Alicia Mercado
Lubbock,TX
Summary
Proficient editor with a keen eye for detail and a focus on content accuracy. Experienced in proofreading, fact-checking, and enhancing written materials for clarity and engagement.
Overview
38
38
years of professional experience
Work History
Editor and Publisher of Lubbock Only Weekly Mugsh
Lubbock Line Up
Lubbock, TX
01.2017 - 09.2020
- Edited and proofread articles for clarity, grammar, and style consistency.
- Collaborated with writers to develop engaging content tailored to target audiences.
- Managed editorial calendar, ensuring timely publication of all content.
- Conducted thorough research to verify facts and enhance article credibility.
- Drove accuracy of content through careful proofreading and fact-checking.
- Edited and reviewed content for grammar, spelling and punctuation.
- Edited and revised wide array of content for accuracy, clarity and consistency.
Collections Manager
Billys Auto Sales
Lubbock, TX
09.2010 - 11.2016
- Led collections team to enhance efficiency in receivables management processes.
- Developed and implemented strategic collection policies to reduce outstanding debts.
- Trained and mentored staff on best practices for debt recovery techniques.
- Analyzed accounts receivable data to identify trends and improve collection strategies.
- Collaborated with sales department to address customer payment concerns effectively.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Developed customized payment plans for financially distressed customers, enabling successful debt recovery while maintaining customer satisfaction.
- Contacted clients with past-due payments and actively monitored payments due from clients.
- Used skip tracing and other techniques to locate debtors.
Managed Care Coordinator
Texas Tech Health Sciences Center
Lubbock, TX
02.1996 - 11.2010
- Coordinated healthcare services to enhance patient access and satisfaction.
- Developed and implemented care plans in collaboration with multidisciplinary teams.
- Monitored patient progress to ensure adherence to treatment protocols and guidelines.
- Facilitated communication between patients, providers, and insurance companies for effective care management.
- Trained new staff on managed care processes and systems to ensure compliance and efficiency.
- Advocated for patients' needs within the healthcare system to optimize care outcomes and experiences.
- Developed strong working relationships with insurance companies to streamline prior authorization processes.
- Conducted comprehensive assessments of patient needs, utilizing findings to develop tailored approaches to care management.
- Collaborated with healthcare providers to identify gaps in care, devising targeted interventions for improvement.
Housekeeper
Texas Tech University
Lubbock, TX
09.1982 - 02.2002
- Supervised daily cleaning operations, ensuring adherence to safety and sanitation standards.
- Trained new staff on efficient cleaning techniques and university policies.
- Implemented inventory management practices for cleaning supplies and equipment.
- Conducted regular inspections of facilities, identifying areas for improvement in cleanliness.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Developed scheduling procedures to optimize workforce allocation for cleaning tasks.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Operated electronic backpack vacuums and floor sweepers.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Education
High School Diploma -
Lubock High School
Lubbock, TX05-1981
Skills
- Editing and proofreading
- Critical thinking
- Video editing
- Attention to detail
- Clear communication
- Keen eye for detail
- Team collaboration
- Content planning
- Content organization
- Relationship building
Timeline
Editor and Publisher of Lubbock Only Weekly Mugsh
Lubbock Line Up
01.2017 - 09.2020
Collections Manager
Billys Auto Sales
09.2010 - 11.2016
Managed Care Coordinator
Texas Tech Health Sciences Center
02.1996 - 11.2010
Housekeeper
Texas Tech University
09.1982 - 02.2002
High School Diploma -
Lubock High School