed.
* Prepare patient for clinician examination, ensure clinician orders performed and accurately documented. Perform with clinician supervision and assist clinicians in necessary age appropriate vision, hearing screenings, electrocardiograms with repeat as needed, suture removal, ear lavages, urine cauterization, ear piercing, wound care, specialty procedures and emergency response with proper clinician supervision.
* Perform and document vaccine and medication reconciliation with patient and state registry; provide written vaccine information statements, education of patients/parents prior to vaccine and medication administration.
* Ensure and adhere to vaccine cold change management with proper handling, storage, preparation and administration to include reporting vaccine excursion.
* Perform proper patient identifiers, buddy process validation as per policies, and perform proper vaccine and medication administration to include intramuscular, intradermal, subcutaneous injections with post observation.
* Complete patient follow up and tasks assigned to meet patient needs to include but not limited to answering phones, handling correspondence, prescription refill request providing clinician with necessary information as needed, obtaining medication pre-authorization, assisting with patient referrals, patient form completion to include DME, therapy, school clearance, sports and medication forms, arrange home, hospital care, procedures and follow up appointments, etc.
* Perform phlebotomy, lab sample collection and proper processing with documentation and report to clinician as outlined per policy.
* Medical assistants are essential members of patient-centered medical home team and will perform and meet best practice standards, quality and key performance indicators set forth by the organization

Performs laboratory-testing procedures in Chemistry, Hematology, Urinalysis, Serology, Microbiology and Spirometry. Reports laboratory results correctly, accurately and in a timely manner to a healthcare clinician; alerting the healthcare clinician for any critical or out of range values. Documenting critical reports correctly.

3. Performs and documents daily/weekly/monthly quality control, including instrument maintenance. Sustains inventory of lab supplies; reorders and stocks supplies.

4. Responsible for reporting final Radiology Reports, including positive and critical findings.

* Patient-facing

Provides leadership, instruction, and guidance to the collection staff during blood drives or at branches. Performs phlebotomy and collection procedures and processes related to the collection of blood and/or blood components from donors according to the organization’s policies and procedures, the Food and Drug Administration (FDA) regulations, and American Association of Blood Banks (AABB) standards. If assigned to mobiles, responsible for driving the blood mobile. The list of essential functions, as outlined herein, is intended to be representative of the duties and responsibilities performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position. • Provides leadership, instruction, and guidance to the collection staff during blood drives or at branches; including assignment of meal/break periods • Ensures that staff follow applicable Policies and Procedures • Obtains medical history and vitals from donors and/or patients • Performs phlebotomy and collection procedures to collect blood or blood components • Completes beginning and end of shift responsibilities including review of all donor records and regulated documents for accuracy and completion • Assists with the recruitment of all donors including potential apheresis and platelet candidates and supports collection goals including ALYX conversions and split rates • Ensures all equipment is operational and necessary supplies are available to conduct blood drives or branch operations • Monitors deferrals and performance to identify training needs or equipment issues • Ensures excellent customer service and professionalism towards all customers including communication to Donor Recruitment staff regarding issues and concerns on blood drives • If assigned to mobiles, drives a bloodmobile and other collection vehicles, as assigned, to and from collection sites. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Providing great patient care.
• Answering patient calls and determining how best to help them.
• Providing physical support for patients or residents with daily activities and personal hygiene, including bathing, dressing, getting out of bed, - using the toilet, walking, standing, or exercising.
• Turning and repositioning bedridden patients.
• Ensuring patients or residents receive appropriate diet by reviewing their dietary restrictions, food allergies, and preferences.
• Obtaining a wide range of information from physicians, caregivers, and nurses about patient conditions, treatment plans, and suggested activities.
• Measuring and recording food and liquid intake and urinary and fecal output and reporting changes to medical or nursing staff.
• Recording vital signs, including blood pressure, pulse, temperature, and respiration rate as requested by staff.
• Examining patients to detect issues requiring medical care, including open wounds, bruises, or blood in the urine.
• Reminding patients to take medications and nutritional supplements.
• Noting observations of patient behavior, including complaints, or physical symptoms to nurses.
• Stay up to date on CNA training and facility policy and procedure