Summary
Overview
Work History
Education
Timeline
AccountManager

Alicia Molzahn

Dallas,Texas

Summary

Results-oriented and multi-faceted marketing and communications professional with 9+ years of experience in branding, marketing, communication, project management, and sales. Demonstrates consistent success in marketing initiatives, content creation, sales support, as well as employee engagement and internal / external communication campaigns for growth-oriented organizations.

Overview

6
6
years of professional experience

Work History

Account Manager

Miller Soule Transportation
08.2024 - Current
  • Achieved monthly booking of 100+ loads by negotiating rates for diverse lane types
  • Leveraged McLeod TMS and DAT load board for efficient route planning
  • Facilitated seamless communication between dispatch and operations teams and drivers
  • Managed scheduling for freight pickups and deliveries across regions and nation
  • Managed shipment tracking, handled delays, and communicated revised ETAs to clients
  • Developed expertise in handling essential compliance documents, including BOLs, PODs, and carrier packets

Partner Relations Manager | Marketing & Communications

JSJD Media
11.2022 - 11.2023
  • Managed accounts of operational and creative aspects related to the workings of company partnerships
  • Created branded assets and mockups through Adobe Creative Suite and built inventory within company CRM
  • Facilitated regular onboarding calls, providing training and support to partners as needed to ensure successful collaboration
  • Assisted in the technical set-ups on digital platforms
  • Exercised troubleshooting techniques to ensure that online display advertisements displayed properly and on schedule
  • Generated comprehensive reports analyzing campaign performance metrics and provided actionable recommendations for optimization
  • Collected and extrapolated data from partners, analyzed performance metrics and prepared client-facing reports
  • Monitored and optimized campaigns on a placement and creative level based on campaign KPI's and strategy
  • Collaborated between the support and sales team to ensure clear and consistent communication channels
  • Achieved high levels of customer satisfaction by delivering quality services and solutions through effective partner relationships

Corporate Closing Training Coordinator

Fairway Independent Mortgage Corporation
04.2021 - 09.2022
  • Created decks for utilization in announcements for trainings each month to be presented to entire Fairway Corporation
  • Developed surveys to identify training needs based on proposed production processes and changes
  • Documented and maintained training records and database of related curriculum materials
  • Researched and incorporated new training methods, tools, and resources to offer updated, quality training content
  • Sent daily reports to leadership for closing numbers
  • Managed training calendars to inform participants of upcoming training session topics and dates
  • Identified areas for improvement in training programs and collaborated with training team to implement changes
  • Provided administrative support to the Closing Training Department

Corporate Closing Assistant

Fairway Independent Mortgage Corporation
04.2021 - 09.2022
  • Supported the closing team by ensuring all loans were submitted to closing completed and included all the pertinent documentation required for the closer
  • Reviewed the closing queue continuously throughout the day for loan files submitted
  • Updated Encompass with notes regarding status of review and included follow-up communication
  • Emailed branches and assigned closing team member with loan status

Accounting Specialist

Pacific Builders, LLC
09.2019 - 12.2020
  • Sorted, coded, and matched invoices; reviewed and posted invoices into the system
  • Researched, tracked, and resolved invoice and accounting discrepancies
  • Prepared and performed check runs
  • Received, processed, and reconciled statements
  • Established, cultivated, and maintained relationships with vendors
  • Tracked and processed expense reports for weekly check runs
  • Managed accounts payable using accounting software and other programs
  • Deposited and processed incoming payments
  • Assisted in completion of sales tax audit

Education

Bachelor of Arts - Communications, Business Marketing

University of Arkansas, Fulbright College of Arts & Sciences; Sam M. Walton College of Business
Fayetteville, Arkansas
05.2016

Timeline

Account Manager

Miller Soule Transportation
08.2024 - Current

Partner Relations Manager | Marketing & Communications

JSJD Media
11.2022 - 11.2023

Corporate Closing Training Coordinator

Fairway Independent Mortgage Corporation
04.2021 - 09.2022

Corporate Closing Assistant

Fairway Independent Mortgage Corporation
04.2021 - 09.2022

Accounting Specialist

Pacific Builders, LLC
09.2019 - 12.2020

Bachelor of Arts - Communications, Business Marketing

University of Arkansas, Fulbright College of Arts & Sciences; Sam M. Walton College of Business
Alicia Molzahn