Alicia Merritt
Orange,TX
Summary
Detail-oriented Veterinary Technician with 2 years of relevant experience and specific expertise in large/small animal. Recognized for dedication to excellent animal care and client service. Highly successful Veterinary Technician with significant expertise in anesthesia, surgery and pathology in large animals. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Vet Technician
Delta Equine Center
05.2022 - 05.2024
- Handled challenging animal behavior situations calmly and effectively to ensure safety for all involved parties.
- Contributed to team collaboration through effective communication and cooperation with colleagues.
- Assisted in surgical procedures with proper preparation and sterilization techniques, ensuring a safe environment.
- Efficiently performed lab work, including blood draws, urinalysis, and fecal examinations for accurate diagnoses.
- Maintained clean and sanitary conditions within the clinic by following strict sanitation protocols and guidelines.
- Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Administered medications to animals in treatment and documented changes in condition.
- Supported veterinarians with diagnostic tests to facilitate timely detection of health issues in patients.
- Recorded symptoms and documented medical observations to inform treatment decisions.
Kennel Technician
The Paws Resort and Spa
08.2021 - 04.2022
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Conducted regular safety inspections of kennels, identifying potential hazards and taking corrective action as needed.
- Kept animals clean and free of contaminants to promote optimal health.
- Assisted in training new staff members on kennel procedures, ensuring high standards of animal care were consistently maintained.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
Sandwich Artist
Subway
05.2019 - 08.2021
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Restocked and rotated stock in display case to mitigate stock loss.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
Administrative Assistant
Top Deck Inc
05.2016 - 12.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained inventory of office supplies and placed orders.
- Developed filing system for historical documents, preserving important company records and improving access to information.
Education
Associate of Science - Animal Science
McNeese State University
Lake Charles, LABasic -
Lamar State College - Orange
Orange, TXHigh School Diploma -
Little Cypress Mauriceville
Orange, TX06-2018
Skills
- Patient Monitoring
- Surgical Assistance
- Team Communication
- Physical Examinations
- Reception duties
- Diagnostic Imaging
- Time Management
- Anesthesia Administration
- Client Education
- Customer Service
- Data Entry
- Office Administration
Timeline
Vet Technician
Delta Equine Center
05.2022 - 05.2024
Kennel Technician
The Paws Resort and Spa
08.2021 - 04.2022
Sandwich Artist
Subway
05.2019 - 08.2021
Administrative Assistant
Top Deck Inc
05.2016 - 12.2016
Associate of Science - Animal Science
McNeese State University
Basic -
Lamar State College - Orange
High School Diploma -
Little Cypress Mauriceville
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