Alicia Mitchell
Summary
As an enthusiastic servant leader with a genuine passion for youth development and pastoral care, I bring over a decade of leadership experience dedicated to inspiring and guiding individuals on their spiritual journey. With a proven track record in facilitating worship, evangelism, discipleship, and service, I am deeply committed to making a lasting impact on the lives of others. My expertise in implementing strategic mission and vision objectives has contributed to the growth and success of diverse communities. I am eager to leverage my skills and passion in a dynamic environment, aiming to empower emerging leaders and cultivate a nurturing atmosphere for the spiritual and personal development of the youth.
Overview
20
20
years of professional experience
Work History
Food Pantry Coordinator
Buffalo Center for Health Equity
Buffalo, NY
08.2023 - Current
- Coordinated the daily operations of a food pantry, including stocking shelves and managing volunteers.
- Developed and implemented policies for the distribution of donated items to ensure an equitable process.
- Solicited donations from local businesses and organizations to increase inventory.
- Provided education on nutrition, budgeting, and other resources to clients utilizing pantry services.
- Assisted in developing marketing materials and social media campaigns to promote pantry services.
- Organized events such as mobile food pantries, holiday meals, and cooking classes for clients.
- Conducted outreach activities to inform the public about available pantry services.
- Researched best practices in food security programs to identify potential improvements.
- Established relationships with local farmers markets or produce vendors to acquire fresh fruits and vegetables for distribution.
- Recruited, trained, supervised, evaluated, and supported volunteers working in the pantry.
Pastoral Intern
Lincoln Memorial UMC
Buffalo, NY
01.2023 - Current
- Assisted in developing Sunday morning sermons and other worship services.
- Provided spiritual counseling to individuals and families.
- Organized special events such as retreats, mission trips, and conferences.
- Coordinated pastoral care visits for homebound parishioners.
- Participated in staff meetings to discuss current ministry initiatives.
- Developed relationships with local community organizations.
- Facilitated small group discussions on topics related to faith and spirituality.
- Served as a mentor for youth programs within the church setting.
- Led devotions during weekly prayer meetings.
- Assisted with administrative duties including filing and scheduling appointments.
- Collaborated with other clergy members regarding outreach efforts.
- Spread faith through various evangelistic means, including preaching, Bible readings and group activities.
- Volunteered with various organizations, coordinating resources and outreach to help accomplish core mission.
- Provided pastoral counseling to students struggling with personal issues or faith questions.
- Compiled resources for helping teens make healthy life choices regarding alcohol, drugs, sex.
- Served as a mentor to college students, providing guidance and support.
- Completed grant applications with supporting documentation to secure funding proposals, grant application narratives and budgets to finalize with development prior to submittal.
LifeSteps Program Coordinator
WebMD Health Services
07.2022 - 02.2023
- Provide ongoing project management for current onsite programs and promotional events
- Increase awareness and engagement in client-wide well-being offerings
- Provide recommendations for improved culture of well-being at designated locations
- Establish relationships and buy-in from key stakeholders
- Provide recommendations for well-being initiatives by client site location
- Assist and facilitate linkage between benefits, environmental health and safety, occupational health, medical, behavioral health/EAP, facilities, and other client vendors
- Assist in the creation, coordination, and delivery of onsite and virtual health and wellbeing programming, including lunch ‘n learns, stop-by tables, and wellbeing videos
- Assist with gathering, creating and editing materials related to the health promotion programs for benefits communications
- Drafted communications about upcoming events or changes in policy and procedures for internal distribution.
- Served as a liaison between external organizations and partners involved in delivering programming services.
- Developed and implemented program activities according to established goals and objectives.
- Provided guidance and support to program participants in navigating resources, services, and opportunities.
- Participated in the development of new programs or modifications to existing programs.
Health Coach Supervisor
WebMD Health Services
08.2017 - 07.2022
- Ongoing development of Health Educators including career management, meeting team objectives, coaching and developing health educators, setting team objectives and providing feedback to health educators
- Served on the Health Education Leadership Team to plan, communicate, own and manage the implementation of the Health Education Center's vision, mission, strategy and values
- Achieved key performance indicators for their Health Educator Team and positively affects overall performance and engagement of team
- Responsible for coaching and mentoring a team of 15-17 health coaches
- Provided direction for the day-to-day activity, ensures that all employees have the proper level of management needed to be successful including celebrating successes and managing poor performance when necessary
- Managed recruiting and staffing decisions, personnel development and salary administration
- Managed multiple clients from an operational perspective
- Serve as a liaison between client delivery team and health educators
- Participated in calls with key client partners to ensure program success through discussion on participant engagement, health outcomes, and incentive structure
- Completed client tracking reports and managed escalations as necessary
Bilingual Home-Based Caseworker and Visitation Worker
All Things to All People
Indianapolis, IN
03.2016 - 05.2018
- Conducted home visits to assess client needs, evaluate progress toward goals, and document service delivery.
- Assisted clients with job searches, budgeting, parenting skills, housing resources and other social services as needed.
- Responsible for providing a range of home-based services beginning with a comprehensive assessment to identify family strengths, resources and needs
- Advocacy, if necessary, to help the family obtain the services they need, scheduling home visitations, making referrals and reporting abuse
- Assist in providing education and training that focus on communication, household management, budgeting, finding and keeping a job, consumer awareness, personal care and other practical skills.
- Attended court hearings when appropriate to provide testimony regarding client status or progress towards goals.
- Created monthly reports summarizing caseload activities for review by supervisor.
- Met with clients to conduct needs assessments, recommending appropriate support and service offerings.
Domestic Violence Specialist
All Things To All People
Indianapolis, IN
03.2013 - 05.2018
- Developed and implemented safety protocols to ensure compliance with health and safety regulations.
- Developed safety plans with clients to ensure their safety in the event of another violent incident.
- Conducted assessments of clients to determine the most appropriate interventions for their individual needs.
- Provided crisis intervention and counseling services to victims of domestic violence.
- Assisted victims with filing restraining orders, court hearings, and other related legal matters.
- Maintained client confidentiality and data security standards in accordance with agency policy.
- Organized educational workshops on topics such as healthy relationships, self-care, and financial literacy for survivors of domestic violence.
- Participated in trainings on trauma-informed care practices for working with survivors of domestic violence.
Senior Specialty Health Educator
WebMD Health Services
03.2012 - 08.2017
- Telephonic counseled participants on a variety of health issues including, but not limited to exercise, nutrition, weight loss, alcohol and tobacco cessation, stress management, blood pressure, cholesterol, and pre and postnatal care
- Encouraged participants to maintain and improve their health in relation to chronic health conditions such as diabetes, heart failure, coronary artery disease, asthma, and chronic obstructive pulmonary
- Developed educational materials such as pamphlets, handouts, and videos to raise awareness about health-related topics.
- Provided health education services to the community on preventive healthcare, nutrition, and lifestyle choices.
- Educated patients on how best to manage their chronic illnesses through lifestyle changes such as diet modifications or exercise regimens.
- Advised patients on available community resources that could help them better manage their overall wellbeing.
Care Tech II/ Mental Health Technician
Wishard Health Services
05.2004 - 08.2015
- Performed initial and follow-up mental health assessments
- Communicated with Physicians
- Administered medications, clinical duties, and lab draws
- Maintained 20+ patients
- Assisted with activities of daily living
- Assisted during therapy sessions and assessed patients' progress and behavior
- Planning, implementing, evaluating, and monitoring treatment activities and groups
- LEADERSHIP
- Nonprofit organization development: Participated in facilitating, note taking, presenting/managing, book-keeping, built community project with focus on food insecurity in underserved community, health awareness, and spiritual growth
- Examined performance measures such as productivity and call flow, with the help of a multidisciplinary staff, including gap analysis identification
- Implemented a pilot quality improvement project, educated staff on process, evaluated performance measures data
- Selected out of 83 applicants to participate in highly competitive Leadership Development Program with WebMD
- Participated in test and learn opportunities to improve management skills
Biometric Health Educator/ Medical Assistant
Verve Health
- Conducted biometric screenings and drug and alcohol screenings
Education
Holistic Health Practitioner Certification
Trinity School of Natural Health
Warsaw, IN09-2023
BACHELOR OF ARTS - General Studies with Biology and Spanish minors
INDIANA UNIVERSITY PURDUE UNIVERSITY
Indianapolis, INEMT CERTIFICATION -
IVY TECH COMMUNITY COLLEGE
Certified Zumba instructor -
Master of Divinity - Master of Pastoral Care And Counseling
Garrett-Evangelical Theological Seminary
Evanston, ILSkills
- Critical Thinking
- Bilingual: Spanish
- Analytical Skills
- Project Management
- Time Management
- Problem Solving
- Motivational Interviewing
- Quality Assurance
- Suicide Prevention
- Crisis Intervention
- Mental Health Screening
- Management
- Clinical Nursing skills
- Domestic Violence
- Biometric Health Screening
- Microsoft Products
- Health Education
- Community Outreach
- Youth Mentoring
- Youth supervision
- Program coordination
- Youth Advocacy
- Grant proposal development
- Results-Oriented
- Crisis Management
- Spiritual Guidance
- Volunteer Management
- Church Maintenance
- Relationship Building
- Congregation Support
- Youth Ministry Support
- Staff Supervision
Volunteer
- Volunteer with Gleaner Food bank
- Volunteer independently with Indianapolis Public Schools
- Volunteer independently with Hoosier Veterans Assistance Foundation
- Volunteer independently with Dayspring Shelter
- Volunteer independently with Ronald McDonald House
- Volunteer independently within the city, distributing food, blankets, and clothes
- Volunteer independently within the city, awareness walks
- Volunteer YouVersion Spiritual Support and social media
- Volunteer independently with Camp Boggy Creek camp counselor (FL)
Affiliations
- Member of American Foundation for Suicide Prevention
- Member of American College of Sports Medicine
- Member of National Academy of Sports Medicine,
- United Methodist church deaconess
- Zumba fitness
- Mental Health First Aid for Youth
Timeline
Food Pantry Coordinator
Buffalo Center for Health Equity
08.2023 - Current
Pastoral Intern
Lincoln Memorial UMC
01.2023 - Current
LifeSteps Program Coordinator
WebMD Health Services
07.2022 - 02.2023
Health Coach Supervisor
WebMD Health Services
08.2017 - 07.2022
Bilingual Home-Based Caseworker and Visitation Worker
All Things to All People
03.2016 - 05.2018
Domestic Violence Specialist
All Things To All People
03.2013 - 05.2018
Senior Specialty Health Educator
WebMD Health Services
03.2012 - 08.2017
Care Tech II/ Mental Health Technician
Wishard Health Services
05.2004 - 08.2015
Biometric Health Educator/ Medical Assistant
Verve Health
Holistic Health Practitioner Certification
Trinity School of Natural Health
BACHELOR OF ARTS - General Studies with Biology and Spanish minors
INDIANA UNIVERSITY PURDUE UNIVERSITY
EMT CERTIFICATION -
IVY TECH COMMUNITY COLLEGE
Certified Zumba instructor -
Master of Divinity - Master of Pastoral Care And Counseling
Garrett-Evangelical Theological Seminary
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