Alicia Minott
Fort Lauderdale,FL
Summary
“Results-driven professional with a proven track record in customer service, sales, and team leadership. Seeking a challenging role where I can leverage my skills in route calling, account management, and customer satisfaction to contribute effectively to a dynamic team. Eager to apply my experience from roles at Brandsmart USA, Qology Direct, TAG, Bed Bath & Beyond,IRT & FPL to drive success and exceed organizational goals.”
Overview
10
10
years of professional experience
1
1
Certification
Work History
FPL Technician
American Lighting and Signalization
Fort Lauderdale, FL
02.2016 - 08.2018
- Street Light Technician who preforms Highway & Residential work. Install traffic signals, pedestrian signals, push buttons and wires. Drives company Truck.
- Modified existing software systems to enhance performance and add new features.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Transferred from field Technician to Receptionist.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Assisted with special projects assigned by management when required.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Sprint Technical Support
The Answer Group, TAG
Fort Lauderdale, FL
01.2012 - 05.2014
- Conducted tests to identify malfunctions in hardware or software systems.
- Responded promptly to service tickets submitted by users experiencing technical difficulties.
- Provided training for users on new technologies or procedures related to their jobs.
- Troubleshot system errors and identified potential solutions.
- Diagnosed system problems using remote tools to access customer machines.
T-Mobile Customer Service
Interactive Response Technology
Fort Lauderdale, FL
03.2008 - 10.2011
- Answered customer inquiries and resolved customer issues in a timely manner.
- Provided technical support to customers via phone, email, and web chat.
- Researched customer accounts for billing discrepancies and provided accurate solutions.
- Maintained detailed records of customer interactions, complaints, comments, and inquiries in the database.
- Created reports on customer feedback surveys to identify areas of improvement in service delivery.
Education
High School Diploma -
Stranahan High School
Fort Lauderdale, FL05.2009
Skills
- Customer Service
- Equipment Maintenance
- Data Collection
- Account Updating
- Order Processing
- Scheduling
- Stock Management
- Customer Relationship Management (CRM)
- Product Sales
- Problem Resolution
Languages
English
Full Professional
Certification
- Cosmetology
- Phlebotomy
References
References available upon request.
Timeline
FPL Technician
American Lighting and Signalization
02.2016 - 08.2018
Sprint Technical Support
The Answer Group, TAG
01.2012 - 05.2014
T-Mobile Customer Service
Interactive Response Technology
03.2008 - 10.2011
High School Diploma -
Stranahan High School
- Cosmetology
- Phlebotomy
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