ALICIA MITCHELL (Sweet)
Daytona Beach,FL
Summary
Compassionate and result-driven professional with over 20 years of experience in the medical field with a focus on senior living. Extensive experience in overseeing daily operations, regulatory compliance, resident care, staff leadership and family engagement. Proven ability to lead teams while maintaining high standards of resident satisfaction and quality care. Dedicated to creating a safe, respectful and enriching envieronment for residents while fostering a positive workplace culture.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Regional Quality Assurance Nurse Manager
SenCare Management/Grand Villa Senior Living
Daytona Beach, Florida
04.2026 - Current
- Also worked here August 2020 to December 2022
- Assisted in the evaluation of care plans to enhance resident outcomes.
- Analyzed data related to patient outcomes in order to identify trends that may indicate deficiencies in clinical practice or processes.
- Attended seminars and conferences focusing on developments related to health care regulation and policy changes, which may affect how QA is performed within an organization.
- Performed follow-up evaluations to determine efficacy of previously implemented corrective measures, recommending subsequent actions based on findings.
- Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
- Internal chart reviews: Assessments, care plans, medication reviews, incident reports/investigations/mitigations, care task review
- Led staff education efforts on quality assurance (QA) and quality management policies, improving production outcomes.
- Made sure each location met industry regulations and standards.
- Kept records of quality reports and statistical reviews.
- Investigated performance to maintain employee adherence to quality and safety policies.
- COVID-19 protocol implementation and training
- Implemented internal auditing practices to create standards and statutory obligation compliance reports.
- Created report formats for distribution, standardizing quality control metrics around consistent, measurable guideposts.
- Travel Nurse - implement new processes, education and training.
- Conducted comprehensive assessments of patient care to ensure quality standards were being met.
- Ensured that medical staff was adhering to established protocols and procedures related to patient safety and quality assurance.
- Monitored patient outcomes and developed strategies for improving processes and services based on findings.
- Performed periodic audits of patient charts to ensure compliance with relevant laws and regulations.
- Provided guidance, education, and training sessions for nursing staff on quality assurance topics such as infection control, medication management, documentation accuracy.
Licensed Practical Nurse
Margaret Mary Community Hospital
Batesville, Indiana
08.2025 - 04.2026
- Assisted in patient assessments and documented health status accurately.
- Collaborated with healthcare teams to develop and implement care plans.
- Educated patients and families on health management and post-discharge care.
- Ensured compliance with safety protocols and infection control procedures.
- Provided compassionate support to patients during treatments and recovery.
- Performed physical assessments, including vital signs and health history documentation.
- Provided patient care in accordance with physicians' orders and nursing standards of practice.
- Communicated effectively with patients, family members, healthcare team members, and other stakeholders regarding patient care plans or concerns.
Director of Assisted Living/LPN
Trilogy Health Services
Greensburg , IN
01.2023 - 08.2025
- Conduct Chronic Care Management and Implementation.
- Oversite and management of care staff.
- Ensure compliance with state and federal regulations.
- Led strategic initiatives to enhance patient care and operational efficiency.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Created detailed plans outlining timelines, goals, staffing needs and other requirements for projects.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Reviewed internal reports and identified areas of risk or potential cost savings.
- Coordinated with doctors and registered nurses to develop care plans for patients.
- Monitored infection control procedures to verify facility-wide health and safety.
Vice President of Resident Experience
Thrive Senior Living
Savannah, Georgia
11.2019 - 07.2020
- Collaborative, resident focused Director of Nursing leading a 74 bed assisted living/memory care community with 50+ team members
- Committed to building meaningful relationships with residents and team members
- Building the team to reach their full potential and driving quality improvements and ensuring high quality resident care
- Responsible for daily operations including but not limited to compliance, finance/budget, discipline, quality improvement, care planning, federal, state and local compliance, COVID-19 management, collaborating with other health care professionals to improve the quality , safety and efficiency of care delivery, admissions/discharges, and quality assurance
- Exceptional health care management skills Managed and supervised a 74 bed assisted living/memory care community with a 150 bed independent living building
- Care plan implementation Managing and leading team of 50+ team members Selecting, hiring, and disciplinary processes Scheduling Quality Assurance Compliance with federal, state and local regulations
- COVID-19 unit development and set up, implementation of daily COVID-19 tracker monitoring for 150+ residents/team members and visitors, implementing/monitoring of
- COVID-19 infection control measures for a community with 3 separate buildings
- Budget management, Implementation of policies and procedures COVID-19 implementation of policies/procedures with no instances of COVID-19 in the community
- Drove operational improvements which resulted in savings and improved profit margins
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Memory Care/ Assisted Living Coordinator
Trilogy Health Services
Greensburg, IN
11.2017 - 08.2019
- Overseeing Daily Rhythms Program Staff Development and
- Training
- Effectively supervise departmental operations on day to day basis
- Comply with company standards and regulations to encourage safe and efficient operations
- Ensure regulatory compliance and reporting of family/resident concerns Quality Control Management Case
- Management
- Budget development including planning/forecasting supplies and equipment Leader and resource to not only the nursing team but all departments within
- On Call 24/7 Perform Triage and intake assistance Provide direct patient care Medication Administration Pre
- Admission Screening Medical records Supervise QMA's and
- CRCA's Levels of Care, IV therapy, feed tubes, respiratory treatments, glucose monitoring, wound care, Medical coding
Practical Nurse/Staff Nurse
Halifax Health-Children's Medical Center
Ormond Beach, FL
05.2017 - 10.2017
- Collected and documented vital signs
- Vaccination administration
- Patient intake
- Gather medical history
- Provide patient and family education
Licensed Practical Nurse/Staff Nurse
Decatur County Memorial Hospital/Tree City Medical, Partners
Greensburg, IN
10.2014 - 03.2017
- Assessed, monitored and documented patient progress, symptoms and vital signs, Immunization administration,
- Patient Education, Medical Coding, Scribe, Triage,
- Specimen Collection, Electronic Medical Records,
- Laboratory Testing/Monitoring, Thrive in a high volume, fast paced setting
- Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Answered patient and family questions to educate on optimal treatment procedures.
Licensed Practical Nurse/StaffNurse, Licensed Practical Nurse/Lead
Trilogy Health Services
Greensburg, IN
05.2011 - 10.2013
- Medication administration, care planning, memory care program management, oversight of CNA's, EMR experience
- Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
- Collected and documented vital signs to track current patient conditions.
Licensed Practical Nurse
Major Hospital
Shelbyville, IN
08.2004 - 05.2011
- Pediatric Unit then transitioned to the Pediatric Office
- Collected and documented vital signs to track current patient conditions.
- Answered patient and family questions to educate on optimal treatment procedures.
- Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files.
- Administered prescribed medications or started intravenous fluids, noting times and amounts on patient charts.
- Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
- Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
- Triaged patients by phone and provided general assistance for basic and advanced needs.
- Collected biological samples for routine laboratory testing to assist diagnostic processes.
Education
Associate of Science - Nursing
Ivy Tech Community College of Indiana
Columbus, IN05-2004
Skills
- Assisted Living Operations
- Regulatory Compliance (State & Federal)
- Staff Recruitment, development and retention
- Resident Care Management
- Quality Assurance & Risk Management
- Excellent Communication Skills
- Care Planning
- Risk Management
- Scheduling & Staffing
- Customer Service Excellance
- Leadership skills that include building meaningful relationships with residents, staff and familes
- Conflict Resolution
- Survey Readiness
Certification
- Licensed Practical Nurse - License - 2004
- BLS - American Heart Association - 2024
Timeline
Regional Quality Assurance Nurse Manager
SenCare Management/Grand Villa Senior Living
04.2026 - Current
Licensed Practical Nurse
Margaret Mary Community Hospital
08.2025 - 04.2026
Director of Assisted Living/LPN
Trilogy Health Services
01.2023 - 08.2025
Vice President of Resident Experience
Thrive Senior Living
11.2019 - 07.2020
Memory Care/ Assisted Living Coordinator
Trilogy Health Services
11.2017 - 08.2019
Practical Nurse/Staff Nurse
Halifax Health-Children's Medical Center
05.2017 - 10.2017
Licensed Practical Nurse/Staff Nurse
Decatur County Memorial Hospital/Tree City Medical, Partners
10.2014 - 03.2017
Licensed Practical Nurse/StaffNurse, Licensed Practical Nurse/Lead
Trilogy Health Services
05.2011 - 10.2013
Licensed Practical Nurse
Major Hospital
08.2004 - 05.2011
Associate of Science - Nursing
Ivy Tech Community College of Indiana