Alicia Mercado
San Pablo ,CA
Summary
Hardworking and dependable candidate successful at managing multiple priorities. Seeking career advancement and a challenging work environment.
Overview
20
20
years of professional experience
Work History
Accounts Receivable Clerk
Zuo Modern Contemporary Inc
04.2014 - Current
- Create new dealers accounts.
- Answer customer questions and concerns and sought through outstanding payment accounts to resolution.
- Post cash and check receipts by entering and verifying transactions from local deposits and lockboxes.
- Prepare and mail invoices to customers.
- Contact past-due customers to collect tardy payments.
- Reconcile accounts receivable ledger to verify payments and resolve variances.
- Investigate account discrepancies by obtaining and verifying information from customer service and sales department staff.
- Process claims and credit memos
- Manage expired resales certificates reports
Customer Service Cashier
Safeway, Inc.
01.2001 - 09.2005
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Operated cash register for cash, check and credit card transactions.
- Processed returns
- Worked closely with shift manager to solve problems and handle customer concerns.
- Processed safe deposits.
- Helped customers to send money via Western Union
- Assisted shift cashiers with transaction issues.
- Completed file maintenance log for price discrepancies.
Account Manager
Zuo Modern Contemporary Inc
04.2007 - 03.2014
- Entered orders into computer database system.
- Educated customers about order and payment processing.
- Answered average of 30 calls, 70 emails and 10 faxes per day, addressing customer inquiries, solving problems and providing product information.
- Communicated with customers and shipping department to ensure orders meet deadlines.
- Managed timely and effective replacement of damaged or missing products.
- Generated commercial invoices for international shipments.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Education
Associate Degree - Business Administration
Contra Costa College
San Pablo, CASkills
- Work well in a rapidly changing environment
- Bilingual – English and Spanish Written and spoken
- Self-motivated, able to set and obtain goals
- Realizable and flexible
- Microsoft Office
- Dependable independent worker
Additional Information
- Epicor Prophet 21
- QuickBooks
- Amazon Web Services
Timeline
Accounts Receivable Clerk
Zuo Modern Contemporary Inc
04.2014 - Current
Account Manager
Zuo Modern Contemporary Inc
04.2007 - 03.2014
Customer Service Cashier
Safeway, Inc.
01.2001 - 09.2005
Associate Degree - Business Administration
Contra Costa College
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