Alicia Miramontes
El Monte,California
Summary
Multi-talented team leadership with 10+ years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on effective sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Ambitious leader with a strong background in business and marketing pursuing a position in a management role where focus and dedication are highly sought.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Funeral Home Administrator
Grupo Deco California
Los Angeles, CA
04.2021 - Current
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
- Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
- Set challenging yet attainable goals to encourage continuous staff development.
- Completed and filed all necessary legal documentation quickly and accurately.
- Prepared death certificates and drafted obituaries.
- Arranged for clergy members to perform funeral services.
- Addressed all client questions and requests for information relating to funeral services and pricing.
- Arranged funerals consistent with each family's heritage and religious beliefs.
- Consulted with families of deceased to make funeral arrangements.
- Scheduled funeral services, coordinated burials and arranged cremations.
- Completed legal documentation and signed death certificates.
- Drafted professional correspondence and marketing materials.
- Participated in community activities for funeral home promotions and other purposes.
Funeral Arranger
Deco Familia Rachal's Funeral Home
Los Angeles
09.2020 - 04.2021
- Consulted with families of deceased to make funeral arrangements.
- Scheduled funeral services, coordinated burials and arranged cremations.
- Drafted professional correspondence and marketing materials.
- Offered counseling and comfort to bereaved family members and friends.
- Removed deceased from place of death and transported to funeral home.
- Prepared death certificates and drafted obituaries.
- Completed and filed all necessary legal documentation quickly and accurately.
- Recognized by management for providing exceptional customer service.
Community Development Specialist
Deco Familia East Olympic Funeral Home
Los Angeles, CA
11.2017 - 09.2020
- Partner with team members to develop and maintain an understanding of business practices and knowledge of services/product.
- Able to develop and prospect potential business partners through direct visits, phone calls, etc. in order to establish business partnerships.
- Plan and develop strategies for targeting relevant audience and key contacts in order to meet results.
- Collect data on customer demographics, able to forecast marketing and trends, and be able to implement changes according to needs.
- Generates appointments, hosts in-services, off-site and on-site tours/events to meet monthly objectives and goals.
- Develops, plans, and organizes marketing and networking strategies and programs.
- Identify contacts and institutions that have a potential for development of business relationship.
- Conducts and provides presentations, develop informational material, and comfortable with public speaking.
- Analyzes and evaluates progress of results and create new strategies or improvement plans to reach desired outcomes.
- Attends meetings as required or needed.
- Collaborates with other team members in for the prospecting of potential -networking associates.
- Generates and maintains required reports, work plans, referral reporting, etc.
Marketing and Business Associate
Swissdigital USA Co.,LTD
Sierra Madre, CA
10.2017 - 11.2018
- Act as initial main contact to coordinate and attend sales meetings.
- Support business development efforts including prospecting, networking, development of leads and follow-through.
- Create effective marketing/leads lists and reports.
- Research and acquire marketing/leads lists from external sources to reach targeted prospects.
- Work with the management team on marketing events, including leading the coordination of trade shows. Some travel required.
- Responsible for planning, creating and executing online marketing campaigns, and other programs to support successful sales in e-commerce
- Work with the others to develop targeted marketing materials and content, including brochures, sales kits, white papers, blog posts/articles and videos.
- Maintain business growth
- Identify, develop and evaluate marketing strategies based on knowledge of company objectives and market trends.
- Manage all social media programs, including Internet forums, blogs, social networking applications and message boards.
Apple Specialist
Best Buy
Los Angeles, CA
04.2015 - 10.2017
- Apple expert in the Apple Shop inside Best Buy Store, specializing in great customer service and product knowledge.
- Train employees about Apple products and interaction with customers Maintaining the Apple section inside the store (down stocking, cleaning, organizing) Demonstrating the latest and greatest Apple products (e.g.
- Apple Watch, iPad Pro, MacBook Pro, etc.) Creating SWOT Analysis at the end of each month based on weekly sales and goals, developing strategic plans.
- Achieving 202%+ sales productivity.
Team Member
NBC Universal
Los Angeles, CA
09.2015 - 01.2016
- Participated in the inaugural NBC Universal Campus Innovation Program at CSULA; an extensive 10 week case study course designed to enhance presentation and marketing skills
- Prepared questions targeting three main businesses: International Television, Parks and Resorts (Universal Studios Hollywood ), and Film (Universal Pictures)
- Engaged in discussions during four head lined sessions led by company executives reviewing each business
- Researched businesses to create marketing proposals, as requested by the executives
- Created a full presentation detailing proposed solutions for NBC/Universal Staff
- Preparing to deliver proposal on December 2nd , 2015 at Universal Studios in Los Angeles, California.
Microsoft Consultant
Best Buy
Los Angeles, CA
10.2014 - 04.2015
- Training employees within the department about Microsoft products and other related products
- Managing new Windows products and date releases
- Engaging in brief coaching and one-on-one with team members Collaborating with maintenance of department (organization)
- Working effectively in a heavily cross-functional, fast paced environment
- Providing customers with the full Microsoft knowledge, such as Microsoft Office, Adobe, computers and other programs that pertain to a PC.
Education
Bachelor of Science - Business Administration- Marketing Management Economics
California State University
2016
Skills
- Google analytics
- Windows & Mac OS
- Microsoft Office Suite Expert
- Digital advertising
- Social Media Marketing
- Entertainment
- Market Research
- Bilingual
- Excellent written and verbal communicator
- Customer service-oriented
- Quality leadership
- Excellent communication
- Contract negotiation/review/drafting
- Reports generation and analysis
- Retail Marketing
- Marketing campaign management
- Vendor relations
- Knowledge of market trends
- Problem solving
- Enthusiastic team player
- Mortuary operations
- Grief counseling
- Training & Development
Accomplishments
- Increasing annual sales for the years of 2014-2016 at Best Buy.
- Exceeding sales revenue goal by 50% during 2014-2016 at Best Buy.
- Sold $1.5 million in 2016 at Best Buy Developing a tactical plan to increase productivity and organization at Best Buy.
- Engaged in a Marketing proposal at NBC Universal in 2015.
Certification
- Funeral Director License
Timeline
Funeral Home Administrator
Grupo Deco California
04.2021 - Current
Funeral Arranger
Deco Familia Rachal's Funeral Home
09.2020 - 04.2021
Community Development Specialist
Deco Familia East Olympic Funeral Home
11.2017 - 09.2020
Marketing and Business Associate
Swissdigital USA Co.,LTD
10.2017 - 11.2018
Team Member
NBC Universal
09.2015 - 01.2016
Apple Specialist
Best Buy
04.2015 - 10.2017
Microsoft Consultant
Best Buy
10.2014 - 04.2015
Bachelor of Science - Business Administration- Marketing Management Economics
California State University