Alicia Mickey
Commerce,TX
Summary
Dynamic Education Specialist/ Legal Advocate with a proven track record at Women in Need Inc, enhancing client resilience through crisis support and resource management. Excells in teamwork and professional communication, significantly improving client coping skills.
Overview
3
3
years of professional experience
Work History
Education Specialist/ Legal Advocate
Women in Need Inc
02.2024 - Current
- Legal Advocacy
- Assist clients in developing safety plans and setting realistic goals to promote positive change.
- Provide crisis counseling and intervention services to clients in emergency situations.
- Facilitate group therapy sessions to help clients develop coping skills and improve communication.
- Assist clients in identifying community resources and connecting with appropriate services.
Customer Service Cashier
Walmart
09.2023 - 12.2023
- Counted money in drawers at beginning and end of each shift.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Processed customer orders and accurately handled payment transactions.
Customer Service Representative
Fred Loya Insurance Company
10.2021 - 02.2022
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Education
Master of Arts - Social Work
TEXAS A&M UNIVERSITY COMMERCE
12-2024
Bachelor of Arts - Social Work
TEXAS A&M UNIVERSITY COMMERCE
12-2023
Associate of Arts - Sociology
Paris Junior College
05-2021
Skills
- Crisis support
- Legal Advocacy
- Resource management
- Document review
- Court proceedings
- Time management abilities
- Judgement and decision making
- Writing and editing
- Professional communication
- Teamwork and collaboration
Timeline
Education Specialist/ Legal Advocate
Women in Need Inc
02.2024 - Current
Customer Service Cashier
Walmart
09.2023 - 12.2023
Customer Service Representative
Fred Loya Insurance Company
10.2021 - 02.2022
Bachelor of Arts - Social Work
TEXAS A&M UNIVERSITY COMMERCE
Associate of Arts - Sociology
Paris Junior College
Master of Arts - Social Work
TEXAS A&M UNIVERSITY COMMERCE
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