Alicia Miller
Sherburn,MN
Summary
Accomplished Team Leader Manager with a proven track record at Tractor Supply Company, enhancing team productivity and customer service through effective workflow processes and strategic planning. Skilled in workforce planning and motivational techniques, I excel in fostering employee development and implementing efficient operational strategies. My leadership has significantly contributed to reducing customer escalations and improving team performance. Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 7 years of extensive leadership experience in retail. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
5
5
years of professional experience
Work History
Team Leader Manager
Tractor Supply Company
10.2023 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
2nd Assistant Manager
Caseys General Stores Inc
10.2019 - 10.2023
- Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences.
- Supported store manager in training new employees, fostering a positive work environment for team development.
- Implemented safety protocols within the workplace, resulting in fewer accidents and increased employee awareness.
- Fostered a collaborative work culture among staff members by encouraging teamwork and recognizing exceptional contributions.
- Ensured compliance with company policies and regulations at all times while adhering to local, state, and federal guidelines.
- Assisted with inventory management, maintaining accurate records and ensuring timely replenishment of stock levels.
- Managed financial transactions and reduced discrepancies through regular audits of cash registers and daily reports.
- Maintained visual merchandising standards to create an appealing shopping experience for customers.
Education
Associate of Science - Business Management
Colorado Technical University
Colorado Springs, CO01.2015
Associate of Science - Business Accountancy
Colorado Technical University
Colorado Springs, CO01.2015
Skills
- Customer Focus
- Workload Management
- Motivational Skills
- Influencing skills
- Remote Team Management
- Employee Scheduling
- Workforce Planning
- Team Leadership
- Customer Service
- Staff Training
- Computer Skills
- Employee Coaching and Mentoring
Personal Business
I also own and operate Animals of Waltons Hollow Mobile Petting Zoo and Pony Rides. I have been in Business for over 8 years and plan to keep expanding.
Timeline
Team Leader Manager
Tractor Supply Company
10.2023 - Current
2nd Assistant Manager
Caseys General Stores Inc
10.2019 - 10.2023
Associate of Science - Business Management
Colorado Technical University
Associate of Science - Business Accountancy
Colorado Technical University