Summary
Overview
Work History
Education
Skills
Timeline
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Alicia Milette

Silver Springs,NV

Summary

Dynamic and service-oriented professional with extensive experience as a Bartender at Bait Farm Saloon, where I excelled in multitasking and customer service. Known for my engaging personality and expertise in drink preparation techniques, I consistently enhanced customer satisfaction and operational efficiency.

Overview

7
7
years of professional experience

Work History

Bartender

Bait Farm Saloon
01.2012 - 10.2012
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Implemented sustainable practices, reducing waste by introducing reusable straws and biodegradable napkins.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
  • Boosted beverage sales, designing and promoting range of signature cocktails.

Karaoke DJ

George
01.2008 - 11.2008
  • Managed financial aspects of gig bookings, including invoicing, payments, contract negotiations, and budgeting for equipment upgrades.
  • Developed strong relationships with local businesses, leading to regular bookings for corporate events and parties.
  • Utilized feedback from clients and audience members to continuously improve overall performance quality.
  • Implemented efficient set-up procedures that minimized downtime between arrival at the venue and commencement of the event.
  • Assisted venues in generating increased revenue by encouraging patrons to purchase food and beverages during events.
  • Ensured seamless transitions between songs and performers by effectively managing the playlist and queue system.
  • Increased repeat business from clients due to exceptional customer service and ability to cater to specific preferences.
  • Maintained detailed records of song usage data, allowing for more informed decisions on future playlist selections.
  • Fostered a fun, inclusive atmosphere that encouraged both novice and experienced singers to participate in karaoke nights.
  • Enhanced audience engagement by incorporating interactive elements and personalized song selections into DJ sets.
  • Maintained a comprehensive library of music tracks, consistently updating it with popular tunes and client requests.
  • Delivered high-quality sound output by expertly operating audio equipment during live performances.
  • Adapted quickly to any technical issues or unexpected circumstances that arose during events, maintaining professionalism at all times.
  • Entertained guests with music matching desired genres and tempo.
  • Adjusted music plans based on crowd preferences and mood.

Cashier Team Lead

Busters IGA
10.2005 - 04.2006
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Quickly and accurately counted drawers at start and end of each shift.

Carpet Cleaning Helper

Milette Carpet Cleaning
10.2005 - 04.2006
  • Contributed to client retention through consistent delivery of high-quality cleaning services.
  • Provided exceptional service under tight deadlines for clients requiring last-minute or emergency cleanings.
  • Supported team efficiency by promptly restocking supplies and maintaining organization within the storage area.
  • Demonstrated attention to detail when performing tasks such as dusting furniture, wiping down appliances, and scrubbing bathroom fixtures.
  • Increased client trust by handling valuable items responsibly while conducting cleaning duties.
  • Assisted in reducing environmental impact with the use of eco-friendly cleaning products and practices.
  • Developed rapport with regular clients through consistent punctuality, professionalism, and respect for their property during scheduled appointments.
  • Adapted to diverse facility types including schools, hospitals, restaurants, and retail stores for specialized cleaning requirements.
  • Optimized productivity through careful scheduling of tasks based on priority levels during busy periods.
  • Ensured a sanitized workplace by regularly disinfecting high-touch surfaces such as doorknobs, light switches, and countertops.
  • Collaborated effectively with team members to complete large-scale cleaning projects on time and within budget constraints.

Cook and Waitress

Around Table Pizza
05.2005 - 08.2005
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Cleaned and set tables for customers to provide a clean and sanitary environment
  • Took customers orders efficiently and quickly

Education

Gardnerville High School
Minden, NV

GED -

Fernley Adult Education
Fernley, NV
2010

Skills

  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Clear and effective communication
  • Patience and Tolerance
  • Outgoing Personality
  • Engaging personality
  • Cleanliness and hygiene
  • Organizational ability
  • Responsible Alcohol Service
  • Complex Problem-Solving
  • Payment Processing
  • Handling Difficult Customers
  • Cash Register Operation
  • Memory retention
  • Hospitality service expertise
  • Service-oriented mindset
  • Drink Preparation Techniques
  • Beverage Preparation
  • Inventory
  • Changing beer kegs
  • Creative Mixology
  • Garnishing Drinks
  • Preparing garnishes
  • Glassware knowledge
  • Fast Learner
  • Honest and Dependable
  • Liquor Law Compliance
  • Bussing and Serving
  • Age Identification checks
  • Stamina and Endurance
  • Supply and Inventory Maintenance
  • Monitoring Alcohol Consumption
  • Ability to Lift 30 Pounds
  • Telephone Etiquette
  • New Cocktail Creation
  • Basic Math
  • Cost Control
  • Relationship Building
  • Calm and Composed
  • Collaboration and Teamwork
  • Ordering Procedures
  • Health codes compliance
  • Bar Equipment Familiarity
  • Performance Improvement

Timeline

Bartender

Bait Farm Saloon
01.2012 - 10.2012

Karaoke DJ

George
01.2008 - 11.2008

Cashier Team Lead

Busters IGA
10.2005 - 04.2006

Carpet Cleaning Helper

Milette Carpet Cleaning
10.2005 - 04.2006

Cook and Waitress

Around Table Pizza
05.2005 - 08.2005

Gardnerville High School

GED -

Fernley Adult Education

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Alicia Milette