Alicia Mitchell
Cincinnati
Summary
Personal Care Aide experienced in assisting clients with mental impairments or physical limitations to manage everyday tasks. Skilled in geriatric care and providing companionship and direct assistance to cognitively impaired clients.
Overview
5
5
years of professional experience
Work History
Residential Worker
Greater Cincinnati Behavioral Mental Health Services
07.2023 - Current
- Handled sensitive resident information with discretion, ensuring privacy and confidentiality were maintained at all times.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Maintained safe working environment through prevention of accidents, preservation of equipment and achievement of safe working practices.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Reported changes in resident condition and health to resident care manager.
- Assisted in conducting needs assessments to identify key areas of service needs.
Service Coordinator
Meijer
05.2019 - Current
- Leveraged strong product knowledge to educate customers about available options and assist them in making informed purchasing decisions.
- Took ownership of customer issues and followed problems through to resolution.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Master of Science - Administration of Justice And Security
University of Phoenix
Tempe, AZ05.2025
Bachelor of Arts - Psychology
West Virginia State University
Institute, WV05.2022
Skills
- Certified in CPR/AED
- Career Development
- Mental Health Support
- Active Listening
- Professional boundaries
- Working Independently
Timeline
Residential Worker
Greater Cincinnati Behavioral Mental Health Services
07.2023 - Current
Service Coordinator
Meijer
05.2019 - Current
Master of Science - Administration of Justice And Security
University of Phoenix
Bachelor of Arts - Psychology
West Virginia State University
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